✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
Magellan Logo w Tagline
✕
Magellan Logo w Tagline Header
  • Inbound Calling
    • 24 / 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Services
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
Magellan Logo w Tagline
✕
Magellan Logo w Tagline Header
  • Inbound Calling
    • 24 / 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Services
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
✕
A blog banner for Who are the Healthcare Leaders?
Who are the Healthcare Leaders?
Top 5 best eCommerce platform and the services
Does eCommerce need a Physical Store and Vice Versa?

Does Accent Matter in Today’s Inbound Call Center?

A blog banner by Magellan Solutions titled Does Accent Matter in Today's Inbound Call Center?

Does Accent Matter in Today's Inbound Call Center?

Does Accent Important in Today’s Inbound Call Center?

Accents are often overlooked by business owners when looking for a company to outsource their inbound call center service. Businesses outsource their service primarily to save more money.

But aside from cost cutting, here are the other reasons why companies outsource their service:

  • Enhancing the quality of the service
  • Solving capacity issues
  • Focusing on the core business
  • Flexibility
  • Efficiency
  • Freeing Up Internal Resources
  • Tax Breaks

Given the reasons above, there is no goal that directly ties the accent of agents as an important factor. Enhancing the quality of the service could be a close reason but that could also mean improving the service through volume of workers.

So how important is the accent in an inbound call center?

 

Is There a “Right” Accent in Inbound Call Center?

Accent refers to a way groups of people in a particular region speak their language. 

There are two categories of accent. The first is how your accent is when speaking the language you are born with. The English accent in Texas is different in New York’s English accent.

The second category is the way we sound while speaking a foreign language and applying the characteristics of your local language. 

Example is an Indian speaking English but applying the way he or she speaks in their local language. Giving it a thick and sometimes hard to comprehend English accent.

Accent of agents you outsource for inbound call centers falls under the second category. Being the most used language in the world means your agents must know how to speak English fluently.

Is there such a thing as a “right” accent for a call center agent? As your business grows, so as your target customers. Meaning having a particular “right” accent is not advisable.

Your customers could come from different places speaking different accents. Having a neutral accent for your agents is the most beneficial factor if you want a quality service.

 

What is a Neutral Accent for Inbound Service Agent?

Ever wonder why news reporters all have the same tone when reporting live? Because of their global audience, they need to make their way of speaking “universal”. Viewers find it hard to understand an accent that they are not used to hear.

Neutral accent refers to an accent with no distinct ethnic origin. Everyone can achieve a neutral accent through rigorous training.

Having an ability to shift your tone into a neutral accent is a great advantage in the field of communication. This allows you to be flexible with your communication style to better fit the target customers. Thus, giving you more confidence when talking to your clients.

In communicating with your customers, clarity of the message is important to achieve customer satisfaction.

 

Inbound Call Center with a Global Market Means Diverse Clients to Talk to

The world is getting smaller and communication becomes easier. Everyone can talk to a live person in any part of the world anytime. 

Your customers could come from different regions. This will create a problem of adapting into their different accents. It is hard to hire different agents to conform with your different customers’ accents.

Neutralization of accent for agents also applies to start-up business owners.

If you are planning to expand your business then you need to think ahead. Investing on quality agents will help your company’s customer service in the long run. This will help you attract more customers and more sales.

 

So Is Neutral Accent Important in Incoming Call Center Service?

To answer this question, we need to know the different benefits of having an agent with a neutral accent. And all of these reasons involve the quality of your inbound call center service.

Comfortability of the Customer Communicating with Your Business

Customers like to do business with companies they can easily reach. It serves as a criteria if people want to deal with you. Aside from being easy to reach, you also have to make the customer service experience great for them.

In a survey, 61% of consumers say that they stopped transacting with an organization after experiencing a poor customer service. Imagine losing more than half of your client just because they are not comfortable talking with your people over the phone. 

Having a neutral accent for your agents gives you more sales and a better customer satisfaction rate. It is a great way to make more profit while expanding your business further.

