24 7 Answering Services Myths You Need to Stop Believing24 7 Answering Services Myths You Need to Stop Believing24 7 Answering Services Myths You Need to Stop Believing24 7 Answering Services Myths You Need to Stop Believing
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About Us
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
  • #1 SME Call Center Services and BPO Outsourcing Provider in the Philippines
    • Board of Directors
    • Company Overview
    • 24/7 Reservations Call Center
    • Accounting and Finance Operations
    • Applied Engineering
    • Computer Aided Drafting Service (CAD)
  • About Us
    • Application Sent
    • Blog
    • BPO Solutions
    • Accounts Payable Processing
✕
magellan solutions banner for 8 Types of Outsourcing Pricing Models for Telemarketing Services
8 Types of Outsourcing Pricing Models for Telemarketing Services
A blog banner by Magellan Solutions titled 4 Reasons Why Phone Answering Service Is A Must For These 5 Industries
4 Reasons Why Phone Answering Service Is A Must For These 5 Industries

24 7 Answering Services Myths You Need to Stop Believing

Blog banner for 24 7 Answering Services Myths You Need to Stop Believing

Blog banner for 24 7 Answering Services Myths You Need to Stop Believing

Don’t be fooled, these 24 7 Answering Services myths are far from the truth.

Business success tales, especially long-term success stories, are uncommon in the absence of strong outsourced customer service. 

While prosperity may begin by discussing the brand narrative as well as the benefits and characteristics of products or services, it is crucial to note that typical misconceptions about 24/7 answering services can interrupt the purchase cycle and derail sales.

 

24 7 Answering Services Misconceptions

There are several fallacies about outsourcing your company’s phone support requirements. 

Business owners that protest frequently believe that only they can adequately answer their customers’ phone calls, while others claim that the digital era and online assistance has all but killed their customers’ desire to call their company.

Moreover, here are answering services misconceptions:

 

  1. 24/7 phone service is less popular since everyone uses the internet

That is not true. 

We’ve all been there, resolved our issues with email and online chat services. Some experiences are excellent, some are awful, but none compares to speaking with a live person when you phone to make an appointment or ask a question.

Invoca, a call intelligence service, published a research that found that 65 percent of the 50 million calls they studied had customers preferring to contact a business rather than dealing with online web forms, web chat, and email. More than 25 million still prefer phone services.

If you want to provide the finest inbound 24/7 call service to your clients, you must have someone accessible to answer their call – even if it is only to take an essential message and promise them that someone will call them back quickly.

 

  1. Answering phones is a requirement of my employee’s work. I don’t need to outsource.

That may be what you and your HR department say, but is it the most effective way to operate your company? 

In most situations, the answer is emphatically NO. Even if your staff can answer the phone, what vital job are they deviating from every time they have to pause and pick up a call? Who can they turn to for assistance when call levels are through the sky and they have a crap-ton of other things to do?

UC Irvine research found out that it takes the typical employee more than 23 minutes to get back on task after being stopped by the phone. The truth is that while you may believe you are paying people to accomplish this task, you are actually holding them back.

 

  1. 24/7 service is only for big corporations

The term “outsourcing” is frequently and incorrectly linked with large corporations. After all, it is reasonable to presume that a company’s activities are substantial enough to necessitate the assistance of outsourcing providers. 

Furthermore, the cost of collaborating with a BPO firm must be significant, thus a company should have a substantial income before contemplating it, correct?

The truth is, there are cheap call centers.

Naturally, it will not be able to offer the same scale as in big corporations. However, there are some important operations like 24/7 services that SMBs should consider outsourcing to a BPO service.

A 24/7 call handling service is a phone answering service that is available 24 hours a day, seven days a week. This implies that you will never miss a phone call from a customer or client, no matter what hour they call. This is very helpful for SMEs.

 

  1. Call centers provide poor customer service

A live phone answering service does not inevitably imply poor customer service. True, some customer service personnel are less than helpful, but the great majority of them are trained professionals who answer and respond to client queries and concerns. 

Furthermore, many contact centers are overstaffed in order to decrease wait times and provide the best service possible to each consumer. Some contact centers even have a callback system in place, which allows customers to be called back when the next agent is available, allowing clients to avoid waiting on the line.

Besides, many call centers take substantial measures to ensure all consumers are served well and leave satisfied.

