Veterinary Emergency Answering Service Can Help Your Clinic to Mitigate Pet Emergencies

72% of dog and cat owners treat their pets as family. Out of these fur parents, there is a good portion of 58% who prefer to speak to a vet in times of need. This is where veterinary emergency answering service can help you. As customer trust is the key to sustain your veterinary clinic’s practice.

As there is an average of 6.2% annual growth for this type of business. Handling customers, especially in times of stressful situations, can be quite daunting.

Veterinary answering services can help your clinic to manage and handle all incoming calls, especially emergency calls. 

What You Can Get From A Veterinary Call Center

This is a call center service that you can outsource that is perfect for your veterinary clinic. Here you can hire an excellent virtual veterinary receptionist to act as a point of contact between your clinic and your customers.

Emergency has no designated time. Getting reliable veterinary answering services help your clinic and your staff to attend to emergencies as it comes. Remember, fur parents treat their pets as family members and no one wants to see their family member in distress.

Veterinary call center can help you in managing your customers. Remember that 78% of consumers will seek out new business because of poor customer service. That is why it is better for you to get this covered through a virtual veterinary receptionist. 

Aside from round-the-clock customer support, veterinary answering services can help also help in the following:

1. Schedule appointments
2. Record pet’s symptoms and information
3. Remind clients of upcoming appointments
4. Deliver messages to the appropriate doctor

While phone is still the preferred channel in times of emergency, veterinary call center also covers the following channels:

1. Live Chats
2. Emails
3. Website Forms
4. Text Messaging

Your virtual veterinary receptionist can handle all these for you. This way, you are assured every customer is properly managed. You don’t have to scour to thousands of messages and get the information you need to know which requires your attention. 

Benefits of Veterinary Emergency Answering Service

This is a type of call center that is beneficial for veterinary clinics. You can reap the following benefits:

1. Round the Clock Services

Customers may need assistance outside your business hours. With a veterinary call center, you can get agents to work for you 24/7/365. This way, there is a live agent who is courteous and expert communicators ready to talk to your concerned pet owners. 

2. Emergency Dispatch

Extreme cases may require your vets to make house calls for your furry patients. Dispatching services of veterinary call center can integrate into your pre-existing emergency protocols and hospital SOP. 

Here, your virtual veterinary receptionist can contact key staff members via phone, email or text messages. This way, dispatching is quickly adjusted to accommodate scheduling changes for your on-call team.

3. Schedule Management

With an online scheduling software, veterinary answering services can help create, modify, and cancel appointments. These pieces of information stays up to date so that your staff can adjust their workloads. 

4. Multilingual Support

Language barriers should not affect how you deliver your vet practice to your customers. Depending on your needs, you can get a veterinary call center with your required languages. This way you are assured every customer, no matter what they speak, your clinic can understand. 

5. Empathetic and Expert Communicators

For veterinary emergency answering service, you can hire the services of empathetic and expert live agents. These are people who are trained to pacify your distressed customers in order to extract your needed information. This way, your vets and staff can work on necessary information needed to deliver the best healthcare for their furry friends. 

Human to human connection is much needed in times of stressful situations. With your excellent and empathetic virtual veterinary receptionist, you are assured your customers are attended to. 

6. Reduced Costs

An outsourced veterinary call center can work remotely and virtually. Getting these services, there is no need for new equipment, no new employees to hire and train. You can get a service package that is custom fit for your clinics without worrying about such overhead costs. 

7. Increased Productivity

Providing healthcare support for furry patients is stressful enough. Do not let busy phone lines add to the burden. Your virtual veterinary receptionist can handle this matter so they can focus on caring for those precious furry friends. 

How Much Is A Veterinary Emergency Answering Service

There is no standard price tag for this type of service. As pricing depends on your requirements. A good starting points to consider is the following:

1. Level of expertise of the virtual veterinary receptionist you would like to hire
2. The number of seats you need
3. Location of your vet clinic and existing laws regarding the services you require
4. Additional services you wish to get
5. Length of contract

Your reliable veterinary call center provider can walk you through the pricing. This way you can get a breakdown of how they come up with the pricing rates. 

Magellan Solutions Provides Veterinary Emergency Answering Service

We customize call center packages for veterinary clinics of any size. Our 18 years in the service enable us to come up with excellent solutions for your pain points. 

Our virtual veterinary receptionist undergoes training to ensure they can communicate with excellence. They are also adept at using the latest CRM software to ensure everything is going smoothly when talking to your customers.

Magellan Solutions is ISO 27001-certified, GDPR, and HIPAA-compliant. This is our pledge to assure you that your data and information is safe and stay secure with us. 

Contact us today and get the best veterinary call center for your clinic. Fill up the form below!

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