Why Being Able To Offer 24 7 Answering Service Will Benefit SMEs

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A 24 7 answering service prioritizes your customers

Businesses of all sizes and industries know how important it is to keep customers happy. This can be achieved by taking the main step of being accessible 24/7. 

If a potential or existing customer reaches out and you are unavailable, it could cause you to lose a client, and therefore affect your bottom line.

But having a 24 7 telephone answering service will become a valuable resource and can make a world of difference to businesses.

 

How Can Your Business Benefit From A 24 7 Live Answering Service?

Live answering services are a must-have for businesses because they make sure you never miss an important call and allow you to spend your valuable time on other pressing matters. 

Magellan Solutions list 5 main reasons your business will be more productive with our 24 7 telephone answering service:

1. It means problems get solved immediately.

Depending on the service, it’s possible that your customers simply can’t afford to wait until the morning for a problem to be fixed. 

If you’ve got a customer service team available at all hours of the day, you’ll be able to offer a better and faster solution than your competition.

2. You won’t lose business

The flip side of this is, of course, that if you work in certain industries you will lose customers to competing businesses that have a 24/7 service. 

In most markets, 24/7 availability of customer service is a vital selling point.

3. You’ll have happier customers

There’s no way around this point. If you’re able to help your customers immediately rather than ‘in a few hours’, they’re more likely to feel well inclined towards your company.

Customer satisfaction is always the biggest factor in profitability, especially for SMEs. 

As a result, the earlier you can provide a solution to any problem they might have, the better. Our 24/7 support line will offer a substantial positive ROI, simply because it means customers are more likely to stay with your business that helps them immediately.

4. It demonstrates a positive commitment to your customers

A business that invests in a 24/7 customer service line is demonstrating that they want to truly look after their customers. That they’re committed to helping them as soon as they can. 

This show of commitment will earn your company a positive reputation within your market, especially if you’re an early adopter of the service.

5. It gives you geographic flexibility

In a world where it pays to be able to serve as many countries as possible, a 24/7 customer service network can be invaluable. 

A customer on the other side of the world is simply more likely to work with your company if they know they can call you for assistance on their schedule, rather than yours.

 

Where to outsource 24 7 business answering service

In the global business, the standard 9 to 5 workday is no longer considered as usual working hours. With the never-ending accessibility of services and products, purchasers are present 24/7.

We know you don’t want frustrated customers going elsewhere. Start assigning your 24 7 answering service with Magellan Solutions.

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