Top Platforms For Ecommerce Outsourcing

Top platforms for webshop outsourcing

You have to be design savvy and an expert in programming. These jobs are better left with the experts. After all, this is where customers will make their orders. You want to make sure that their experience is a positive one.

In addition, you need to figure out the best eCommerce platform for your business.

Physical stores and online storefronts

A retailer sells both through a physical and goods online store. With a combination of two selling platforms, consider the following:

• Have the most popular items available online.
• Offer a special line of products or services for a larger customer base.
• Vendor drop shipping.
• Inventory and storage costs.
• Shipping methods.
• Pick-Up or digital products

A storefront still exists for this type of e-commerce, but the vendor does not offer their own shipping services. This is mostly suitable for businesses that offer online products and services. Without shipping options, the vendor should offer complimentary means in place of shipping such as:

• Provide customers with online shopping opportunities without a lot of planning or execution.
• No hassle for shipping or returns.
• Increase customer lifetime value by at least 30% (according to Google).
• Printing and selling of cards or classes online.

Online store

Products are mostly available online and are being shipped. Even with a bigger opportunity to gain large customer amounts, retailers should still be cautious of:

• The need to consider storage costs or third-party fulfillment.
• Competition on product uniqueness and price.

Because of the pandemic, eCommerce seems to be in a pretty good spot. Shoppers that can’t go outside turn instead to online platforms.

Wix 

• Phone support
• Priority service
• Ticket support
• Handling of the site’s interface and SEO

Squarespace

• Site optimization
• Marketing campaign
• Emails

Magento

• IT developers
• Accounting
• Content management 
• Customer support
• Marketing
• Payments
• Security
• Reporting

WooCommerce

• Payment transactions
• Shipping
• Marketing
• Accounting

Shopify

• Chat support
• Order tracking
• Sending of invoice

Defining eCommerce Outsourcing

In the early stages of an e-commerce business, it may be feasible to handle everything on your own. As your company grows, however, the amount of work you must do will increase as well. Soon enough, you will find yourself unable to do anything more than keep the business afloat, rather than expanding it.

Outsourcing provides you with a helping hand (or several helping hands!) to help you grow your business. The term “outsourcing” refers to the process of hiring an external service provider to perform a specific business function for you. In order to complete this process successfully, you must select a dependable service provider who is capable of meeting the needs of your company. When outsourcing for the first time, make certain that you have a thorough understanding of business process outsourcing.

eCommerce outsourcing is a subset of business process outsourcing that focuses on solutions for e-commerce businesses. The services provided by ecommerce outsourcing service providers are diverse and include a wide range of services for online retailers as well as any other business that sells goods and services over the Internet. While these services include tasks that can be outsourced by any type of business, there are also services that are only available to certain types of businesses.

The Most Frequently Outsourced eCommerce Roles

The task of successfully running an eCommerce business is not an easy one. It is necessary to deal with a variety of perspectives and segments, such as the products you sell and the quality of those products; excellent service; marketing strategies; brand development; and coverage, among other things. Attempting to plan and execute every duty in-house is frequently impossible. eCommerce businesses frequently seek assistance from third-party outsourcing companies.

When you outsource your eCommerce operations, you are collaborating with established third-party service providers. It is advantageous for a variety of reasons. Outsourcing is becoming increasingly popular among eCommerce businesses, who see it as one of the most efficient ways to achieve their objectives. The following are five roles that you should outsource with eCommerce in order to achieve the best results and promote your company.

Outsourcing of Sales

Sales representatives who are pleasant, knowledgeable, and persuasive can help you advance your eCommerce business. Consumers’ needs and demands are constantly evolving, and their perception of your brand and services is what determines your long-term viability.

When it comes to business practices, sales outsourcing is frequently the most effective and produces the most favorable results. Customer service is influenced by sales teams, and their expertise contributes to its improvement.

Outsourcing of Order Processing Services

Order processing is a critical component of the eCommerce sales process, as it is responsible for responding to customer requests and processing orders. It has an immediate impact on the customer’s experience and satisfaction.

To summarize, it translates into increased profits and success for you. Sales outsourcing is a tried-and-true method for streamlining order processing and increasing the lifetime value of your customers.

