When You Outsource a Private Label Service for Your Order Taking and More

Outsourcing an order-taking service improves selling time significantly and stocking time. It will also help increase sales opportunities through a practical private label function. Choosing to outsource your private label requires the commitment of all parties involved to coordinate closely the order-taking system.

What it Entails to Have a Highly-efficient Order-taking System

The most demanding retailer would require a highly dynamic order-taking capability, including a private label strategy. Over the years, private labels have become a significant business strategy. Retailers are increasingly outsourcing their manufacturing needs to private label brands, which is often more cost-effective than doing it themselves.

Retailers that want to benefit quickly from their private label initiative need to consider outsourcing the integration of their private label programs to a supplier. Outsourcing means expanding service by introducing 24-hour orders into the supply chain. These outsourcing providers have staff in suitable regions, employ people who speak the local language and have built a technology infrastructure that makes 24-hour order-taking service possible. Because of these factors, outsourcing providers can enable a mature B2B program more quickly than an in-house strategy.

A robust retailer’s private label retains its customers because of its quality and price. Research has proven that consumers are price—and quality-conscious, and retailers’ private labels offer both. Efficient but subtle communication between a brand’s outsourced manufacturers and those of the private labels should be the same so there can be no difference in quality. The objective is to manage the process to ensure product safety, legality, and quality.

Since private labels are designed to meet the needs of manufacturers, outsourcing keeps a direct relationship with the client intact. A private label should be completely anonymous so that customers are unaware that the work is outsourced. This works well in retaining the quality aspects of a private label, especially when it is in its introductory and growth stages of the product life cycle.
Retailers then achieve an increased share of consumer wallets by offering excellent quality at a much lower price while obtaining customer loyalty in a competitive retail environment. Aside from ensuring quality, a manufacturer can also focus on other areas, such as marketing or sales.

Outsourcing Criteria for Outsourcing a Private Label Order-Taking Service

The main outsourcing criterion is, apparently, price competitiveness. Other selection criteria for outsourcing a supplier are:

• Reduction in costs (including conversion costs, logistics, and overhead)
• Greater customer care and response
• Ability to provide products within the given time frame
• Other capabilities to take part in, such as customer service
• Ability to scale production
• Flexibility, speed, and ease of business
• Clear communication
• Experience in other industries
• Customized designs and styles different from competitors
• Ability to use EDI (Electronic Data Interchange)
• Ethical sourcing compliance
• Exclusivity of production
• Data security features
• Capability to manage own supply chain, especially when purchasing raw materials
• Access to innovative and best-in-class services

A private label order-taking call center gives you your brand name and management core values. Contact our business development team to learn what Magellan Solutions can do for you.