Healthcare BPO Services
Magellan Solutions provides healthcare BPO services to hospitals, medical and dental practices, specialty clinics, home care agencies, veterinary practices, healthcare payers, and pharmaceutical companies. Our teams handle the work that pulls your staff away from patients: answering and triaging calls, scheduling and reminders, medical billing and coding, claims processing, transcription, and medical data entry — built around your systems, your documentation standards, and HIPAA-conscious workflows.
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1-800-371-6224
At a Glance
| Best For | Hospitals, medical & dental practices, specialty clinics, home care agencies, veterinary practices, healthcare payers, pharma |
| Core Support | Patient contact center, Revenue cycle (billing, coding, claims), Medical data entry & transcription |
| Delivery | Philippines based delivery inside your EHR/EMR, PMS, and payer portals |
Not every BPO understands healthcare
Handing your healthcare operations to the wrong partner is a real risk — one that shows up as HIPAA exposure, denied claims, and patients who lose trust. Patient calls, medical billing, coding, records — none of it works like retail or telecom, and a BPO that treats it the same way puts your providers and your patients in a difficult position. Hire us, and put your healthcare operations with a team that has supported providers since 2005.
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Unlock Outsourcing Potential
Our Healthcare BPO Capabilities
The good news is that Magellan Solutions offers impressive healthcare BPO services that help healthcare providers lower their operational costs and have more time to care for their patients.
Why Healthcare Organizations Outsource
Every hour your clinical and front-desk staff spend on hold with a payer, re-keying patient data, or returning routine calls is an hour not spent on care. Healthcare runs on a second, invisible workload — scheduling, verification, billing follow-up, records — and it is exactly the work that outsources well: process-driven, volume-heavy, and measurable.
Compliance and Data Security, Built In
We know that outsourcing healthcare work means trusting someone else with patient data — and that trust is only worth extending to a partner who can show its safeguards. Magellan Solutions operates under certified security standards, documented confidentiality policies, and business-continuity planning that keep protected health information protected.
Magellan holds ISO 27001, PCI-DSS, and HIPAA certifications — the recognized benchmarks for information security, payment data, and protected health information. See our certifications.
![Controlled Data Access icon](https://www.magellan-solutions.com/wp-content/uploads/2026/07/controlled-data-access-security-icon-transparent.png"){kind=icon}
Network and IT infrastructure sits in secured, IT-only locations. Workstations and servers are password-protected across access levels, and physical data-entry points are disabled to prevent unauthorized transfer.
Every employee signs a confidentiality agreement before job assignment — subject to Philippine law and prosecutable on breach. Access to your data is limited to the team working your account.
Continuous data backup with off-site copies, a co-location plan with a backup center outside a 10-mile radius, and power-blackout protection — so patient support doesn't stop when circumstances change.
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Frequently Asked Questions
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You can also reach us here:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
