Toll Free: 1 800 371 6224 | US: +1 650 204 3191 | UK: +44 8082 803 175 | AU: +61 1800 247 724 | Philippine Local No: 63-2-83966000

Toll Free: 1 800 371 6224 | US: +1 650 204 3191 | UK: +44 8082 803 175 | AU: +61 1800 247 724 | Philippine Local No: 63-2-83966000

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Home | Blog | Business Scalability: Top 21 Call Center Countries

Business Scalability: Top 21 Call Center Countries

By Yelyna

Updated on April 30, 2024

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Who Are The Top 21 Call Center Capital Of The World?

With its promise of efficiency, flexibility, and improved productivity, just to name a few, it’s unsurprising why so many businesses all consider outsourcing to the top 10 call center countries in the world for their enterprise needs.

Below is a table showing the call center ranking worldwide:

Country the current count of Business Process Outsourcing (BPO) companies
UK 123
USA 97
Philippines 83
India 81
Poland 59
Ireland 56
Singapore 43
Spain 38
Canada 36
China 36
Romania 35
Germany 31
Costa Rica 31
Malaysia 24
Brazil 22
Mexico 22
Hungary 20
Colombia 19
France 19
Australia 17
Lithuania 17

Small- and medium-sized industries, the most common barrier that hinders their plan of outsourcing to leading call centers in the Philippines, remains to prevent them from harnessing the benefits. As time passes, there is mounting pressure on these businesses to catch up. If they don’t, not only do they risk losing to the competition, they might even lose their business.

Among the biggest barriers is cost. Outsourcing requires investing in digital technologies. This can be expensive for small and medium businesses depending on their nature and the industry they are in. Moreover, they may also need to worry about investing in the infrastructure needed to accommodate these new technologies.

Another detriment is reliance on legacy systems. A lot of SMEs are hard-wired to function on old enterprise platforms. This over-reliance on outdated systems makes it difficult for them to let go of their old ways. This is a crucial component of IT outsourcing.

In addition, these organizations would need to worry about gaining the new skills necessary to operate new systems and software. This means taking time out of their valuable business hours just to accommodate the training of employees. As a result, it may negatively affect their overall productivity, and in turn, their bottom line.

This is where Magellan Solutions, as the most trusted call center in the Philippines, come in. 


Why the call center industry in the Philippines is the #1 choice as the call center capital of the US

“Philippine Roadmap for Digital Startups: 2015 and Beyond”, aims to generate BPO process providers that the call center industry in the Philippines will greatly help the country’s economic growth. One of the points mentioned is the SWOT analysis of the Philippines. This is used in measuring the growth and development of a country’s economy.

With this research, Magellan Solutions was able to prove in our polls that outsourcing to a call center company in the Philippines is the most chosen option as compared to other countries. 

We have summarized the poll and listed the 5 most common reasons why we are the #1 spot in call center PH:

1. Strong Tourism Initiatives

In 2012, the Department of Tourism launched its campaign “It’s More Fun in the Philippines.” This aimed to immerse tourists in Filipino culture, in the form of destinations, people, and experiences. The campaign brought 10% growth in total earnings of US$4.84 billion. It exceeded the previous year’s earnings of US$4.40 billion.

2. Proficiency in the English Language

Test of English as a Foreign Language (TOEFL) scores in 2010 showed that the Philippines ranked 35th out of 163 countries worldwide. This is according to the Educational Testing Services Report. The Philippines also ranked first in Business English Proficiency, based on a study by the Global English Corporation. This language proficiency allows Filipino to attain jobs that need strong proficiency in the English language, especially in the call center company in the Philippines.

3. This Generation’s Population

As of 2014, the Philippines has one of the youngest populations in Southeast Asia. 60% of this population ranges from 15-64 years old. This rate indicates that with a young working population and fewer dependents, household income devoted to consumer spending and investments can increase.

4. Competitiveness in BPO Industry

The business Process Outsourcing (BPO) industry contributes 4% to the Philippines’ GDP for its sustainable growth, in terms of industry size of at least 17% every year from 2006-2011. The Philippines also ranked 2nd among other countries in the BPO process, next to India. According to the latest Tholons’ Top 100 Outsourcing Destinations for 2015, the Philippines now has eight Next Wave Cities locations from which Manila and Cebu City remained in the top 10. Other Philippine spots in the Top 100 are Davao, Santa Rosa (Laguna), Bacolod, Iloilo, Baguio, and Metro Clark.

5. Business Climate Best for BPO Process

According to the ASEAN Business Outlook Survey of 2015, the Philippines’ business climate has greatly improved over the past five years. American firms that were surveyed say the low cost of labor, laws, and regulations, personal security, and tax structure are among the satisfactory considerations.


Magellan Solutions, the top contender for the call center ranking in the Philippines 2021

As the world faces challenges due to the COVID-19 pandemic, many industries have limited their work operations. With lockdowns and health protocols in place, firms have no other choice but to employ remote work settings or file for a temporary shutdown. While these events affected many employees from various parts of the globe, one industry continues to thrive despite this dilemma—the outsourcing industry. Learn about the contact center Philippines industry and how the key players keep up with today’s difficulties.

Despite the threat of global recession, the Department of Labor and Employment (DOLE) sees a bright future for most BPO jobs in the country. In fact, they expect the resurgence of the business process outsourcing industry in the country in the coming months. DOLE states that many big names in the BPO field have already posted thousands of job vacancies to fill up the growing demand.

Apart from that, foreign investors also see the potential of outsourcing to call centers Philippines. ANC News reports that British investors and foreign BPO clients remain to see business prospects in the Philippines. This makes the country the next BPO destination amidst the outbreak.

If the trends maintain their good standing despite the global crisis, the contact center Philippines will thrive for years to come. 

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      Business Scalability: Top 21 Call Center Countries


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