Why APAC Restaurants Rely on Multi-Seat Inbound Order-Taking Call Center Services

Food has always been integral to people’s lives. People find ways to feed themselves with nutritious food to stay healthy and strong. The good thing is that there are so many restaurants that people can choose from whenever they want delicious food. Restaurants also create jobs and help sustain the economy. In the Asia-Pacific (APAC) region, many fine-dining and fast-food restaurants have consistently performed well. However, many APAC restaurants struggle to manage high order volumes, resulting in lost profits. Fortunately, APAC restaurants can now rely on outsourced order-taking support from call centers. Thus, APAC restaurants must leverage inbound order-taking call center services, specifically from the Philippines, to maximize profitability.

How Inbound Order-Taking Call Center Services Improve APAC Restaurants

• 24/7 Support: APAC restaurants no longer have to worry about satisfying late-night customer cravings. Inbound order-taking call center services can provide 24/7 support across multiple time zones to better serve customers. Thus, APAC restaurants can rest assured they won’t have to worry about missed customer orders.
• More Sales: Because orders are consistently captured during peak hours, after office hours, and on holidays, APAC restaurants can expect higher sales. APAC restaurants will appreciate inbound order-taking call center services because more sales drive sustained success. 
• Improved Customer Experience: Once APAC restaurants rely on order-taking call center services, their customers can expect prompt, professional responses. Thus, APAC restaurants will continue to retain loyal customers over the long term due to their excellent customer service. 
• Efficiency Boost: APAC restaurants will have more time to focus on food quality and customer service, as they won’t have to take orders. Order-taking call center services will help APAC restaurants improve efficiency, leading to better performance. 

Why Choose Magellan Solutions for Inbound Order-Taking Call Center Services?

• Expertise: Our agents have extensive knowledge, skills, and experience in order-taking call center services. Our agents consistently train to enhance their competence further. Thus, APAC restaurants can confidently hire us as their outsourcing partner because of our expertise. 
• Cost Reduction: There is no need for APAC restaurants to increase spending on hiring and training agents to take orders. Instead, APAC restaurants can just hire us and let our order-taking call center services take over. APAC restaurants will appreciate the cost savings they can allocate wisely in the future. 
• Professionalism: We are always proud of our agents, who consistently deliver professional order-taking call center services. Our agents will always do everything they can to handle customer orders and concerns effectively. Thus, APAC restaurants can rest assured that only the best agents will handle their customers’ orders.    
• Collaborative Approach: We understand that APAC restaurants may have needs and preferences regarding order-taking call center services. We are ready to collaborate with APAC restaurants to set expectations. We are confident we can meet APAC restaurants’ expectations through collaboration. 

The Bottom Line

Inbound order-taking call center services for APAC restaurants are legitimate. APAC restaurants can do themselves a big favor by pursuing outsourcing to experience its benefits. However, APAC restaurants should choose the right outsourcing partner to get the best results. Ideally, APAC restaurants should choose a proven and experienced outsourcing partner. 

Interested in Inbound Order-Taking Call Center Services?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) and large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh approaches to strategy and operational performance by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our order-taking call center services. You can also contact us now and receive a complimentary 60-minute consultation.