 

  1. Customers will not be able to understand their services.

Businesses that have outsourced their products are concerned that customers will not be able to understand them. Many people believe that there will be a disconnect owing to cultural and linguistic issues.

However, this is not the case.

Before they are allowed to speak with consumers, agents must go through a series of training sessions. It is to ensure that they are aware of the items or services that they will be providing. 

Organizations have the right to conduct background checks on their employees as well. It is to determine whether they fulfill your standards or needs.

If the business and BPO work together, the client will get the service/product. The more they relate to one another, the better the outcome.

 

Why Do Businesses Have a Fear of Call Centers?

Outsourced Answering Services may be quite beneficial to many small businesses, particularly those who lack the manpower to provide 24-hour coverage or an in-house receptionist.

But, if answering services were great for everyone, wouldn’t everyone use them? So, why don’t answering services come standard with every firm that has a phone line?

Well there are factors that play into their fear of how call centers work.

For one, many managers prefer to “go around and check how things are doing,” but they can’t do so with an outsourced answering service.

Some of our clients don’t mind not being able to visibly manage their calls, while others do.

Fortunately, some BPOs provide thorough data, so you can see who called, when they phoned, for how long, and more. Some visual managers may like this, while others will prefer to watch their receptionist or staff handling calls.

Lower expertise in certain subject matters concerns businesses as well.  This is a very uncommon scam in the industry and it does exist in the answering service industry.

Some businesses require subject matter experts to answer their phones since they are extremely technical. And, while Personalized Communications employs highly qualified experts to answer your calls, it isn’t always adequate, especially for technological firms that require years of knowledge to correctly answer queries.

Consider a website design firm; answering services may not always be the ideal solution, especially if the majority of calls and inquiries are concerning technical computer codes or design aspects.

Luckily, the majority of company calls and queries aren’t about particular coding or technical manuals, but rather about knowledge, which 24-7 answering services specialize in giving.

 

The Truth About Call Centers?

Whether you like it or not, customer service is an important aspect of running a successful business. Modern contact centers are much different, and they employ cutting-edge technology to improve service and increase customer satisfaction. It may not be evident to everyone, which is why and how many myths are produced and transmitted incorrectly.

  1. Call Centers are Helpful

Since call centers are known to phone customers with proposals regularly, they could sound forceful and intrusive. Clients frequently ignore calls in order to avoid receiving unsolicited offers. This is due to their belief that call centers provide no value and are merely there to waste their time.

Why is this misunderstanding so widespread? Mostly as a result of negative past events. It proved that more than four in five customers tell someone they had a terrible customer experience. The goal of today’s call center services is to make the customer happy. Their assistance is also supplied faster and more effectively thanks to contemporary technology, since the problem is resolved as quickly as feasible.

In fact, 73 percent of people consider customer experience to be an important factor in their purchasing decisions. Customers would have a majority of their issues unresolved if call centers did not exist, and they would not know who to contact. Customers are the number one priority for call centers, and they are there to provide valuable information and assistance. They assist in the resolution of issues that could potentially ruin your brand’s reputation in a short period of time.

2. Call Center IS the Future

Call centers not only help your business grow, but they are also the primary way to contact clients or companies. According to studies, two out of every three consumers are willing to pay a premium for excellent customer service. Humans are also expected to be required in one out of every three customer service interactions.

AI advancements will only improve the user experience; they will not completely replace human interaction. Customers prefer human interaction; robots only automate repetitive tasks. More than 18% of contact center seats are now provided by cloud-based infrastructure providers. This demonstrates that virtual call centers are becoming increasingly popular and will only grow in the future.

3. Call Centers are Affordable

Call centers have resources that can help every type of business, from small start-ups to large corporations with hundreds of employees. They have a plethora of productivity tools that can be used in a variety of ways and for a variety of purposes. Money should not be an issue either. Cloud-based call centers are easier to manage and less expensive to operate. They offer adaptable packages based on their clients’ requirements. No matter how big or small your company is, your customers should always come first.

4. Remote Call Centers are Secure

While offshore call centers have many agents dealing with a large amount of data at once, online customer support systems provide safe, secure solutions and even have a team of experts on hand to monitor and assist clients.

Magellan Solutions complies with GDPR and adheres to security standards such as ISO 27001. All passwords and private information are inaccessible and cannot be accessed from within the system. Customers should not be concerned about their information being leaked or accessible to unauthorized users.

