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Toll Free: 1 800 371 6224 | US: +1 650 204 3191 | UK: +44 8082 803 175 | AU: +61 1800 247 724 | Philippine Local No: 63-2-83966000

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Home | Blog | Why Global Brands Outsource Back Office Work to the Philippines

Why Global Brands Outsource Back Office Work to the Philippines

By Arthur Dustin Demain

Updated on July 14, 2025

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Most global brands want to make their operations more efficient to reduce unnecessary costs. One of the ways that most global brands do this is to pursue back-office outsourcing. When it comes to back office outsourcing, international brands can choose the Philippines as their main option. The Philippines continues to provide the best environment for back office outsourcing in 2025. Thus, it is not surprising anymore that there are still plenty of companies in the Philippines that offer back office outsourcing services. It is a wise move for global brands to outsource their back office to the Philippines to achieve the best results possible consistently.  

Why Global Brands Outsource Back Office Work to the Philippines

  • Cost-efficiency: Global brands know that they can afford the labor costs in the Philippines, unlike in other countries. It is a big deal for global brands to pursue back office outsourcing in a country like the Philippines, where the labor cost is low. International brands can reduce their operational costs significantly if they outsource their back office operations to the Philippines. Aside from this, global brands also experience a significant reduction in their overhead costs once they outsource their back office operations to the Philippines. There are already plenty of BPO companies in the Philippines that offer remote work to their clients. Thus, there is no need anymore for global brands to rent office space or buy equipment, which provides overhead cost savings for them. 
  • Flexible Contracts: Another thing that global brands like about outsourcing their back office operations to the Philippines is having flexible contracts. Thus, this means that international brands can easily negotiate with BPO companies in the Philippines regarding the back-office outsourcing services that they need. Global brands find it easy to transact with BPO companies in the Philippines, which enables quick contract agreements. 
  • English Proficiency: Global brands have tremendous confidence in outsourcing their back office operations to the Philippines because of the impressive level of English proficiency in this country. Most Filipinos are fluent English speakers. Thus, Filipinos working in BPO companies are effective communicators whom global brands can consistently depend on. International brands have nothing to worry about when it comes to communication. 
  • Effective Service: When it comes to business process outsourcing, the Philippines has an excellent reputation because of its culture. The Philippine culture promotes empathy and patience. Filipinos working in BPO companies will always find ways to help their customers no matter what. Filipinos are always patient with their clients, and they will also show that they genuinely care. Thus, global brands are often happy and excited to outsource their back office operations to the Philippines. The culture of this country is just very impressive.      

Why Choose Magellan Solutions for Back Office Outsourcing?

  • 24/7 Operations: We offer 24/7 operations to global brands looking to outsource their back office operations. It is not a problem for us if we have to provide back office support services after office hours or during holidays and weekends. We always find ways to deliver according to expectations. Thus, global brands have nothing to worry about when it comes to getting the best back office support possible.  
  • Competent Workforce: At Magellan Solutions, we make sure to hire nothing but the best in back office outsourcing. Doing this gives us tremendous confidence that we can consistently achieve our goals and make our global clients happy. Our competent workers have the necessary knowledge, skills, and experience to provide adequate back office support consistently. We also offer regular training to our workers. We do this to make sure that they can keep on improving their knowledge and skills in back office support.     
  • Culture of Excellence: We never let our clients down. We continue to serve our clients to the best of our ability. We are proud of our legacy of excellence. We are grateful to our clients who have continued to trust us over the years. We promise to our clients that they will get the best back office outsourcing support that they deserve if they choose us. We already have 20 years of solid experience in business process outsourcing. Thus, this is a testament to our culture of excellence that stands the test of time. 

The Bottom Line

Some of the top reasons to outsource the back office to the Philippines include cost-efficiency and the English proficiency of the Filipinos. Thus, it is not surprising anymore if global brands will continue to outsource their back office operations to the Philippines soon. Global brands know that it is a wise strategy to choose the Philippines as their back office outsourcing partner. The credibility of the Philippines in back office outsourcing is very impressive.  

Interested in Back Office Outsourcing?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience in providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) as well as large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our back office outsourcing services. You can also contact us now and receive a complimentary 60-minute consultation.

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