Telehealth Services You Can OutsourceTelehealth Services You Can OutsourceTelehealth Services You Can OutsourceTelehealth Services You Can Outsource
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About Us
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
  • #1 SME Call Center Services and BPO Outsourcing Provider in the Philippines
    • Board of Directors
    • Company Overview
    • 24/7 Reservations Call Center
    • Accounting and Finance Operations
    • Applied Engineering
    • Computer Aided Drafting Service (CAD)
  • About Us
    • Application Sent
    • Blog
    • BPO Solutions
    • Accounts Payable Processing
✕
types of data management
Types of Data Management Tasks That Every Business Needs
how to grow a business fast
How To Grow A Business Fast Despite An Economic Crisis

Telehealth Services You Can Outsource

Telehealth services

Telehealth services

Telehealth services have gained overnight popularity as soon as the pandemic took over. As a result, social distancing is imposed and people are encouraged to stay at home. Hospitals also limit their operations to essential visits and procedures to protect its staff and to contain the transmission of the virus.

Telehealth, a service that isn’t widely known before the pandemic, became an essential tool in delivering continuous healthcare to people who don’t need immediate medical treatment. Different states in the U.S., including Alabama, Kentucky, and Michigan, have already implemented a Telehealth expansion bill. There is no wonder why it might become a big part of the “new normal”.

However, this surge left some healthcare institutions struggling to keep up with the demands.

Not all doctors and nurses have sufficient training in Telehealth. The concept of virtual consultations and medication sounds new to many patients. Even the technology isn’t well-developed yet to maintain a smooth operation.

To stay ahead in providing quality healthcare, seeking the help of a reliable service provider becomes an option. This article discusses the following information:

      • What is Telehealth Services?
      • List of Telehealth Services
      • Different Types of Telehealth Delivery
      • Benefits and Limitations of Telehealth
      • Outsourcing Telehealth Services
    • Choosing a Telehealth Service Provider
    • How Much Do Outsourced Telehealth Services Cost?
    • Telehealth as Part of the New Normal

 

What is Telehealth Services?

Telehealth services refer to various remote clinical services ranging from telemedicine to remote patient monitoring. It also includes non-clinical services such as medical education, provider training, and administrative meetings.

 It aims to enhance patient care and health information service delivery through virtual means. Commonly, medical practitioners use digital communication and telecommunications technologies to connect with their patients. It is a great help to people who belong in the older population or have mobility issues. People with chronic diseases can also take advantage of Telehealth to monitor their conditions and connect with their doctors. Moreover, it resolves healthcare inaccessibility for those who live in rural areas.

To get the most out of this service, it is important to know its etiquette and coverage policies.

With Telehealth services, long-distance clinical health care, self-management, and remote diagnosis become a reality.

 

List of Telehealth Services

Hospitals already provide several Telehealth services in small-scale. But as the need for remote healthcare keeps on increasing, the list grew longer. Below are the common services offered by the majority of healthcare institutions.

 

Telemedicine

Telemedicine refers to the remote diagnosis and treatment of patients using telecommunications technology. The clinical services under telemedicine include video consultations, digital transmission of medical imaging, and remote medical diagnosis and evaluations. It requires a direct line between a care provider and the patient. The most common channels used for this service are phone calls, text messages, and video chat.

 

Telepsychiatry

Telepsychiatry involves the use of video chats, SMS, and inbound phone calls to deliver convenient and affordable mental health services. It is an alternative solution for patients who can’t go to actual therapy due to school activities or work demands. It also offers a readily-accessible service to individuals who are experiencing anxieties, depression, and other mental health conditions due to self-isolation. 

 

Telehealth Physical Therapy

Telehealth physical therapy or telePT refers to the remote execution of physical therapy sessions. Unlike telemedicine and telepsychiatry, telePT solely requires a video-audio channel to carry out the entire session effectively. The physical therapist needs to see the actual movement of the patient based on the given exercises.

Common telePT services include geriatric physical therapy, neurological physical therapy, chronic pain management, postoperative care, and cancer rehabilitation.

 

Telehealth Nursing

With Telehealth, nurses deliver care and monitor patient conditions using mobile devices, remote patient monitoring tools, telephones, or computers. It is quite similar to how nurses function in person other than they perform their duty from another location.

During this pandemic, hospitals also use this service to limit nurse-patient interactions. Instead of visiting the room every time, nurses simply need to look at a monitoring platform. Through this service, hospitals can alleviate their lack of workforce.

 

Patient Portal

An online patient portal serves as a more secure way of transferring sensitive medical information. A well-developed portal offers convenience in terms of communicating with patients, reviewing test results, scheduling appointments, and getting prescriptions.

