Call center outsourcing: How to find the right one – Part 2
Magellan Call Center Showcases Its Capabilities At CommunicAsia 2013
The goal of any thriving enterprise is to satisfy the diverse needs of clients. Companies need repeat customers to expand. Customer satisfaction however is not enough to compute how many people are returning to make business with you as compared with your competitors. They may even have the same feedback ratings as yours!
Customer engagement holds the key to a profitable and sustainable growth. Engaged customers –
1. Establish affinity with your brand
2. Continue purchasing from you
3. Generate the right buzz about you
What inbound customer service can do to make your customers engaged with your products and services?
Make your brand trustworthy with every customer service transaction
Establishing trust with a company or its brand is a complex process. We hear stories from customers being disappointed with a brand and firm not to buy it anymore. That brand fell short of their expectations. The truth of the matter is – there are no hard and fast rules in building that elusive consumer confidence. Customers can always choose from a variety of options! One of them can easily please them.
Here is a quick tip on building trust: Deliver only what can you can do and avoid promises you cannot keep.
Treat everyone fairly
Customers are reasonable in their decision to give you their business and therefore, they expect to be treated the same way with respect to their relationship, time and effort spent with you. For instance, consumers want to know how you have come up with the discount rates. Professional integrity is one corporate value your call center must safeguard.
Make customers feel good
Your customer service’s role is to reassure your customers think positively and feel right about your brand. To do this, your customer service should be consistent, personalized and engaging. Their job is to ensure customers feel good about their decision to choose you among your competitors. Make the most of every customer call.
Businesses can no longer survive in the rapidly evolving marketplace simply by satisfying demands after a day’s transaction. Bring customers something new and something meaningful, and we can guarantee that you will keep them coming back for more.