Social media and Marketing

Creating and implementing eCommerce marketing strategies is critical to the success of your company. Businesses frequently enlist the assistance of external teams to carry out these functions on their behalf. More effective results will be obtained by outsourcing to companies or groups with specific expertise in different areas, such as content marketing, email marketing, or social media activities. Each business is unique, and as a result, each requires a unique set of approaches and tactics to be successful. It is possible that outsourcing marketing roles to qualified and experienced agencies is the best option.

Communication, advancement, and growth of your brand are all accomplished through the use of digital marketing tools and various online channels. In the absence of it, running an eCommerce business successfully is nearly impossible to manage.

You can hire a skilled freelancer or work with an appropriate outsourcing company to handle the following tasks:

• Copy Writing
• Content Writing
• Search Engine Optimization
• Social Media Marketing
• Search Engine Marketing

Customer Service and Call Center Services

Excellent customer service is a differentiator in today’s competitive environment. It generates positive reviews and testimonials, which increases your brand recognition and allows you to grow your customer base further. Providing high-quality products puts your eCommerce business half way to achieving its goals of growth and profitability. The rest is taken care of by the customer support team.

Customers who are dissatisfied with your products or services express their dissatisfaction in public forums, which can be costly to you in the long run. In order to reduce the number of irate customers and negative comments, customer support outsourcing has been shown to be effective. Numerous benefits accrue from entrusting your customer satisfaction to a reputable and qualified call center company.

People rely on product and service reviews and read them to determine how satisfied they were with a product or service. According to studies, nearly half of customers would stop doing business with a company if they had a bad experience with them. Outsourcing customer service reduces these risks while simultaneously increasing customer loyalty.

One of the most important reasons to find a suitable third-party team to take good care of your customers’ needs is to save time. Customers typically contact us with questions about products, to resolve ordering issues, return, or exchange merchandise. An in-house customer support team may be able to resolve these issues if they have the necessary knowledge and skills.

However, prompt reactions and responses are the most important consideration, which is why customer support outsourcing is the most effective method of expanding and maintaining your customer base.

Accounting

Despite the fact that accounting and bookkeeping are not directly related to profits, they are critical for business operations.

In terms of cost-effectiveness, outsourcing accounting services stands out as one of the most significant advantages. It enables eCommerce businesses to save a significant amount of money by reducing recruitment and hiring costs, office expenses, training fees, and other financial struggles associated with building an in-house team of professionals.

Furthermore, outsourcing is typically a more efficient solution in terms of time management. Hiring third-party teams and external organizations to take care of accounting and bookkeeping allows you to concentrate on other areas and increase productivity in other important domains by delegating these responsibilities. A well-organized outsourcing company will take proper care of the supporting roles that are necessary to ensure the smooth operation of your eCommerce business.

Outsource ecommerce customer service with Magellan Solutions

Once you’ve decided on your desired platform, the next step is to find your developers. They should be adept with the platform you’ve chosen. Are you a responsible business owner? Then you should review their portfolio and ask for references.

Have you decided to outsource eCommerce development? Be sure to hire a competent team of designers and developers who can easily tweak your site.

Magellan Solutions offer the following for your websites:

• Images and Artwork
• Marketing Support
• Copy and Content Creation
• Customer Support
• Administrative Tasks
• Shipping & Fulfilment
• Financial Duties

How SMEs evolved into e commerce bpo

Cementing their brand as an enterprise for SMEs has been difficult. Unlike bigger industries, they do not have enough manpower to secure a stable spot. Thus the business is thriving as securing responsibilities to customers is not done without being stable.

The internet provides a great opportunity for small firms and their activities in the market.

Technology has brought opportunities for services and products to reach globally. Internet evolution has allowed businesses to use electronic transactions. This change brought out e-commerce.

With the coming of the internet, people have chosen faster routes against traditional ones. Ecommerce outsourcing services has now become a universal bridge for retailers and consumers. It has been offering fast transactions and easier data collection, thus making business deals easier and processed faster.

Here at Magellan Solutions, our agents provide you with the best experience of eCommerce customer service outsourcing. They create a team of competent designers and developers who can easily tweak your site. As a result, we assure you that we provide the best feedback from customer experiences with you.

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