May 25, 2018
customer service training

The Critical Role Of Customer Service Training In Successful Customer Engagement

In business, external success begins with inner success. To develop a strong and lasting relationship with customers, you must first strengthen the camaraderie within your […]
August 5, 2013

Our Words Make A Difference In Customer Service

It has often been said that our words can either make or break us. When serving customers, for instance, we need to be careful of […]
March 25, 2013

How Customer Service Can Help Define Your Company’s Image

It is often said you can tell one’s personality by the type of car s/he drives. A guy who drives a regular sedan like a […]
March 21, 2013

Why Not Open Up That Customer Feedback Call Center?

Most businesses have always had some form of “customer feedback” channel where clients could voice their grievances, give suggestions, and the like. Contrary to the […]
March 20, 2013

Getting Your Customers’ Feedback Shows That You Care

There are many ways to show your clients that you “care” for them. Providing warranties, setting up nationwide service centers, and of course, helping each […]
February 18, 2013

Reach New Markets Via Call Center

As children, our world was often limited to our homes, school, and the surrounding neighborhood. As we got older, we were able to expand our […]