July 26, 2018
lead generation

MS Campaign Brings 10% Daily Conversion For An Education Services Provider

An online and campus education services provider saw significant improvement in its conversion eight months after Magellan Solutions handled its lead generation campaign. The client […]
July 11, 2018
lead generation

Using Lead Generation To Acquire More Opportunities For Insurance Companies

It is very seldom that people apply voluntarily for an insurance. Most of the time, insurance companies need to go where they are. For example, […]
May 25, 2018
customer service training

The Critical Role Of Customer Service Training In Successful Customer Engagement

In business, external success begins with inner success. To develop a strong and lasting relationship with customers, you must first strengthen the camaraderie within your […]
May 18, 2018
customer service

The Magic Words Of Excellent Customer Service

Communication is grounded on the words that we use, how we construct it, and how we deliver it. We also know that exceptional communication translates […]
May 4, 2018
Philippine call center

Why Investors Are Attracted To The Philippine Call Center Industry

Over the years, the Philippines has pulled off exceptional feat in client satisfaction and overall performance leading to great success for venturing foreign investors. Two […]
April 27, 2018
call center motivational quotes

Funny Quotations About Call Center Work

Funny work quotes provide a welcome change from our usual (serious) posts on call center interview tips and call center career advice. There have been many quotes from famous individuals about the trials and tribulations of work.