 

sub banner for 24 7 Answering Services Myths You Need to Stop Believing

Outsource 24 7 Business Answering Service in the Philippines

Magellan Solutions is the leading SME-focused BPO in the industry.

With over 18 years of industry experience, we offer high-quality customer service support and call center services. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.

At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. We make sure that our agents have all the necessary tools, equipment, and knowledge to serve customers. 

We believe that progress shouldn’t break your bank, so our services remain flexible and competitive.

Contact us now, and we will discuss with you how we can help your business succeed. Complete the contact form below and talk to us for free!

TALK TO US!

Contact us today for more information.

 

    You can also contact our numbers:

    Toll Free:1 800 371 6224
    US:+1 650 204 3191

    UK:+44 8082 803 175,
    AU:+61 1800 247 724

    Share this:

    • Click to share on Twitter (Opens in new window)
    • Click to share on Facebook (Opens in new window)
    • Click to share on LinkedIn (Opens in new window)
    • Click to share on Skype (Opens in new window)
    • Click to share on WhatsApp (Opens in new window)
    Miguel Edosma
    Miguel Edosma

    Related posts

    Advantages of Different Set Up Outsourcing Philippines
    January 2, 2023

    Advantages of Different Outsourcing Set Ups


    Read more - Advantages of Different Outsourcing Set Ups
    clocks in 24 Reasons Why You Should Setup a 24-Hour Telephone Answering Service banner
    December 14, 2022

    24 Reasons Why You Should Setup a 24-Hour Telephone Answering Service


    Read more - 24 Reasons Why You Should Setup a 24-Hour Telephone Answering Service
    November 6, 2022

    Reduce Risk and Expense with HR BPO


    Read more - Reduce Risk and Expense with HR BPO
    3D modeling techniques
    November 5, 2022

    Advanced 3D Modeling Techniques: A Quick Overview


    Read more - Advanced 3D Modeling Techniques: A Quick Overview
    HOW TO BE A GOOD SALES CALL CENTER AGENT? banner
    October 12, 2022

    How to be a Good Sales Call Center Agent?


    Read more - How to be a Good Sales Call Center Agent?
    Find A Home For Your Telemarketing Services in the philippines
    October 4, 2022

    Find A Home For Your Telemarketing Services In The Philippines


    Read more - Find A Home For Your Telemarketing Services In The Philippines

    Magellan Solutions Outsourcing, Inc

    California – USA (West Coast)
    100 Old Country Road Suite H, Brisbane, CA 94005, United States

    Florida – USA (East Coast)
    1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC
    PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City,
    Metro Manila 1552

    Philippines – APAC
    8th flr, Centris Cyberpod 5
    ETON Loop A, Diliman,
    Quezon City,
    Metro Manila 1103

     

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    INDUSTRIES


    Outsourcing for Legal Process BPO

    Outsourcing for HR Services BPO

    Outsourcing for eCommerce BPO

    Outsourcing for Real Estate BPO

    Outsourcing for 3D Service BPO

    Outsourcing for Mobile App BPO

    Outsourcing for Healthcare BPO

    Outsourcing for eServices BPO

    Outsourcing for Education BPO

    Outsourcing for Insurance BPO

    Outsourcing for Telecom BPO

    Outsourcing for Retail BPO

    Outsourcing for Travel BPO

    CALL CENTER OUTSOURCING & BPO SERVICES


    24 7 Answering Service

    Omnichannel Contact Center

    Customer Support Outsourcing

    Multilingual Call Center Services

    Lead Generation Services

    Cold Calling Services

    Interactive Voice Response System

    Staff Leasing

    Back Office Services

    Community Moderation Services

    Virtual Assistant Services

    QUICK LINKS

    About Us
    Sample Call Recordings
    News & Blog
    Resources
    Our BPO & Call Center Facilities
    Message from the CEO
    Privacy Policy

    ASSOCIATIONS

    Black and white Supplier Clearinghouse CPUC Certification Logo
    black and white philcall logo
    black and white Philippine Australia Business Council logo
    Black and white IBPAPlogo
    Black and white CCAP logo

    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
    .
    SettingsI ACCEPT
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    CookieDurationDescription
    _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
    _ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
    _gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
    _gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
    _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    CookieDurationDescription
    test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT
    Powered by CookieYes Logo