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Home | Blog | How Telecom BPO Services Today Increases Productivity?

How Telecom BPO Services Today Increases Productivity?

By Magellan Solutions

Updated on May 31, 2024

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Telecom BPO services provide many advantages to various industries. They allow them to be more flexible with their business. Besides that, using Voice Over Internet Protocol (VoIP) ensures future-proof network communication.

Telecommunication is not a new mode of communication. It’s been around since the late 1800s. But, continuous innovation of the services allows them to survive the changes. It remains one of the main tools of interaction between customers and businesses.

For starters, 96% of Americans own a cellphone. It demonstrates how important mobile devices are in consumers’ daily lives. They depend greatly on the Android phone, from paying bills to purchasing items. The data of consumers that you can gather here is enough to create a successful marketing plan.

With this in mind, how exactly do telecom BPO services affect different business aspects? Both internal and customer-related operations? Let’s take a closer look.

Customer Service

We all know that customers are the core of every business. No matter how good your marketing strategy is, it is pointless if you can’t satisfy your customers. That is why it is essential to have a customer support team.

However, having an excellent team is just one thing. You also need a great system so customers can connect with you. That is where VoIP can come in handy. VoIP makes your business more accessible. Because of different channels, customers can contact you using the Internet.

Having outstanding customer service can boost your profitability. Notably, there is an extra 5% chance that consumers will remember you due to good customer service. This can result in an increase of 25% up to 95% profitability.

Understanding Customers’ Behavioural Patterns Through Telecom Data

Telecom BPO services have a database where they store data gathered from their users. More than 56000 terabytes of data are crossing the digital world every day. This data includes their internet searches and interests. Access to this information can give you an ample idea of where and how to advertise your product.

You can identify the purchasing patterns of your target consumers. In addition, you can plan a communication plan for approaching your intended customers. This is a great way to introduce your product without forcing it on them.

In addition, if you figure out what your customers need, you can increase revenue by up to $15 million. This increase comes from higher closure rates and can also be attributed to more consumers due to faster sales cycles.

Telemarketing and Advertising

It is easier to create a telemarketing plan when you have data about your prospective clients. Telecom BPO services methods of advertising and marketing include phone calls and social media. In today’s digital age, reaching the 4.72 billion internet users is essential, especially if 46% of marketing budgets are for digital marketing.

There are several ways to reach the intended audience in digital marketing. Methods such as PPC and SEO will help businesses to market their product online. Of course, a reliable internet connection is needed to execute these processes. That is where innovation in the internet, like fiber optic and 5G connectivity, is valuable.


A better telecommunication system can result in a higher closure rate. Sales strategies can make or break your marketing campaign. Planning out your method before executing is essential; otherwise, you will experience a significant financial loss.

It would be best to have an exceptional outsourcing team with a quality telecom system for it to happen. This is critical, especially since 78% of decision-makers who set up a meeting with a salesperson came from email marketing and cold calling services. As you can see, most possible sales you can close are still from an effective telecom campaign.

Modern Telecom Solutions for Modern Consumers

All Americans aged 18 to 29 have cell phones. This shows the importance of creating up-to-date solutions that fit the modern generation. Millennials prefer to interact using their smartphones because it is more convenient, and they can use that device anywhere.

Outsourcing telecom services also allows you to access global consumers. Some network service providers have limitations where you can only call people at specific locations. At the same time, BPO companies have ways to connect with people outside your area. It is a great way to expand the target market for your product.

Remote Work Productivity

COVID-19 taught us that you can work remotely and still produce quality output. Managers can provide their teams with access to VoIP services and file-sharing tools. They can also use collaboration software to track their progress. These features mean employees can work on the go.

As a result, employees have higher job satisfaction, leading to better productivity. Their mental focus and self-efficacy increase by about 10 percent because they can work comfortably at home. This may not be possible without a solid internet service provider.

They also said they had a better work-life balance because of shorter conference calls. Hence, they could focus on the tasks at hand. Virtual meetings and videoconferencing allowed them to do business as usual. It also eased their transition to remote work, and their job satisfaction improved.

3 Ways Telecom Network Outsourcing Provides Better Customer Satisfaction

Customer satisfaction involves ensuring that customers are emotionally satisfied with your service. You can satisfy them emotionally by dealing with their issues upfront.

You should also fulfill their functional satisfaction. You can do this by improving the service. An accessible telecommunication process is one way to meet their emotional and practical needs.

Here are three ways to improve customer satisfaction using telecommunication outsourcing:


    1. Anticipate any upcoming problems and try to resolve them immediately. – Remember that the telecom industry stores billions of data in its database. You can also determine any issues arising using this information. That way, you can plan a solution immediately before the customers notice the problem. There is a 34% decrease in complaints if you try to resolve issues prior.
    2. Provide Omnichannel Support. – Telephone communication should not be the only way to reach your business. Having multiple platforms for your operations increases the level of customer service quality. Brands with omnichannel solid outlets have 89% more customer retention and satisfaction than those without.
    3. Practice First Call Resolution (FCR). – Whenever a customer calls your business, it is essential to try to resolve the issue immediately. Research from The Ascent Group shows that companies measuring their FCR have an increase in their performance by 30%. Top-notch telecom outsourcing can help using several tools like three-way calling. They can also contact parties involved while a customer waits on the other line.


How do you find a reliable Outsource Telecom for SMEs?

Finding a trusted third-party service provider is not an easy task. It would be best if you considered many things other than affordable pricing. There are a lot of BPO telecom providers that offer inexpensive service with a compromised quality. Here are some pointers to consider when looking for an outsourcing partner:

  • Focused on the development of your business
  • Top-notch security protocols
  • Omnichannel service
  • Can provide the latest and updated software
  • Years of experience in the outsourcing industry
  • Customizable business model that will fit your operation


All these criteria are essential, especially since you will entrust all of your data with them. You must check the Philippines call center whenlooking for the best telecom BPO.


Telco Call Center in the Philippines

Magellan Solutions is the best outsourcing company for SMEs. We have a wide range of services that you can take advantage of. Here are some of the assistance we have for our clients:


We have 18+ years of outsourcing experience, which is a testament to our reliability in serving SMEs. Our business partners experienced a positive turnaround in just a short period of outsourcing.

Our Business Developers are ready to assist you with your needs. We can set KPIs that will help you monitor your progress with us.

Our telecommunication features are also world-class. We have cloud-based managing services that will ensure the safety of your data.

Speaking of safety, we are also a proud ISO-certified company. Companies with this certification pass a standard in data safety. We guarantee that your information is safe against breaching and phishing schemes.

Contact us today and get a free 60-minute consultation.

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      How Telecom BPO Services Today Increases Productivity?

      Magellan Solutions

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