Medical Answering Service: Best FeaturesMedical Answering Service: Best FeaturesMedical Answering Service: Best FeaturesMedical Answering Service: Best Features
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About Us
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
  • #1 SME Call Center Services and BPO Outsourcing Provider in the Philippines
    • Board of Directors
    • Company Overview
    • 24/7 Reservations Call Center
    • Accounting and Finance Operations
    • Applied Engineering
    • Computer Aided Drafting Service (CAD)
  • About Us
    • Application Sent
    • Blog
    • BPO Solutions
    • Accounts Payable Processing
✕
When BPO & Healthcare Industries Collide Through Doctors Answering Service
A blog banner for Characteristics of BPO Companies in the Philippines
Characteristics of BPO Companies in the Philippines

Medical Answering Service: Best Features

Medical Answering Service: Best Features

Medical Answering Service: Best Features

Best Features of Medical Answering Service

Medical answering service becomes an in-demand account for many BPO companies. This is because of the growing health care reform all over the world. During the COVID-19 pandemic, many prefer to book their schedule over the phone.

Some clinics that don’t have this have to work around the clock. But those who have medical virtual assistants saw an increase in their productivity.

Others prefer to hire internal operators to answer their phone calls. However, this method shows some disadvantages. For example, having your staff means having an extra working space. This will cost you more for construction.

Another issue is training these agents. There are strict rulings when it comes to securing the privacy of patient’s information. It will take time to make familiarize themselves with Patient Health Information (PHI).

With this in mind, outsourcing is the best choice for the medical industry. Let us dive into some of the qualities of offshore medical answering service.

 

Medical Answering and Scheduling Service

One of the best attributes of having an answering service is the flexibility of tasks they can do. They can respond to patients’ inquiries. One of the questions they can answer is the status of the prescription. They can inform the client if they can buy the prescribed medicine.

Another thing that they can handle is the medical bills inquiry. They can give the quotation or cost of a service/check-ups. Operators can also discuss the mode of payments to the patients.

For other inquiries that they can’t answer such as medical inquiry, they will pass it to doctors. This way, patients can get accurate information.

Besides that, the answering service can also set schedules for check-ups. They can do the appointment for doctors and patients. Furthermore, virtual assistants can do outbound calls to remind people about the meeting.

There are a lot of tasks that you can assign to the medical telephone answering service. But answering phone calls and setting appointments are two of the most common work.

 

HIPAA Compliant Medical Answering Service

The Health Insurance Portability and Accountability Act (HIPAA) provides security for patient information. Clinics that have in-house answering service must have protocols for client’s data. This includes physical and network protection to ensure HIPAA Compliance.

This is a lot of work for clinics and dentist office who wants to focus on their operations. On the other hand, BPO companies already have these standards. There is no need to worry about any violated laws if you choose to outsource your service.

 

Medical Answering Service Cost

Another edge of outsourcing answering service is cost reduction. This comes second in the health industry’s priority but it is still a nice benefit. Generally speaking, any industry outsourcing can reduce a 70% to 90% labor cost. 

So, aside from efficient processes, outsourcing can significantly decrease your funding for staff. This extra fund is useful for advanced equipment for better service quality.

If you want to outsource your answering service, then Magellan Solutions is your best bet. We have the best operators for both inbound and outbound call centers. Our security is top of the line. We follow protocols that are ISO Certified.

We take pride in assisting small businesses in their growth. Contact us today and get a free 60-minute consultation. Please fill out the contact us form below.

TALK TO US!

Contact us today for more information.

    You can also contact our numbers:

    Toll Free:1 800 371 6224
    US:+1 650 204 3191

    UK:+44 8082 803 175,
    AU:+61 1800 247 724

    Share this:

    • Click to share on Twitter (Opens in new window)
    • Click to share on Facebook (Opens in new window)
    • Click to share on LinkedIn (Opens in new window)
    • Click to share on Skype (Opens in new window)
    • Click to share on WhatsApp (Opens in new window)
    Magellan Solutions
    Magellan Solutions

    Related posts

    US Opting For Patient Care Services Telemarketing
    June 20, 2022

    Best Customer Service Tools for Your Shopify Store


    Read more - Best Customer Service Tools for Your Shopify Store
    A blog banner by Magellan Solutions titled Virtual Receptionist Service: Common Questions in Business Owners' Mind When Outsourcing
    June 9, 2022

    Common Questions About Virtual Receptionist in Business Owners’ Mind When Outsourcing


    Read more - Common Questions About Virtual Receptionist in Business Owners’ Mind When Outsourcing
    June 8, 2022

    Why Outsource to a Multilingual Call Center in the Philippines


    Read more - Why Outsource to a Multilingual Call Center in the Philippines
    Inbound Customer Service Yields Customer Engagement Solutions banner
    March 23, 2022

    Inbound Customer Service Yields Customer Engagement Solutions


    Read more - Inbound Customer Service Yields Customer Engagement Solutions
    A blog banner by Magellan Solutions titled Customer Service Outsourcing: Is It Important For SMEs?
    March 16, 2022

    Customer Service Outsourcing For SMEs: Is It Important?


    Read more - Customer Service Outsourcing For SMEs: Is It Important?
    healthcare call center services
    March 3, 2022

    6 Reasons to Consider Healthcare Application Outsourcing Services


    Read more - 6 Reasons to Consider Healthcare Application Outsourcing Services

    Magellan Solutions Outsourcing, Inc

    California – USA (West Coast)
    100 Old Country Road Suite H, Brisbane, CA 94005, United States

    Florida – USA (East Coast)
    1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC
    PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City,
    Metro Manila 1552

    Philippines – APAC
    8th flr, Centris Cyberpod 5
    ETON Loop A, Diliman,
    Quezon City,
    Metro Manila 1103

     

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    INDUSTRIES


    Outsourcing for Legal Process BPO

    Outsourcing for HR Services BPO

    Outsourcing for eCommerce BPO

    Outsourcing for Real Estate BPO

    Outsourcing for 3D Service BPO

    Outsourcing for Mobile App BPO

    Outsourcing for Healthcare BPO

    Outsourcing for eServices BPO

    Outsourcing for Education BPO

    Outsourcing for Insurance BPO

    Outsourcing for Telecom BPO

    Outsourcing for Retail BPO

    Outsourcing for Travel BPO

    CALL CENTER OUTSOURCING & BPO SERVICES


    24 7 Answering Service

    Omnichannel Contact Center

    Customer Support Outsourcing

    Multilingual Call Center Services

    Lead Generation Services

    Cold Calling Services

    Interactive Voice Response System

    Staff Leasing

    Back Office Services

    Community Moderation Services

    Virtual Assistant Services

    QUICK LINKS

    About Us
    Sample Call Recordings
    News & Blog
    Resources
    Our BPO & Call Center Facilities
    Message from the CEO
    Privacy Policy

    ASSOCIATIONS

    Black and white Supplier Clearinghouse CPUC Certification Logo
    black and white philcall logo
    black and white Philippine Australia Business Council logo
    Black and white IBPAPlogo
    Black and white CCAP logo

    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
    .
    SettingsI ACCEPT
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    CookieDurationDescription
    _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
    _ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
    _gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
    _gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
    _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    CookieDurationDescription
    test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT
    Powered by CookieYes Logo