Better Customer Satisfaction Rate

Having a great inbound call center service means a high probability of returning customers. Study shows that 97% of global consumers say customer service greatly impacts their buying decision.

One of the factors of having a great customer service is having an agent who can connect with your customer. Aside from being a good English speaker, clarity of the voice and accent is important in communication.

Keeping 61% of your client is one thing but having them return to buy your service or product again is even better. Not only you will secure sales today but in the future as well.

A Uniform Identity for Your Inbound Call Center

Whenever a customer calls an organization, they are expecting an agent from Asia to answer their call. This has become a stereotype in every customer service hotline.

For some, this setup is confusing as they thought they are dealing with a foreign company after purchasing a service or product in the US.

Customers take less than 30 second in average to figure out the ethnicity of the agent they are talking to over the phone. That is also the time needed for a customer to react to the agent’s ethnicity, social and economic background.

Having a neutral accent does not give an impression to a customer that they are dealing with foreign organization. This will give you more freedom to establish your identity as an easy to access company.

 

The Philippines: Best English Speaking Country in Asia with Best Neutral Accent for Your Inbound Service

Now that we already know the advantages of having an agent with a neutral accent. Let us take a look at the best market to invest with, the Philippines inbound call center business.

Diverse Culture

The Philippines is part of the US Commonwealth until the 40s. Filipinos adapted most of the American culture. They can blend easily with Western customers because of this background. 

As mentioned, customers are more comfortable to agents who can relate to their situation. This is one of the reasons why the Philippines is the call center capital of the world.

Aside from the Western culture, Filipinos are well-oriented with Australian and European culture. So if you are planning to open your company to a bigger market, then outsourcing to the Philippines is your best option.

Wide Range of Accent

The Philippines has more than 150 local dialects. Aside from that, Filipinos are knowledgeable about other languages such as Chinese, Japanese, Korean, French and other languages.

It is also undeniable that Filipinos possess one of the best English accents in the world. The Philippines is also one of the best English speakers in Asia. 

But aside from having the best English accent, Filipinos are also versatile when it comes to adapting others’ accents. You can hear some Filipinos speaking English in a Californian accent and even British accent.

But the best feat of the Filipino accent is the ability to neutralize it. In the field of inbound call center, having this kind of versatility is a great asset for your company.

Numerous Accent Trainings for Call Center Agents

Not everyone has the talent to instantly adapt or shift into a neutral accent. Good thing there are a lot of facilities that offer accent training for aspiring call center agents.

The Philippine Government also provides several programs that help call center agents to sharpen their skills. TESDA gives vocational courses to people who want to have a career in the call center industry.

These programs from the government and private sectors produce quality and competitive call center agents. Aside from that, it also encourages other people to try the customer service profession.


Magellan-Solutions Provides Inbound Service Agents Ready for the Global Market

As stated, the quality of the inbound call center is sometimes compromised because of the low cost service. In Magellan-Solutions, we strive hard to maintain our goal to be a globally competitive BPO company at an affordable price.

We take pride in the quality of work our call center agents provide. Our recruitment process makes sure that every person we are hiring is skillful. We always follow a high standard for our services.

Aside from the rigorous recruitment process, we always have training for our agents to ensure the quality of their work is at par with our standard. This training includes accent training, crisis management, and other topics related to inbound call center.

We have a variety of services we can offer for your inbound call center services that includes:

  • 24/7 Call
  • Virtual Receptionist
  • Phone Answering
  • Customer Support
  • Tech Support
  • Omnichannel Support
  • Multilingual Support

 

We understand the importance of giving the best customer service. We take pride in helping start-up businesses by assisting them in their development.

Contact us today for a 60-minute consultation at zero charge. Fill out the contact us form now!

TALK TO US!

Contact us today for more information.

