A strong call center team is an essential part of any successful business. The right team can make or break a business. Here are some article suggestions to help you build that team.

June 20, 2022

Best Customer Service Tools for Your Shopify Store

What are the Best Customer Service Tools for Your Shopify store? After establishing your eCommerce store like Shopify, the very first thing to look for […]
May 18, 2022

Outsourcing Workforce Solutions 101

What do you need to know about Outsourcing Workforce Solutions? It’s no secret that outsourcing is the best bet for a better value at a […]
May 17, 2022

Traditional vs Modern: The Evolution of Call Centers

Call centers and BPOs have changed so much over the years.  With new trends in business and communications popping up every now and then, call […]
May 2, 2022

How to Choose the Right Call Center Vendor in the Philippines

Non-core competency activities shouldn’t be neglected. Customer assistance and other call center services are non-core competencies to most companies so they opt to outsource these. […]
April 11, 2022

How to Find the Right Call Center Partner in the Philippines

You can only reap the benefits of outsourcing to the Philippines if you have a reliable call center partner. You might even have to go […]
April 11, 2022

Do You Need a Telephone Answering Service or Call Center?

By definition, an answering service is a call center that serves specialized verticals that demand a certain way of handling calls. Agents working for an […]
April 9, 2022

Offshore Call Center for Cruise Companies

The primary goal of cruise companies is to give customers a one-of-a-kind experience –but most companies neglect an important part of this. That one-of-a-kind experience […]
April 2, 2022

Outsourcing High Touch vs Low Touch Call Centers in the Philippines

Touch is a powerful tool in building trust. In today’s virtual world, we tend to forget sometimes that we are humans who are in need […]
March 27, 2022

Medical Information Outsourcing – Call Center with Nurses as Agents

The Philippines produces thousands of nursing graduates every year. However, what was once a ticket to greener pastures in other countries has turned into a […]
March 14, 2022

Why is Philippines Known as the BPO Capital of the World?

What makes the Philippines Call Center Industry so Special? The Philippines has been home to many outsourcing partners worldwide, and there are many reasons why.  […]
February 14, 2022

Why Your Call Center Should be ISO Certified?

Why Are Every Businesses Looking to Hire an ISO Certified Call Center? Is it worthwhile to get an ISO certified company? After examining 82 research […]
January 30, 2022

Outsourcing Legal Intake Call Center

One of the major challenges of law firms is having an intake service that connects with the clients whatever time of the day or night. […]
January 22, 2022

Why You Need to Outsource Data Management Services

Data Management Services – What Does it Do? Data management is the practice of collecting, organizing, protecting, and storing an organization’s data so it can […]
December 19, 2021

Adapting To On Online Brand Presence With Eservices Call Center

2022 & Beyond: Eservices Call Center  The Philippine government expects that the e-commerce sector will further grow into one million more merchants by 2022. This […]
December 18, 2021

Customer Service Outsourcing: SME Know-Hows When Dealing With Customers

How ‘The Customer Is Always Right’ Came To Be This frequently appears in retail. It is often used to convince customers that your CSRs will […]