 

Virtual Appointments

Some providers offer medical appointment services to facilitate faster and smoother consultations. Patients can call or chat with a virtual receptionist to make this happen. Meanwhile, healthcare professionals can ask their personnel to get in touch with their patients to remind them of their schedules. Patients who have a portal or an app can utilize the web-based service for setting an appointment if they prefer the self-service method. Virtual appointments are generally for minor illnesses that don’t require an in-person visit.

 

Telemonitoring

Telemonitoring, or widely known as remote patient monitoring, does not involve direct interaction between a healthcare team and a patient. With the use of monitoring devices, doctors or nurses can look into a patient’s data for assessment.

 

Management of Personal Health Records (PHR)

As the number of individuals utilizing Telehealth increases, so does the amount of data being registered in the system. To prevent inaccuracies, there are providers that offer data management solutions to assist hospitals in organizing their PHR database. A well-managed personal health records system enables emergency personnel to access accurate information quickly.

 

Telehealth Support

Telehealth support services aim to assist patients who are experiencing technical difficulties with the app or platform they’re using. Medical providers can use this to facilitate short training, especially to older people who lack technological know-how.

Taking the time to teach the patients how to use a health system is crucial for its success. If they don’t understand how it works, they are likely to go back to the traditional version of healthcare after the pandemic. But if they experience how convenient this service is by learning to navigate the different platforms, its growth will carry on even after the lockdown.

 

Development of Personal Health Apps

There are several tools available online which healthcare facilities can readily use. However, for those who would want to develop a tool unique to their organization, they can contract a third-party to develop it for them.

 

Medical Billing

Medical billing is an essential part of the healthcare industry. It ensures the financial security of a hospital or clinic so it could continue its mission in providing quality care.

Hiring a virtual team can aid the in-house medical team in processing claims, especially when there’s an influx of patients every day.

 

Here are the other clinical and non-clinical services under Telehealth:

      • Teledentistry
      • Group psychotherapy
      • Psychophysiological therapy
      • Speech/hearing therapy
      • Eye examination
      • Clinician training
      • Consumer education
      • Continuing medical education
    • Self-care management training
    • Wheelchair management training

 

Different Types of Telehealth Delivery

Telehealth services rely on technology to provide remote health care and education. Despite the limitations and lack of direct personal touch, it still has huge contributions in maintaining human connections.

Over the years, it has moved from phone calls to more advanced technologies.

 

mHealth

mHealth, or mobile health, is the use of mobile devices, including mobile apps and programs, for medical and public health administration. According to the World Health Administration (WHO), mHealth “involves the use and capitalization of a mobile phone’s core utility of voice and SMS as well as more complex functionalities and applications including GPRS, 3G and 4G systems, GPS, and Bluetooth technology”.

Patients can use various mHealth applications for setting medication and appointment reminders, tracking health measurements, and sharing information with a medical professional. mHealth gives patients more liberty and control in managing their personal health.

 

Video Conferencing

Videoconferencing refers to the use of real-time video communication platforms to diagnose and prescribe medical treatments for patients at remote locations. Medical professionals can also use it for consultations with fellow healthcare workers, the education and training of medical staff, and business functions.

Its basic system components include codec, camera, input devices such as medical scopes and document scanner, viewing monitor, interaction devices like mouse and keyboard, and output and storage devices.

 

Remote Patient Monitoring

Remote patient monitoring (RPM) is a technology that enables the monitoring of patients outside the conventional healthcare setting. Digital technologies for a secured collection, transmission, evaluation, and reporting of a patient’s health data from one place to another. The use of RPM after a patient went home from a healthcare facility reduces readmission rates.

 

Store-and-Forward

Store-and-forward technologies are used for the asynchronous transmission of medical information. It doesn’t require a direct and real-time connection between the source and the destination nodes. This delivery method involves communication tools such as secure email. Some data that can be transferred using the store-and-forward approach include MRIs, X-rays, text-based patient data, photos, and pre-recorded video-exam clips.

Store-and-forward decreases the wait times for specialty care, increases convenience for both parties, and improves healthcare delivery especially for people who live in far locations.

This delivery method is common in radiology, pathology, dermatology, and ophthalmology.

 

Benefits and Limitations of Telehealth

Due to the support it receives from the government, the benefits associated with Telehealth increased. When you incorporate it into your medical practice, you can continue serving both new and returning patients even if they can’t visit the hospital or clinic. But to maximize its full capability, it is important to know the limitations of offering this service. This can help you in preparing a solid plan on how you would package and offer this service to your patients.