    You can also contact our numbers:


    Toll Free: 1 800 371 6224
    US: +1 650 204 3191

    UK:+44 8082 803 175,
    AU: +61 1800 247 724

    Share this:

    • Click to share on Twitter (Opens in new window)
    • Click to share on Facebook (Opens in new window)
    • Click to share on LinkedIn (Opens in new window)
    • Click to share on Skype (Opens in new window)
    • Click to share on WhatsApp (Opens in new window)
    Magellan Solutions
    Magellan Solutions

    Related posts

    A blog banner by Magellan Solutions titled Direct Marketing Inbound Teleservices Maintain Customers
    January 16, 2023

    Direct Marketing Inbound Teleservices Maintain Customers


    Read more - Direct Marketing Inbound Teleservices Maintain Customers
    Advantages of Different Set Up Outsourcing Philippines
    January 2, 2023

    Advantages of Different Outsourcing Set Ups


    Read more - Advantages of Different Outsourcing Set Ups
    US Companies that Outsource
    December 30, 2022

    US Companies That Outsource Jobs to Foreign Countries


    Read more - US Companies That Outsource Jobs to Foreign Countries
    Where is the Industry's Top Outsource Staffing Locations? banner
    September 22, 2022

    The Key Similarities and Differences of The Industry’s Top Outsource Staffing Locations


    Read more - The Key Similarities and Differences of The Industry’s Top Outsource Staffing Locations
    Close 90% of Your Sales with These Tried and Tested Discovery Questions for Sales Banner
    September 20, 2022

    Close 90% of Your Sales with These Tried and Tested Discovery Questions for Sales


    Read more - Close 90% of Your Sales with These Tried and Tested Discovery Questions for Sales
    Customer Service Outsourcing
    September 6, 2022

    The Complete Guide to Outsourcing Customer Service


    Read more - The Complete Guide to Outsourcing Customer Service

    Magellan Solutions Outsourcing, Inc

    Arrow Divider Footer min

    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA

    94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division)

    Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw

    Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

    8th floor, Centris Cyberpod 5 ETON Loop A, Diliman,

    Quezon City, Metro Manila 1103

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    Industries

    • Outsourcing for 3D Service BPO

    • Outsourcing for Insurance BPO

    • Outsourcing for Education BPO

    • Outsourcing for Legal Process BPO

    • Outsourcing for eCommerce BPO

    • Outsourcing for Mobile App BPO

    • Outsourcing for eServices BPO

    • Outsourcing for Telecom BPO

    • Outsourcing for Healthcare BPO

    • Outsourcing for Travel BPO

    • Outsourcing for HR Services BPO

    • Outsourcing for Retail BPO

    • Outsourcing for Real Estate BPO

      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Associations



      Magellan Solutions Outsourcing, Inc

      Arrow Divider Footer min

      California – USA (West Coast)

      100 Old Country Road Suite H, Brisbane, CA 94005, United States

      Florida – USA (East Coast)

      1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

      Philippines – APAC

      PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

      Philippines – APAC

      8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

      US: +1 650 204 3191
      UK: +44 8082 803 175
      AU: +61 1800 247 724
      hello@magellan-solutions.com

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Industries

      • Outsourcing for 3D Service BPO
      • Outsourcing for Education BPO
      • Outsourcing for eCommerce BPO
      • Outsourcing for eServices BPO
      • Outsourcing for Healthcare BPO
      • Outsourcing for HR Service BPO
      • Outsourcing for Insurance BPO
      • Outsourcing for Legal Process BPO
      • Outsourcing for Mobile App BPO
      • Outsourcing for Telecom BPO
      • Outsourcing for Travel BPO
      • Outsourcing for Retail BPO
      • Outsourcing for Real Estate BPO

      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Associations




      © Magellan Solutions, Inc. 2003 - 2023. All Rights Reserved.

      We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
      .
      SettingsI ACCEPT
      Privacy & Cookies Policy

      Privacy Overview

      This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
      Necessary
      Always Enabled
      Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
      Functional
      Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
      Performance
      Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
      Analytics
      Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
      CookieDurationDescription
      _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
      _ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
      _gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
      _gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
      _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
      Advertisement
      Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
      CookieDurationDescription
      test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
      Others
      Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
      SAVE & ACCEPT
      Powered by CookieYes Logo