Over the years, the Philippines and New Zealand both maintained a fruitful partnership with each other in terms of economics. For example, NZ outsourced most of their BPO needs to the Philippines. And in exchange, more Filipinos get the chance of employment.
BPO is one of the most popular services NZ looks for in the country, for obvious reasons. For one, the Philippines is the call center capital of the world. The government makes sure that they have helpful policies to entice more foreign businesses.
Furthermore, here are some of the core reasons why BPO Philippines remains as the preferred partner of New Zealand companies.
According to Oxford Business Group:
“Rarely has a new industry traced the trajectory from concept to prime economic driver as quickly as business process outsourcing (BPO) has in the Philippines”
As what we mentioned, the government plays a huge part in this trajectory. They are always quick to pass changes which will favor organizations looking to outsource to the country.
Not only that, Philippines BPOs make sure that they understand the laws of their clients. Most call centers maintain a service standard that they need to meet such as GDPR and ISO. That means they need to adapt first to the policy to do business.
Even more so, when we talk about adaptability, the first thing that comes into mind is the virus outbreak.
The pandemic was unsuccessful in breaking call centers because the industry quickly adapted to the situation.
Amidst the looming permanent effect of Covid-19, BPOs embrace new business strategies such as work-from-home setup. And it works! WFH model helps in reducing real estate footprints and increasing savings and employee efficiency.
In an article published by Forbes in 2020, they note that:
“Many companies found that a robust work-from-home platform enabled work at equal or even better quality than work traditionally conducted in the office or in a centralized function and now look at how to extend this model post-pandemic or even permanently.”
Even during an outbreak, the quality of telemarketing service remains the same.
BPO is a viable solution to SMEs because it drives positive changes and results.
If you are looking to build a team, you already have a set of tasks you want them to look over. But you are actually getting more than able workers.
Filipino Telemarketers can help your company build a strong customer relationship with customers. They can get an idea of the personality of the prospect and understand the potential clients better by speaking with them. Through this, they can now identify how they can make the purchase.
So you are not only getting additional workers, you are also influencing customers to stay loyal to your brand.
Think of this, NZ is a bit bigger than the size of Great Britain and a little smaller than Japan but almost 36 times smaller than the size of the USA.
What this means is that New Zealand is a relatively small country, so the importance of expanding business reach is almost a must. Especially if you are a small or midsize company.
Outsourcing gives companies the ability to expand. Selling from a distance, quite away from your business location, can increase your sales territory and reach more prospects. It is a significant advantage for your company to get more potential business opportunities.
By having the capability to connect to customers anywhere they might be is a great plus to companies. This way, you can make them stay interested as telemarketing is more convenient for customers. You are bringing your products and services directly to them, which also allows them to get instant answers to their questions and inquiries.
Are you finding it difficult to find a reliable Call Centre Services NZ or Lead Generation Auckland BPO company? Why not outsource it to the Philippines?
Our company knows by heart New Zealand’s telemarketing laws. And we can help you maintain high-quality service while upholding integrity and transparency.
On top of that, we are an ISO certified, HIPAA and GDPR-compliant company. We make sure that all information we gather is safe and secure.
If you want to be partnered with the best BPO provider for New Zealand-based companies, shoot us a message now!
Contact us today for more information.