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A blog banner by Magellan Solutions titled How Does Outsourcing Improves These 4 B2B Telemarketing KPIs?
How Does Outsourcing Improves These 4 B2B Telemarketing KPIs?
Top Platforms For Ecommerce Outsourcing
Top Platforms For Ecommerce Outsourcing

What Makes The Perfect Inbound Telemarketing

What Makes The Perfect Inbound Telemarketing

What Makes The Perfect Inbound Telemarketing

What makes the perfect inbound service

Customer service is crucial for success in your business. Customers are encouraged to choose you among others when they feel that you prioritize them. Let your clients have open communication channels . Engage customers via phone, email, or other channels. Inbound and outbound customer support improves the quality of a customer’s experience. 

Loads of businesses looking to outsource their call operations.

There are a lot of things to consider before you outsource services. But once all are settled, the advantages you gain would make you think that your decision was the best. Below are the following assets that most outsourcing agencies experience:

  • 24/7 Answering Service
  • Phone Answering Service
  • Virtual Receptionist Service
  • Customer Support Outsourcing
  • Multilingual Call Center Services
  • Outsourced Technical Support
  • Omnichannel Contact Center

Types of communication of Magellan Solutions’ inbound call center process

The experience you give your customers makes up a huge part of your company brand. 

Clients we have worked with have enjoyed a high level of service. They no longer worry about the support coverage gaps that used to occur. 

Customer service is crucial for success in your business. Customers are encouraged to choose you among others when they feel that you prioritize them. Let your clients have open communication channels. Engage customers via:

Email

24 hours is the current industry standard for receiving responses. This allows representatives plenty of time to research any needed issues. They would then have an effective response to the customers’ questions. Emails also end the difficulty in understanding the representative. 

Live chat

If you want a faster and more direct response, live chat is a must. What’s more, at least 33% of customers expect live chats on every website. 

Call center

A method preferred if you have a high volume of customer interaction. Representatives handle calls. This varies from inbound or outbound. 

Social Media

Social media is being used for handling customer service issues and concerns. The customer’s question sometimes is being resolved with a quick response. This makes the character count for each social media a perfect way to relay the message. You can even take an extra approach. Search for your company name to find complaints or queries you can respond to.

The #1 inbound call center in the Philippines

At Magellan Solutions, we prioritize the growth and profitability of our clients through our scalable inbound call handling services. We provide our agents with rigorous training on language, accent, culture, and empathy to deliver outstanding customer interactions. Our goal is to provide fast and reliable customer care solutions to make each call valuable.

Our support services cater to small businesses belonging to different industries such as retail, e-commerce, banking, travel, and healthcare.

We make sure to keep track of the following for you:

  • How long the agents work
  • What tasks they work on
  • How productive they are

Through our supervision, we guarantee quality-made calls.

Outsourcing operations is a great way to cut costs and focus on your business’ core tasks. But it’s important to do your research and find the perfect call center. Once you do, you’ll be able to take your business to the next level. 

Are you a small enterprise walking towards growth? Fill out the form below and we’ll tell you more about how we can help your business. Big is not big enough unless you’re on top.

TALK TO US!

Contact us today for more information.

 

    You can also contact our numbers:


    Toll Free: 1 800 371 6224
    US: +1 650 204 3191

    UK:+44 8082 803 175,
    AU: +61 1800 247 724

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    Magellan Solutions Outsourcing, Inc

    Arrow Divider Footer min

    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA

    94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division)

    Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw

    Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

    8th floor, Centris Cyberpod 5 ETON Loop A, Diliman,

    Quezon City, Metro Manila 1103

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    Industries

    • Outsourcing for 3D Service BPO

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      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Associations



      Magellan Solutions Outsourcing, Inc

      Arrow Divider Footer min

      California – USA (West Coast)

      100 Old Country Road Suite H, Brisbane, CA 94005, United States

      Florida – USA (East Coast)

      1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

      Philippines – APAC

      PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

      Philippines – APAC

      8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

      US: +1 650 204 3191
      UK: +44 8082 803 175
      AU: +61 1800 247 724
      hello@magellan-solutions.com

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Industries

      • Outsourcing for 3D Service BPO
      • Outsourcing for Education BPO
      • Outsourcing for eCommerce BPO
      • Outsourcing for eServices BPO
      • Outsourcing for Healthcare BPO
      • Outsourcing for HR Service BPO
      • Outsourcing for Insurance BPO
      • Outsourcing for Legal Process BPO
      • Outsourcing for Mobile App BPO
      • Outsourcing for Telecom BPO
      • Outsourcing for Travel BPO
      • Outsourcing for Retail BPO
      • Outsourcing for Real Estate BPO

      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Associations




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