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Advantages & Phases Of Having Mortgage Process Outsourcing

Where Is The Best Call Center Philippines Agents?

Where Is The Best Call Center Philippines Agents?

Where Is The Best Call Center Philippines Agents?

Where are the best Filipino call center agents found?

The Philippines is already dubbed as the Call Center Capital of the World. This is being supported by employees who have proven their talent and skill. For outbound services, our trained agents help you make many calls in a day. Furthermore, our sales expertise and customer service allow you to understand your prospects’ needs.

Our call center outsourcing services are also cost-effective. You can save more while receiving quality sales service.

Magellan Solutions is a call center in the Philippines that specializes in telemarketing.

Magellan Solutions and our omnichannel contact center services Philippines

We are the best omnichannel contact center. We are a business process outsourcing service provider that allows our employees to use several isolated channels to communicate with customers. This feature allows us to help your business experience significant progress through multichannel service provision. More channels mean more ways for you to introduce and sell your products and services to your business prospects.

Below are some of our best practices that kept our name up in the BPO industry:

Move your contact center to cloud

You don’t have to make a new system. Manage data easier from applications across all service channels. Coordinate with agents, customer relationship management teams, and other departments. Integrated desktop applications help agents handle requests over:

Integrated tools

Seamless omnichannel solutions track consumer interactions and integrate data across channels. Customers get a consistent and reliable status on their needs. The tools help in seeing the availability of purchased goods onsite or online. This is a unified system that combines necessary data and processes.

Mapping customer journey

Agents can take service to the next level. They track the customers’ mode of communication. Then they pull up relevant product information from the consumer history on the site. They can also complete the transaction if the caller closed out of a purchase or web form. 

Consistency in channels

Service levels differ across channels because requests may be complex or sensitive. A web app or chatbot would find it hard to handle. As a result, they would need live agents for resolution. Consistency is being defined by the user interface and feature standards across channels. Lastly, consistency includes two factors. The bots and the live agents.

Track consumer preference

Consumer preferences and technology are always changing trends. An effective omnichannel strategy evolves along too. As channels are being added, others may become unnecessary. They can be already removed from the mix. In turn, this saves an agent time and increases their efficiency. 

Upgrade your business to a call center outsourcing philippines

There are other Southeast Asian countries that offer cost-saving services. But most American companies still prefer the Philippines. This is because of the high mastery of the English language and exposure to Western culture. India also offers cheaper services. But the downside is having heavy accents and idioms that confuse American customers.  This is true for both voice and non-voice services.

The Philippines have a skilled workforce and lower call center pricing. It’s the main reason why it would be better if you outsource here. It’s that simple. Furthermore, the country is already dubbed as the Call Center Capital of the World. This is being supported by employees who have proven their talent and skill. 

Let our 17 years of expertise prove our capability in expanding your empire. 

Fill out the form below to get a quote for the service you need! We also offer a 60-minute free business consultation to help you make the right decision soon. Contact us by filling the form below now!

TALK TO US!

Contact us today for more information.

 

    You can also contact our numbers:


    Toll Free: 1 800 371 6224
    US: +1 650 204 3191

    UK:+44 8082 803 175,
    AU: +61 1800 247 724

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    Magellan Solutions Outsourcing, Inc

    Arrow Divider Footer min

    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA

    94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division)

    Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw

    Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

    8th floor, Centris Cyberpod 5 ETON Loop A, Diliman,

    Quezon City, Metro Manila 1103

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    Industries

    • Outsourcing for 3D Service BPO

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      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
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      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
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      • Message from the CEO
      • Privacy Policy

      Associations



      Magellan Solutions Outsourcing, Inc

      Arrow Divider Footer min

      California – USA (West Coast)

      100 Old Country Road Suite H, Brisbane, CA 94005, United States

      Florida – USA (East Coast)

      1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

      Philippines – APAC

      PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

      Philippines – APAC

      8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

      US: +1 650 204 3191
      UK: +44 8082 803 175
      AU: +61 1800 247 724
      hello@magellan-solutions.com

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Industries

      • Outsourcing for 3D Service BPO
      • Outsourcing for Education BPO
      • Outsourcing for eCommerce BPO
      • Outsourcing for eServices BPO
      • Outsourcing for Healthcare BPO
      • Outsourcing for HR Service BPO
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      • Outsourcing for Legal Process BPO
      • Outsourcing for Mobile App BPO
      • Outsourcing for Telecom BPO
      • Outsourcing for Travel BPO
      • Outsourcing for Retail BPO
      • Outsourcing for Real Estate BPO

      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Associations




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