Toll Free: 1 800 371 6224 | US: +1 650 204 3191 | UK: +44 8082 803 175 | AU: +61 1800 247 724 | Philippine Local No: 63-2-83966000

Toll Free: 1 800 371 6224 | US: +1 650 204 3191 | UK: +44 8082 803 175 | AU: +61 1800 247 724 | Philippine Local No: 63-2-83966000

A blog banner by Magellan Solutions titled Why Hire From Happy Customer Service Outsourcing Companies?
Why Hire From Happy Customer Service Outsourcing Companies?
2021 Philippines Call Center Costs (Risks & Benefits)
Updated Call Center Cost For 2021

Home | Blog | Why Invest in After Hours Call Service?

Why Invest in After Hours Call Service?

By Yelyna

Updated on June 11, 2024

Looking for an accurate quote for your outsourcing needs?

Schedule a FREE call with our outsourcing expert now and get a precise quotation that meets your requirements. Don't wait - get started today!

Why invest in on-call after-hours answering services?

Magellan Solutions’ after-hours call answering service can help you fill the gaps in your client support schedule.

Today’s customers expect better. Even if your customers live in your time zone, the internet has created an expectation of 24-hour availability. With our after-hours telephone answering services for your office, that’s precisely what they’ll get. When your staff goes home, we clock in. We will continue delivering excellent customer service until your team is ready to take over again. We act as an extension of your front office team. We handle your after-hours call-handling service just the way your team would.


During the account setup, you decide on everything regarding the answering of your calls. Just forward your phones to us manually or set up auto-forwarding to transfer calls to us at closing time. Our friendly, professional after-hours call center agents will do the rest. Moreover, we elevate customer care. We provide exceptional after-hours reception service overnight, on weekends, and on holidays. Any time your business is closed, we’re open. This is so that customers are not transferred to a cold voicemail dead end.


When calls are not answered, your customers will rarely leave a voicemail. They’ll move down the search results to your competition. With an after-hours telephone answering service, we cover you even outside your usual working time frame. Who needs to invest in an after-hours reception service?

Delivering the same level of customer support outside of business hours can be a challenge. Here at Magellan Solutions, our agents are trained to serve and answer any inquiry. Here are some of the appointment settings we’ve handled with our after-hours reception service:

How much can businesses save with after-hours reception service?


Listed are the industries/businesses and the general cost they have on regular working hours:

Call Generation
Business/ Niche Office Hours Calls After Hours Calls Opportunity Cost Per Call
Insurance 50 50 $3,000 – $5,000
Real estate $50,000
Healthcare $20,000 – $30,000
Legal $100 – $1000
Lead generations $16,000
Hospitality $30,000
Mobile services $90,000
Travel / Transportation $20,000
eCommerce $5,000
Education $30,000


The next figure shows the cost made with and without the help of an after-hours call center:

Potential Business
Business/ Niche Without After-Hours Service With After Hours Service
Insurance $150,000 – $250,000 $300,000 – $500,000
Real estate $250, 000 $500,000
Healthcare $100,000 – $150,000 $200,000 – $300,000
Legal $500 – $5000 $1000 – $10,000
Lead generations $80,000 $160,000
Hospitality $150,000 $300,000
Mobile services $450,000 $1,800,000
Travel / Transportation $100,000 $200,000
eCommerce $25,000 $50,000
Education $150,000 $300, 000


Lastly, we show how much the business would have an increase in profit by having their after-hours outsourced with a $30,000 service cost:

Business/ Niche Net Potential Business with After-Hours Service Return On Investment
Insurance $270,000 – $470,000 ~55% – increase in potential profits
Real estate $470, 000 53% increase
Healthcare $170,000 – $270, 000 55% increase
Legal $7,000 71% increase
Lead generations $130,000 81% increase
Hospitality $270,000 18% increase in potential profits
Mobile services $1,770,000 26% increase
Travel / Transportation $170,000 27% increase
eCommerce $20,000 71% increase
Education $270,000 18% increase in potential profits

After analyzing the estimated figures of different industries, it is clearly seen that there is always an increase in after-hours phone services. Building partnerships and selling does not end after the regular 8-hour shift.

An effective business extends its hospitality even when the last employee clocks out. Only then can you thoroughly enjoy the increase shown above


3 Signs That Your Business Will Benefit From Outsourcing After-Hours Telephone Answering Services


#1 You care about the customer experience

According to American Express’s Customer Service Barometer, many customers share a perception that businesses have been placing less and less value on customer service over the past several years. With over a third of the consumer population feeling like businesses don’t put emphasis on their experience, now is the perfect time for you to invest in providing a better caller experience so your business can stand out from complacent competitors. Providing after-hours customer care communicates that your business values each call, regardless of when the phone rings.


#2 You see, there is a gap between your business hours and when customers want to engage with you.

Every week, you probably notice that your business has voice messages left by customers who reach out after hours. While you understandably wouldn’t want to forward calls to your cell and be interrupted at all hours of the night, you still would like to provide each caller with quality customer service even after you and your staff have left the office for the night. Research done by Salesforce shows that 85% of customers are dissatisfied with their phone experience, or lack thereof, with businesses. By simply offering after-hours phone answering support, you instantly improve the odds of providing positive caller experiences by ensuring each caller is immediately connected with a live, helpful representative.


#3 You know you could use the extra help

No matter how well you and your team manage phones during office hours, having that safety net of a team you can trust to manage the night shift can go a long way to making sure no customer falls through the cracks and is left unsupported. How much revenue would your business recover if you were able to close even 10% more sales because of after-hours call center services? Hiring an answering service to cover your calls while you are out of the office is one simple and affordable action you can take that will make a big difference in how your organization is run and how your customers perceive your services.


Start assigning your after-hour phone service with Magellan Solutions. We offer round-the-clock services for all industries, like IT, law, finance, sales, and marketing.

Fill out the form below for a quotation.


Talk to us!

Contact us today for more information.

    You can also contact our numbers:

    Want to know more?

    Explore our services further by filling out the form below, and we'll reach out to you soon!

      Give us a call!


      1 800 371 6224

      United States: 

      +1 650 204 3191

      United Kingdom:

      +44 8082 803 175


      +61 1800 247 724



      Get free custom quote

      Unlock Outsourcing Potential


      Why Invest in After Hours Call Service?


      Related Articles