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Home | Blog | Why Outsource Phone Answering Service NZ in the Philippines

Why Outsource Phone Answering Service NZ in the Philippines

By Magellan Solutions

Updated on June 13, 2024

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Reap these Benefits When You Outsource Phone Answering Service NZ in the Philippines

Phone answering services in New Zealand do not always have to be inshore. Companies in New Zealand can outsource 24/7 business answering services from top outsourcing destinations like the Philippines.

Cost saving is the top reason why companies choose to outsource. However, Philippine BPO companies not only provide you services at half the price. Excellent service delivery is also a guarantee when you outsource in the country.


Benefits of 24-hour answering service for businesses

The Philippine BPO industry provides excellent services for companies worldwide. Phone answering service NZ is not a stranger to this. You can reap the following benefits when outsourcing call center services in NZ.


Round-the-Clock Services

The Philippines wouldn’t be a top call center destination if not for its flexible working hours. A 24/7 business answering service is possible for this reason.

Philippine call center services providers can supply you with agents to handle your business reception 24/7, 7 days a week, and 365 days a year.

It also gives your customers and stakeholders that sense of availability. You can assure them they can reach and talk to live agents whenever convenient.

This way, you are assured every call is managed and handled professionally, which leads us to the next benefit.


Access to Professionals

Outsourcing to the Philippines for your call center services in NZ allows you to hire professionals to manage your front desk or business line.

Filipino call center agents in English with a neutral accent or any language you prefer also convey empathy and sound sympathetic on calls. You are also assured that you will get a business receptionist to obtain the necessary information for whoever reaches your business.


Use of the Latest CRM Tools

Tools, software, and infrastructure are often part of the service package when you partner with a Philippine BPO company. While it still depends on your requirements, you can get the necessary tools to ensure your phone answering service in NZ works as it should.

Your outsourced Filipino call center agents undergo training to ensure they are adept at handling these tools.

Philippine BPO companies use the following software for call center services in NZ:

  • HubSpot
  • Aircall
  • Nextiva
  • Bitrix24
  • TalkDesk
  • Five9
  • RingCentral
  • CloudTalk
  • Dixa
  • Zendesk
  • LiveAgent
  • Avaya Contact Center
  • Integra
  • HappyFox
  • Channels
  • Freshcaller


Customized Solutions

Outsourcing your 24/7 business answering service helps you to choose whatever works for you. You can select your service packages when you partner with an offshore company. This way, you can control your budget allocation for a particular service.

Aside from this, you can scale up or down the number of agents you need. This is perfect if you have to deal with seasonal call volume spikes. It offers you the necessary flexibility without investing too much or too little.


Devote Time To Other Business Needs

Having an in-house phone answering service in NZ is tedious for your staff. This is true for SMEs and startups. A 24/7 business answering service frees you from dealing with customer support.

Instead, your outsourced team will handle it for you. You only get the necessary messages and actionable items that require your attention. This way, you can focus on developing your business. Improve your product or services, which will directly impact your customers and your business.


Magellan Solutions Delivers Phone Answering Service NZ

With 18 years in the business, we have served various companies across industries. Our core market focus is the US, Europe, Australia, and New Zealand.

We constantly improve our services to ensure you only get the best once you partner with us.

Through its excellent business development managers, Magellan Solutions can customize call center services and NZ solutions for you.

We are ISO 27001- certified, GDPR and HIPAA-compliant. We take information and data security at heart in our service delivery.

Contact us today, and let us provide you with 24/7 business answering services.


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      Why Outsource Phone Answering Service NZ in the Philippines

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