October 19, 2015

Outsourcing High Touch vs Low Touch Call Centers in the Philippines

Touch is a powerful tool in building trust. In today’s virtual world, we tend to forget sometimes that we are humans who are in need of […]
October 12, 2015

How to Choose the Right Call Center Vendor in the Philippines

Non-core competency activities shouldn’t be neglected. Customer support and other call center services are non-core competencies to most companies so they opt to outsource these. Choosing […]
October 9, 2015

Offshore Call Center for Cruise Companies

The primary goal of cruise companies is to give customers a one-of-a-kind experience –but most companies neglect an important part of this. That one-of-a-kind experience should […]
October 7, 2015

Outsourcing an Infomercial Call Center

Infomercials or DRTVs (direct response television) are designed and produced with the primary goal of selling a product. To make sure that an infomercial campaign achieves […]