There are more than forty BPO companies that have already built a name in the field. Entry to these is well-sought by a lot of people looking for jobs.
According to the State of Global Customer Service Report by Microsoft, 61% of consumers have stopped transacting with a business after experiencing poor customer service.
Your business might not have the capacity to handle all inbound and outbound calls. As a result, you may want to consider outsourcing.
This list can help you get to know each BPO company profile and background. It will also guide you on how to decide and sort out your company preference.
As a call center support provider, we are an extension of your business. We help in creating a promising and better brand image for you with our top-notch services.
Our 24/7 call center support services allow businesses to connect with clients at any time. No weekend or holiday is going to be empty for your business.
This further creates a good impression with the availability to customers.
We have a team of trained call center support. They result in a high level of customer satisfaction.
We are able to cater to clients around the globe through our multilingual support team. As a result, this makes your customer base wider.
We created a special feature that helps businesses get value-for-money services.
Among the industries in the Philippines, call centers usually have mass hirings to cater to the peak season. Majority of the employed talent during this time are contractual agents.
The BPO industry plays a vital role in the emerging economy in the Philippines.
BPO in the Philippines accounts for 10 to 15 percent of the global BPO market. Contributing over 11% to the GDP, it is the single largest sector that employs over 1.2 million people. It has spread across the country to over 700 outsourcing companies as India has outsourced at least 70% of its market to the Philippines in 2014. The Philippines has also ranked among the top five outsourcing destinations in the world.
Magellan Solutions provide inbound, outbound, and back-office work for our clients. Our focus has always been on small to medium-sized enterprises and long term partners.
We have been awarded the ISO/IEC 27001:2013.
This certification enables organizations to identify, prevent, and defend potential security vulnerabilities. ISO/IEC 27001:2013 Certification further showcases our strategy. We make sure that our services follow the highest international and regional standards.
“The ISO 27001 Certification completes our vision for Magellan Solutions Outsourcing as a call center and BPO provider” – Fred Chua, Magellan Solutions CEO
Contact us today for a free 60-min consultation.
Contact us today for more information.