Toll Free: 1 800 371 6224 | US: +1 650 204 3191 | UK: +44 8082 803 175 | AU: +61 1800 247 724 | Philippine Local No: 63-2-83966000

Toll Free: 1 800 371 6224 | US: +1 650 204 3191 | UK: +44 8082 803 175 | AU: +61 1800 247 724 | Philippine Local No: 63-2-83966000

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Home | Blog | Why 24/7 Answering Services Benefit SMEs and More

Why 24/7 Answering Services Benefit SMEs and More

By Yelyna

Updated on June 10, 2024

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Why 24/7 Answering Services Benefit SMEs and More

Customers are the heart of every business. Customer service is about providing customers with the best assistance in everything they need, from information to conflict resolution. While it’s a common practice to keep the lines open for your customers during operating hours, issues and concerns can come at any time, so it’s important to keep communication lines open even after hours.

24/7 answering services are customer service support beyond usual operating hours. Usually spanning from late afternoon to the wee hours, after-hours customer services cater to concerns placed after the company’s normal business hours, created to cover more ground and assure customers of prime assistance and help address problems on a whim. A reliable 24/7 answering service can help your business in many different ways. Boost your customer service by being there for them any time, any day.


A 24/7 Answering Service Prioritizes Your Customers

Businesses of all sizes and industries know how important it is to keep customers happy. This can be achieved by going the extra mile and being accessible 24/7. If a potential or existing customer reaches out and you are unavailable, it could cause lower customer satisfaction or, worse, a lost customer. A 24/7 telephone answering service is a valuable resource that can make a difference to your business and your customer loyalty.


How Can Your Business Benefit From A 24/7 Live Answering Service?

Live answering services are a must-have for businesses because they are a good measure to ensure you never miss any important call or concern, allowing you to spend your valuable time on other pressing matters.


Magellan Solutions, a top BPO provider in the Philippines, lists 5 main reasons why 24/7 telephone answering services make your business more productive:

1. It means problems get solved immediately.

Depending on the service, it’s possible that your customers can’t afford to wait until the morning for a problem to be fixed.

If you’ve got a customer service team available at all hours of the day, you can offer a better and faster solution than any other competitor.


2. You won’t lose business

The flip side of this is that if you work in certain industries that operate on urgency, you will lose customers to competing businesses that have a 24/7 service to address customer concerns anytime.

Also, in most markets, the 24/7 availability of customer service is a vital selling point.


3. You’ll have happier customers

There’s no way around this point. If you can help your customers immediately rather than ‘in a few hours,’ they’re more likely to feel inclined to stay loyal and patronize your business.

Customer satisfaction is always the biggest factor in profitability, especially for SMEs. As a result, the earlier you can solve any problem they might have, the better.

Our 24/7 support line will offer a substantial positive ROI simply because customers are likelier to stay with a business that assists them immediately.


4. It demonstrates a positive commitment to your customers

A business that invests in a 24/7 customer service line demonstrates that it truly wants to look after its customers. It gives an impression that they’re committed to providing them with every form of assistance as soon as possible. This commitment will earn your company a positive reputation within your market, especially if you’re an early adopter of the service.


5. It gives you geographic flexibility

In a world where it pays to serve as many countries as possible, a 24/7 customer service network can be invaluable.

A customer on the other side of the world is more likely to work with your company if they know they can call you for assistance on their schedule rather than yours.


Outsource 24/7 Answering Services from the Best in the Market

In a global business, the standard 9 to 5 workday is no longer considered as usual working hours. With the never-ending accessibility of services and products, purchasers are present 24/7.

Make sure your business keeps up with the times. Expand your customer services and go the extra mile by outsourcing a reliable, cost-effective 24/7 answering service to ensure your customers are cared for at any time.

Happy customers do good business. Get your prime-quality 24/6 answering services from Magellan Solutions, an ISO-certified 24/7 service provider especially made for your SME. As one of the top BPO providers in the Philippines, we assure you that we will provide the best quality of services for your business and your customers.


Get the best for your business. Ask us about our answering services today. Use the form below to contact us!


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      Why 24/7 Answering Services Benefit SMEs and More


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