 

 

Benefits of Telehealth

 

Telehealth services
Serve more patients in a day

With the presence of RPM tools, you can monitor the condition of your patients simultaneously. Video consultations also save the time of both you and your patients because it removes the need to travel.

Convenient

As long as both parties have a stable internet connection and reliable devices, it is a convenient way to bring healthcare closer to your patients.

Improved engagement and loyalty

Thanks to the presence of interactive telecommunication channels, you can talk with your patients as if they are in your office.

Lower unnecessary admissions and readmissions

When patients can manage their health conditions at home, they would prefer to stay there instead of going to a hospital.

Better healthcare service

Telehealth offers patients faster access to specialists to evaluate their conditions and illnesses. Meanwhile, giving patients more control of their well-being empowers them to take charge of their health.

Give more focus on critical in-patients

Patients with more serious conditions in the hospital can receive more attention from healthcare personnel.

Improve the overall efficiency of healthcare

By reducing the number of unnecessary admissions, readmission, and transfers, the costs within a hospital or clinic decreases. Setting appointments faster through digital means instead of manually calling a doctor’s office also contributes to its efficiency.

Better coordination

Get connected with other specialists in the industry.

Prevent burnout

Minimizing in-person visits for non-emergency concerns frees up time for medical professionals.

 

 

Limitations of Telehealth

 

Internet connectivity issues

The lack of access to high-speed broadband internet limits the full implementation of Telehealth programs to rural areas. A slow internet connection can lead to video buffers which can cause patient dissatisfaction.

Technically-challenged staff and patients

Before the outbreak, Telehealth remained as a small-scale operation. Many hospital staff isn’t equipped with sufficient knowledge about the technologies and policies about it. The same goes for patients, particularly those who don’t use much technology in their daily life. Providing training is the fastest way to get through this dilemma.

Confidentiality of information

Transferring sensitive patient data is unavoidable. Some patients are concerned with information leakage and might prevent them from disclosing details that can be helpful during a consultation. Using a secured communication channel, or partnering with a service provider with HIPAA certification, can boost patients’ confidence with Telehealth.

Fragmented care

The improper utilization of Telehealth services can lead to fragmentation of care. This happens when various healthcare providers fail to work together. To prevent this, different providers need to use an integrated delivery system that they can use to maintain an organized, coordinated, and collaborative network.

 

Outsourcing Telehealth Services

Let’s get things straight: outsourcing doesn’t mean you can transfer any Telehealth services to a third-party. In this industry, you need to have full oversight of how things are going. As much as possible, you should keep your primary clinical services in-house. Patients’ health comes above all.

So, what can you outsource then?

Remember the non-clinical Telehealth services discussed earlier? It is better to stick with those first, especially when you’re still new to Telehealth and outsourcing.

You can use a call center to assist patients in navigating an app or tool by providing short product training. Some providers also offer software development services specifically for healthcare. Those who need support in processing technical patient data can count on the service of licensed nurses who work in the BPO setup. Outsourcing is also helpful in managing appointments and schedules.

Outsourcing part of your Telehealth gives you the ability to manage the influx of patients who would like to try this service. This can prevent your team from being overwhelmed and exhausted. Outsourcing some services is also a more cost-effective way of implementing Telehealth services. Instead of investing heavily in infrastructure for non-clinical services, you can use the huge chunk of your budget for the development and improvement of your core services.

 

Choosing a Telehealth Service Provider

It is easy to find a service provider but choosing which one you should partner with can be challenging. To make outsourcing work for you, you have to pick a service provider that can work well on your terms without hurting your budget.

Here are some of the non-negotiable elements you should look for in a service provider:

 

HIPAA certification

Before asking anything else, find out if the company has a HIPAA certification to ensure its credibility and the security of your patients’ sensitive personal and health information.

 

Appropriate technology and infrastructure

Look into the availability of technology and infrastructure needed for the service you plan to outsource. This translates to a faster onboarding of your Telehealth account, providing you the assistance you need at the fastest time possible.

 

Proven track record

Choose a company with several years of experience in the healthcare industry. Assess the efficacy of the projects they have handled in the past. This can help you determine if the company is worthy of consideration.

 

Value for money

Your reputation is on the line when you outsource. Choose a service provider that can guarantee you of high-quality services at a reasonable price.

 

Quality control measures

Find out the provider’s ability to maintain the quality of its service delivery. See if there are quality monitoring procedures in place. This is to make sure that you won’t receive substandard service in the future.

 

How Much Do Telehealth Services Cost?

The cost of a Telehealth service depends on what you plan to outsource. It varies from one service to another given its unique requirements and goals.

