Many outsourcing providers are excellent, but others fall short. When outsourcing providers’ service quality declines, companies won’t hesitate to switch. However, switching outsourcing providers without a service dip is easier said than done. The good thing is that impressive business process outsourcing services are now available to help companies make the transition. So companies should choose the best outsourced business process services to ensure a smooth, seamless transition.
Why Companies Switch Outsourcing Providers
One of the main reasons companies switch outsourcing providers is poor service quality, which they don’t deserve. They also switch when they experience frequent miscommunication and unexpected cost increases.
*All infographics created by Nicole Baleros
Exit Clauses
An exit clause in an outsourcing contract outlines the expected turnover of services and responsibilities at the end of the agreement. Exit clauses in outsourced business process services ensure both parties can end the agreement properly and transfer work without complications.
Knowledge Transfer in Outsourced Business Process Services
Companies that are switching outsourcing providers must follow an organized knowledge transfer process to avoid operational downtime. Best practices for a smooth switch include capturing tacit knowledge, defining exit criteria, and designating dedicated owners.
Parallel Running
Parallel running involves the outgoing and incoming outsourcing providers working side by side to compare outputs. This helps identify errors and avoid operational delays. Thus, parallel running reduces risk, supports objective validation, and ensures seamless continuity.
Data Return in Outsourced Business Process Services
When switching outsourcing providers, ensuring a complete data return from the outgoing provider is crucial. This includes operational records, process assets, administrative credentials and employee records.
What to Measure in the First 90 Days
In the first 90 days of switching outsourcing providers, measuring the right parameters is crucial to determine progress or lack thereof. Companies should focus on operational stabilization, process compliance, and early service-level agreement recovery.
Key Takeaways
Some reasons companies switch outsourcing providers include poor service quality, frequent miscommunication, and unexpected cost increases. Companies should choose the best outsourced business process services to ensure a smooth, seamless transition. Companies must have a transition checklist that includes exit clauses, knowledge transfer, parallel running, data return, and what to measure in the first 90 days.
Interested in Outsourced Business Process Services?
Magellan Solutions provides inbound and outbound call center services and business process outsourcing in the Philippines. We have extensive experience providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) and large global enterprises. We are a generalist BPO company that applies a process-improvement mindset to our clients’ outsourcing processes.
