Why 24/7 Answering Services Benefit SMEs and More

Customers are the heart of every business.

That being said, customer service is all about providing customers with the best assistance in everything they need, from information to conflict resolution. 

While it’s a common practice to keep the lines open for your customers during operating hours, issues and concerns can come in any time of the day, so it’s important to keep communication lines open even in the afterhours. 

24/7 answering services are basically customer service support beyond usual operating hours. 

Usually spanning from late afternoon to the wee hours, after hours customer services cater to concerns that are placed after the company’s usual business hours, created to cover more ground and assure customers of prime assistance and help in addressing concerns on a whim. 

There are many different ways a reliable 24/7 answering service can help your business. Boost your customer service by being there for them any time, any day.

A 24/7 Answering Service Prioritizes your Customers

Businesses of all sizes and industries know how important it is to keep customers happy. This can be achieved by taking the extra mile and being accessible 24/7. 

If a potential or existing customer reaches out and you are unavailable, it could cause lower customer satisfaction, or worse, a lost customer. 

Having a 24/7 telephone answering service is a valuable resource that can make a world of difference to your business, as well as your customer loyalty. 

How Can Your Business Benefit From A 24/7 Live Answering Service?

Live answering services are a must-have for businesses because it’s a good measure to make sure you never miss any important call or concern, which, in turn, allows you to spend your valuable time on other pressing matters. 

Magellan Solutions, a top BPO provider in the Philippines, lists 5 main reasons why 24/7 telephone answering services makes your business more productive: 

1. It means problems get solved immediately.

Depending on the service, it’s possible that your customers simply can’t afford to wait until the morning for a problem to be fixed. 

If you’ve got a customer service team available at all hours of the day, you’ll be able to offer a better and faster solution than any other competitor.

2. You won’t lose business

The flip side of this is, of course, that if you work in certain industries that operate on urgency, you will lose customers to competing businesses that have a 24/7 service to address customer concerns anytime. 

Also, in most markets, the 24/7 availability of customer service is a vital selling point.

3. You’ll have happier customers

There’s no way around this point. If you’re able to help your customers immediately rather than ‘in a few hours’, they’re more likely to feel well inclined to stay loyal and remain patronizing your business. 

Customer satisfaction is always the biggest factor in profitability, especially for SMEs. As a result, the earlier you can provide a solution to any problem they might have, the better. 

Our 24/7 support line will offer a substantial positive ROI, simply because it means customers are more likely to stay with a business that assists them immediately.

4. It demonstrates a positive commitment to your customers

A business that invests in a 24/7 customer service line is demonstrating that they truly want to look after their customers. It gives an impression that they’re committed to providing them with every form of assistance as soon as they can. 

This show of commitment will earn your company a positive reputation within your market, especially if you’re an early adopter of the service.

5. It gives you geographic flexibility

In a world where it pays to be able to serve as many countries as possible, a 24/7 customer service network can be invaluable. 

A customer on the other side of the world is simply more likely to work with your company if they know they can call you for assistance on their schedule, rather than yours.

Outsource 24/7 Answering Services from the Best in the Market

In a global business, the standard 9 to 5 workday is no longer considered as usual working hours. With the never-ending accessibility of services and products, purchasers are present 24/7.

Make sure your business keeps up with the times. Expand your customer services and go the extra mile by outsourcing a reliable, cost-effective 24/7 answering service to make sure your customers are cared for at any time of the day. 

Happy customers make a good business. Get your prime quality 24/6 answering services from Magellan Solutions, an ISO-certified 24/7 answering services provider especially made for your SME. One of the top BPO providers in the Philippines, we assure the best quality of services for your business and your customers. 

Get the best for your business. Ask us about our answering services today. Drop us a line in the form below!