In general, here are some factors that affect the price:

  • The service you need
  • Length of contract
  • Number of staff needed
  • Any add-ons (e.g., business continuity options)

It is still best to talk directly with a company representative to give you a quotation.

 

Telehealth as Part of the New Normal

The only direction to attain success is the way forward. Taking a step back is good in assessing the current situation but if you’re not willing to take two or more steps ahead, you might get stuck.

Telehealth opens another door to improve the way we deliver and receive healthcare. It is not yet perfect but is already good enough to help us get through these trying times. With proper implementation and readiness to accept this idea of healthcare, Telehealth can become an integral part of the new normal.

And you don’t have to take this way alone. You can always share the burden and the risks with a trusted partner.

When you’re ready to venture into this territory, give us a call! We’ll see how we can help you.

 

 

TALK TO US!

Contact us today for more information.

    You can also contact our numbers:

    Toll Free:1 800 371 6224
    US:+1 650 204 3191

    UK:+44 8082 803 175,
    AU:+61 1800 247 724

    Share this:

    • Click to share on Twitter (Opens in new window)
    • Click to share on Facebook (Opens in new window)
    • Click to share on LinkedIn (Opens in new window)
    • Click to share on Skype (Opens in new window)
    • Click to share on WhatsApp (Opens in new window)
    Magellan Solutions
    Magellan Solutions

    Related posts

    Advantages of Different Set Up Outsourcing Philippines
    January 2, 2023

    Advantages of Different Outsourcing Set Ups


    Read more - Advantages of Different Outsourcing Set Ups
    Where is the Industry's Top Outsource Staffing Locations? banner
    September 22, 2022

    The Key Similarities and Differences of The Industry’s Top Outsource Staffing Locations


    Read more - The Key Similarities and Differences of The Industry’s Top Outsource Staffing Locations
    Close 90% of Your Sales with These Tried and Tested Discovery Questions for Sales Banner
    September 20, 2022

    Close 90% of Your Sales with These Tried and Tested Discovery Questions for Sales


    Read more - Close 90% of Your Sales with These Tried and Tested Discovery Questions for Sales
    Customer Service Outsourcing
    September 6, 2022

    The Complete Guide to Outsourcing Customer Service


    Read more - The Complete Guide to Outsourcing Customer Service
    essential checklist for first timer banner
    August 5, 2022

    Essential Checklist When You Outsource the First Time


    Read more - Essential Checklist When You Outsource the First Time
    Balance Scale in Philippines Law on Outsourcing
    June 20, 2022

    Philippine Laws on Outsourcing


    Read more - Philippine Laws on Outsourcing

    Magellan Solutions Outsourcing, Inc

    California – USA (West Coast)
    100 Old Country Road Suite H, Brisbane, CA 94005, United States

    Florida – USA (East Coast)
    1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC
    PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City,
    Metro Manila 1552

    Philippines – APAC
    8th flr, Centris Cyberpod 5
    ETON Loop A, Diliman,
    Quezon City,
    Metro Manila 1103

     

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    INDUSTRIES


    Outsourcing for Legal Process BPO

    Outsourcing for HR Services BPO

    Outsourcing for eCommerce BPO

    Outsourcing for Real Estate BPO

    Outsourcing for 3D Service BPO

    Outsourcing for Mobile App BPO

    Outsourcing for Healthcare BPO

    Outsourcing for eServices BPO

    Outsourcing for Education BPO

    Outsourcing for Insurance BPO

    Outsourcing for Telecom BPO

    Outsourcing for Retail BPO

    Outsourcing for Travel BPO

    CALL CENTER OUTSOURCING & BPO SERVICES


    24 7 Answering Service

    Omnichannel Contact Center

    Customer Support Outsourcing

    Multilingual Call Center Services

    Lead Generation Services

    Cold Calling Services

    Interactive Voice Response System

    Staff Leasing

    Back Office Services

    Community Moderation Services

    Virtual Assistant Services

    QUICK LINKS

    About Us
    Sample Call Recordings
    News & Blog
    Resources
    Our BPO & Call Center Facilities
    Message from the CEO
    Privacy Policy

    ASSOCIATIONS

    Black and white Supplier Clearinghouse CPUC Certification Logo
    black and white philcall logo
    black and white Philippine Australia Business Council logo
    Black and white IBPAPlogo
    Black and white CCAP logo

    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
    .
    SettingsI ACCEPT
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    CookieDurationDescription
    _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
    _ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
    _gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
    _gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
    _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    CookieDurationDescription
    test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT
    Powered by CookieYes Logo