Why 24/7 Answering Services Benefit SMEs and MoreWhy 24/7 Answering Services Benefit SMEs and MoreWhy 24/7 Answering Services Benefit SMEs and MoreWhy 24/7 Answering Services Benefit SMEs and More
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About Us
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
  • #1 SME Call Center Services and BPO Outsourcing Provider in the Philippines
    • Board of Directors
    • Company Overview
    • 24/7 Reservations Call Center
    • Accounting and Finance Operations
    • Applied Engineering
    • Computer Aided Drafting Service (CAD)
  • About Us
    • Application Sent
    • Blog
    • BPO Solutions
    • Accounts Payable Processing
✕
Blog banner for Omnichannel Contact Center A Nuanced Approach To Modern Consumers
Omnichannel Contact Centers: A Refreshing Approach To Modern Consumers
blog banner for What Kind Of Customer Support Outsourcing Should You Have?
What Kind Of Customer Support Outsourcing Should You Have?

Why 24/7 Answering Services Benefit SMEs and More

blog banner for Why Being Able To Offer 24 7 Answering Service Will Benefit SMEs

blog banner for Why Being Able To Offer 24 7 Answering Service Will Benefit SMEs

Why 24/7 Answering Services Benefit SMEs and More

Customers are the heart of every business.

That being said, customer service is all about providing customers with the best assistance in everything they need, from information to conflict resolution. 

While it’s a common practice to keep the lines open for your customers during operating hours, issues and concerns can come in any time of the day, so it’s important to keep communication lines open even in the afterhours. 

24/7 answering services are basically customer service support beyond usual operating hours. 

Usually spanning from late afternoon to the wee hours, after hours customer services cater to concerns that are placed after the company’s usual business hours, created to cover more ground and assure customers of prime assistance and help in addressing concerns on a whim. 

There are many different ways a reliable 24/7 answering service can help your business. Boost your customer service by being there for them any time, any day.

A 24/7 Answering Service Prioritizes your Customers

Businesses of all sizes and industries know how important it is to keep customers happy. This can be achieved by taking the extra mile and being accessible 24/7. 

If a potential or existing customer reaches out and you are unavailable, it could cause lower customer satisfaction, or worse, a lost customer. 

Having a 24/7 telephone answering service is a valuable resource that can make a world of difference to your business, as well as your customer loyalty. 

How Can Your Business Benefit From A 24/7 Live Answering Service?

Live answering services are a must-have for businesses because it’s a good measure to make sure you never miss any important call or concern, which, in turn, allows you to spend your valuable time on other pressing matters. 

Magellan Solutions, a top BPO provider in the Philippines, lists 5 main reasons why 24/7 telephone answering services makes your business more productive: 

1. It means problems get solved immediately.

Depending on the service, it’s possible that your customers simply can’t afford to wait until the morning for a problem to be fixed. 

If you’ve got a customer service team available at all hours of the day, you’ll be able to offer a better and faster solution than any other competitor.

2. You won’t lose business

The flip side of this is, of course, that if you work in certain industries that operate on urgency, you will lose customers to competing businesses that have a 24/7 service to address customer concerns anytime. 

Also, in most markets, the 24/7 availability of customer service is a vital selling point.

3. You’ll have happier customers

There’s no way around this point. If you’re able to help your customers immediately rather than ‘in a few hours’, they’re more likely to feel well inclined to stay loyal and remain patronizing your business. 

Customer satisfaction is always the biggest factor in profitability, especially for SMEs. As a result, the earlier you can provide a solution to any problem they might have, the better. 

Our 24/7 support line will offer a substantial positive ROI, simply because it means customers are more likely to stay with a business that assists them immediately.

4. It demonstrates a positive commitment to your customers

A business that invests in a 24/7 customer service line is demonstrating that they truly want to look after their customers. It gives an impression that they’re committed to providing them with every form of assistance as soon as they can. 

This show of commitment will earn your company a positive reputation within your market, especially if you’re an early adopter of the service.

5. It gives you geographic flexibility

In a world where it pays to be able to serve as many countries as possible, a 24/7 customer service network can be invaluable. 

