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Medical Answering Service: Best Features
Medical Answering Service: Best Features
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Healthcare Call Center: The Future of Healthcare Consultation

Home | Blog | Healthcare Answering Service Is A Must

Healthcare Answering Service Is A Must

By Magellan Solutions

Updated on June 4, 2024

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Streamline Medical Practices With A Healthcare Answering Service

The pandemic turned almost everything virtual. The medicalindustry is forced to adapt as the world turns its attention to medical practitioners during these trying times. It also highlights the importance of having a doctor one call away, in a literal sense.

Answering Service For Hospitals

The Covid-19 pandemic took almost 90% of a hospital’s workforce and resources. This does not mean other diseases and health problems were gone in a snap. But, due to its contagious nature, emergency cases are the only thing allowed in a hospital setting.

This situation posed a new dilemma. Hospitals have tons of patients. Not those who are unfortunate to get Covid-19. But patients are not allowed for a mere consultation with their doctors.

Another thing to consider, some of their cases are not emergencies in nature. These are follow-ups on medications and treatments they have been doing. Doctor’s advice is a must every step of the way.

Phone answering services for hospitals would make a significant difference. Patients can reach their doctors, albeit virtual. Online consultation would be the norm.

At the same time, medical services are still possible. Without compromising the patients. As well as the medical practitioners.


Core Features of Medical Answering Service

This service will free up your staff to handle such menial tasks. They can now focus on providing medical-related matters. A dedicated customer service representative can take your health concern calls professionally.

This will also help to zoom in on cases that need prior attention from your healthcare workers. This is for the medical healthcare BPOand anything related to it.

Live Answering

Available 24/7. A live customer service agent answers incoming calls. Even after clinic hours ended. They can answer patient questions with a provided FAQ and scripted answers.

Message Taking

This service is to capture information. Then forward messages to relevant departments or medical practitioners.

Appointment Setting

Your virtual receptionist can consult the medical practitioner’s calendar. This is to set appointments for patients.

Appointment Reminders

This service reminds patients of upcoming medical appointments. This lowers the probability of cancellations and no-shows.

Payment Processing

Most medical answering services accept debit or credit card payments over the phone. Patients can now settle their bills without hassle.

Secure Messenger

This application is a HIPAA-compliant messenger service. This allows your receptionists or medical staff to send text messages to patients in a secure manner.

Call Recording

This service records call and archive them. This is for later review and future reference.


Patient Answering Service Advantages

This is a patient-focused customer service. Wherein a customer service agent will answer patients’ calls. On behalf of your clinic or hospital.

  • Increase patient satisfaction
  • Remove patient irritation over voice automation
  • Provide live answering 24/7
  • Improve medical practitioner and patient communication
  • Take appointments anytime
  • Send appointment reminders
  • Deliver stellar healthcare service


Outsource Your Healthcare Answering Service To Magellan Solutions

One of the top BPO companies in the Philippines. Magellan Solutions is your go-to for your healthcare answering service. We are ISO 27001:2013 certified. As well as HIPAA-compliant.

We deliver stellar answering service for your healthcare business, with your data security as our priority.

Call us now today for a free 60-minute business consultation. Fill out the form below!

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      +44 8082 803 175


      +61 1800 247 724



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      Healthcare Answering Service Is A Must

      Magellan Solutions

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