Why Law Firms Across Asia-Pacific Choose Live Answering Services to Enhance Their Client Support

Law firms play a crucial role in providing clients with the best legal advice. Sometimes, disputes are inevitable, so people and businesses consult law firms to determine the best course of action. Businesses also consult law firms to ensure full compliance with rules and regulations. In the Asia-Pacific (APAC) region, some of the top law firms include Baker McKenzie, Clifford Chance, and Herbert Smith Freehills. However, a significant challenge many APAC law firms face is being overwhelmed by customer inquiries. Many APAC law firms are too busy and often unavailable to handle all customer inquiries, leaving customers disappointed. The good news is that live call-answering support for law firms now exists. Thus, APAC law firms should rely on attorney live answering services to enhance client support. 

How Attorney Live Answering Services Boost Asia-Pacific Law Firms

• Better Lead Capture: APAC law firms won’t have to worry about missed calls anymore because of attorney live answering services. APAC law firms can expect prompt responses to all inquiries, even after office hours, holidays, or on weekends. 
• Improved Client Experience: It is indeed very frustrating for customers to be unable to speak with someone whenever they have legal concerns. The good thing is that by relying on attorney live answering services, APAC law firms can now provide professional and prompt responses. APAC law firms will have a better chance to secure clients in the long run.  
• Productivity Boost: Since lawyers won’t have to worry about answering customer inquiries anymore, they can expect to be more productive. Relying on attorney live answering services will give the lawyers of APAC law firms more time to focus on billable tasks. 
• 24/7 Support: People and businesses may encounter legal concerns at any time. Thus, APAC law firms need to rely on attorney live answering services that can provide 24/7 support. APAC law firms can rest assured that customers can contact them anytime and expect prompt responses to their concerns. 

Why Choose Magellan Solutions for Attorney Live Answering Services?

• Expertise: We have expert agents who consistently provide the best live answering services. Our agents have impressive knowledge, skills, and experience acquired over the years. We also ensure our agents receive consistent training to support their continuous improvement. Thus, APAC law firms can confidently hire us as their outsourcing partner, given our expertise. 
• Cost Reduction: There is no need for APAC law firms to continue spending heavily on hiring and training agents to handle customer inquiries. Instead, APAC law firms can just rely on our live answering services to achieve significant cost reduction. APAC law firms will enjoy substantial cost savings for future use. 
• Confidentiality: It is part of our agents’ training to properly handle confidential legal information. Additionally, we maintain confidentiality agreements with APAC law firms to protect confidential information. Thus, APAC law firms won’t have to worry about compliance and trust issues. 
• Collaborative Approach: We understand that APAC law firms may have needs and preferences regarding live answering services. We are ready to collaborate with APAC law firms to know how we can help. We are confident that we can meet the expectations of APAC law firms through collaboration. 

The Bottom Line

Attorney live answering services for Asia-Pacific law firms are effective. APAC law firms should recognize the tremendous benefits outsourcing can offer. However, APAC law firms must also ensure they choose the right outsourcing partner to achieve the best results. An outsourcing partner with impressive credentials and accomplishments is the ideal choice for APAC law firms. 

Interested in Attorney Live Answering Services?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) and large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh approaches to strategy and operational performance by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our attorney live answering services. You can also contact us now and receive a complimentary 60-minute consultation.