A customer on the other side of the world is simply more likely to work with your company if they know they can call you for assistance on their schedule, rather than yours.

Outsource 24/7 Answering Services from the Best in the Market

In a global business, the standard 9 to 5 workday is no longer considered as usual working hours. With the never-ending accessibility of services and products, purchasers are present 24/7.

Make sure your business keeps up with the times. Expand your customer services and go the extra mile by outsourcing a reliable, cost-effective 24/7 answering service to make sure your customers are cared for at any time of the day. 

Happy customers make a good business. Get your prime quality 24/6 answering services from Magellan Solutions, an ISO-certified 24/7 answering services provider especially made for your SME. One of the top BPO providers in the Philippines, we assure the best quality of services for your business and your customers. 

Get the best for your business. Ask us about our answering services today. Drop us a line in the form below! 

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on Skype (Opens in new window)
  • Click to share on WhatsApp (Opens in new window)
Yelyna
Yelyna

Related posts

US Opting For Patient Care Services Telemarketing
June 20, 2022

Best Customer Service Tools for Your Shopify Store


Read more - Best Customer Service Tools for Your Shopify Store
A blog banner by Magellan Solutions titled Virtual Receptionist Service: Common Questions in Business Owners' Mind When Outsourcing
June 9, 2022

Common Questions About Virtual Receptionist in Business Owners’ Mind When Outsourcing


Read more - Common Questions About Virtual Receptionist in Business Owners’ Mind When Outsourcing
June 8, 2022

Why Outsource to a Multilingual Call Center in the Philippines


Read more - Why Outsource to a Multilingual Call Center in the Philippines
Inbound Customer Service Yields Customer Engagement Solutions banner
March 23, 2022

Inbound Customer Service Yields Customer Engagement Solutions


Read more - Inbound Customer Service Yields Customer Engagement Solutions
A blog banner by Magellan Solutions titled Customer Service Outsourcing: Is It Important For SMEs?
March 16, 2022

Customer Service Outsourcing For SMEs: Is It Important?


Read more - Customer Service Outsourcing For SMEs: Is It Important?
healthcare call center services
March 3, 2022

6 Reasons to Consider Healthcare Application Outsourcing Services


Read more - 6 Reasons to Consider Healthcare Application Outsourcing Services

Magellan Solutions Outsourcing, Inc

California – USA (West Coast)
100 Old Country Road Suite H, Brisbane, CA 94005, United States

Florida – USA (East Coast)
1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

Philippines – APAC
PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City,
Metro Manila 1552

Philippines – APAC
8th flr, Centris Cyberpod 5
ETON Loop A, Diliman,
Quezon City,
Metro Manila 1103

 

US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
hello@magellan-solutions.com

INDUSTRIES


Outsourcing for Legal Process BPO

Outsourcing for HR Services BPO

Outsourcing for eCommerce BPO

Outsourcing for Real Estate BPO

Outsourcing for 3D Service BPO

Outsourcing for Mobile App BPO

Outsourcing for Healthcare BPO

Outsourcing for eServices BPO

Outsourcing for Education BPO

Outsourcing for Insurance BPO

Outsourcing for Telecom BPO

Outsourcing for Retail BPO

Outsourcing for Travel BPO

CALL CENTER OUTSOURCING & BPO SERVICES


24 7 Answering Service

Omnichannel Contact Center

Customer Support Outsourcing

Multilingual Call Center Services

Lead Generation Services

Cold Calling Services

Interactive Voice Response System

Staff Leasing

Back Office Services

Community Moderation Services

Virtual Assistant Services

QUICK LINKS

About Us
Sample Call Recordings
News & Blog
Resources
Our BPO & Call Center Facilities
Message from the CEO
Privacy Policy

ASSOCIATIONS

Black and white Supplier Clearinghouse CPUC Certification Logo
black and white philcall logo
black and white Philippine Australia Business Council logo
Black and white IBPAPlogo
Black and white CCAP logo

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
.
SettingsI ACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
CookieDurationDescription
_ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
_gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
_gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
CookieDurationDescription
test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT
Powered by CookieYes Logo