A Comparison Of A BPO Call Center And Shared Call Center

BPO call center vs. shared services call center

Shared Services and Business Process Outsourcing (BPO) have long been an argument. 

Is one better than the other? 

The services that BPO and shared services providers use are generally to remove manual, operational, and often repetitive tasks from your everyday work.

But there are many factors to take into account:

• Business objectives
• Budget available
• The speed required for the project

BPO is engaging a third-party vendor with the right skills and resources to work on your behalf.

Shared Services relate to creating an autonomous business unit based on-site, which carries out these processes for multiple organizational functions (HR, Finance, procurement). This can be a better solution because BPO is often one size fits all. But what if you have specific requirements? What if the processes aren’t the standard? Then a shared services model may be the best choice.

Implementing a shared services function within a business can be slow and painful. More often than not, this is due to a lack of experience internally to deliver this. Furthermore, the service will fail if systems, processes, and data are not clean and efficient. As a result, it can be hugely damaging to employee engagement. If people don’t use the service, they will revert to old habits, rendering the service useless.

What we do as a billing call center outsourcing agency

Magellan Solutions’ support staff can deliver reliable billing services, including:

• Informing you of your due date
• Informing you of any unpaid amount in your account
• Informing you of changes in your billing account
• Informing you of the changes in the prices of the products/subscriptions that you have in your account
• Explaining the items on your bill
• Helping you resolve discrepancies on your bill
• Allowing you to conduct OTP (over-the-phone) payment
• Informing and assisting you in making payments using other means available
• Keeping a record of your payment and purchase history

In today’s challenging economic environment, companies must leverage their resources and extract the most value possible from their expenditures. Our billing outsourcing solutions offer an innovative approach. We help businesses increase the capture of accounts receivables to reduce the process cost and increase working capital.

Our solution delivers measurable results. We do this by aligning our client’s technology solutions with our human capital resources. Our billing processes are fully transparent, and information for each transaction is linked and accessible by all authorized individuals.

What you gained when you outsource contact center services in the Philippines

The low operating cost of offshoring to countries does not equal low-quality workers. We always consider the experience of the agent. In line with this, we look into the agreement on the salary budget of the client.

Other Southeast Asian countries offer cost-saving services. But most American companies still prefer the Philippines. This is because of the high mastery of the English language and exposure to Western culture. India also offers cheaper services. But the downside is having heavy accents and idioms that confuse American customers. This is true for both voice and non-voice services.

The Philippines have a skilled workforce and lower call center pricing. It’s the main reason why it would be better if you outsource here. It’s that simple.

Fill out the form below to get a quote for your needed service! We also offer a 60-minute free business consultation to help you make the right decision soon. Just fill out the form below now, and we’re all set.

TALK TO US!

Contact us today for more information.