How Does Outsourcing Improves These 4 B2B Telemarketing KPIs?
Top Platforms For Ecommerce Outsourcing
What Makes the Perfect Inbound Service
Customer service is crucial for success in your business. Customers are encouraged to choose you when they feel you prioritize them. Let your clients have open communication channels. Engage customers via phone, email, or other media. Inbound and outbound customer support improves the quality of a customer’s experience.
Loads of businesses are looking to outsource their call operations.
There are a lot of things to consider before you outsource services. But once all are settled, the advantages you gain will make you think your decision was the best. Below are the following assets that most outsourcing agencies experience:
- 24/7 Answering Service
- Phone Answering Service
- Virtual Receptionist Service
- Customer Support Outsourcing
- Multilingual Call Center Services
- Outsourced Technical Support
- Omnichannel Contact Center
Types of Communication of Magellan Solutions’ Inbound Call Center Process
The experience you give your customers makes up a considerable part of your company brand.
Clients we have worked with have enjoyed a high level of service. They no longer worry about the support coverage gaps that used to occur.
Customer service is crucial for success in your business. Customers are encouraged to choose you when they feel you prioritize them. Let your clients have open communication channels. Engage customers via:
Twenty-four hours is the current industry standard for receiving responses. This allows representatives plenty of time to research any needed issues. They would then have an adequate response to the customers’ questions. Emails also end the difficulty in understanding the representative.
Live chat is necessary if you want a faster and more direct response. Moreover, at least 33% of customers expect live chats on every website.
A method preferred if you have a high volume of customer interaction. Representatives handle calls. This varies from inbound or outbound.
Social media is being used for handling customer service issues and concerns. The customer’s question sometimes is resolved with a quick response. This makes the character count for each social media a perfect way to relay the message. You can even take an extra approach. Search for your company name for complaints or queries you can respond to.
The #1 Inbound Call Center in the Philippines
At Magellan Solutions, we prioritize the growth and profitability of our clients through our scalable inbound call-handling services. We provide our agents with rigorous language, accent, culture, and empathy training to deliver outstanding customer interactions. We aim to provide fast and reliable customer care solutions to make each call valuable.
Our support services cater to small businesses in different industries, such as retail, e-commerce, banking, travel, and healthcare.
We make sure to keep track of the following for you:
- How long do the agents work
- What tasks do they perform on
- How productive they are
Through our supervision, we guarantee quality-made calls.
Outsourcing operations is a great way to cut costs and focus on your business’s core tasks. But it’s essential to research and find the perfect call center. Once you do, you can take your business to the next level.
Are you a small enterprise walking towards growth? Fill out the form below, and we’ll tell you more about how we can help your business. Big is not big enough unless you’re on top.
TALK TO US!
Contact us today for more information.