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The new norm is a 24/7 call center for rising industries
In the global business, the standard 9 to 5 workday is no longer considered as usual working hours. With the never-ending accessibility of services and products, purchasers are present 24/7.
We know you don’t want frustrated customers going elsewhere. Start assigning your after-hours virtual receptionist with Magellan Solutions. We offer round-the-clock IT, law, finance, sales, and marketing services.
Outsource your 24-hour call-handling service
While using products, customers are likely to contact a company for the desired help. Their answer is a telephone channel, a traditional service platform with a human factor that no other channel directly possesses.
Companies may not have the capacity to handle large amounts of calls. As a result, they consider outsourcing. Building an in-house team is expensive and tiresome. Aside from the team, you’ll be having extra expenses for training. Another budget will be divided for space and equipment.
The outsourcing strategy will give you all those. You don’t have to worry about dividing the business funds into small amounts. Once you decide on outsourcing, hiring one employee would be the same.
You can think of it as your customer’s help desk. An added perk is that it’s available even after regular working hours. Services are also accessible on weekends and holidays.
Trusted 24 7 call center review
Our existing clients found their industry has a greater advantage. Unlike those who have not yet offshored services, they have not had the following major points improve:
Better brand image.
As a call center support provider, we are an extension of your business. Our top-notch services help create a promising and better brand image for you.
Round-the-Clock services.
Our 24/7 call center support services allow businesses to connect with clients anytime. Your business will not be empty on weekends or holidays.
This further creates a good impression with the availability to customers.
Provided a team of professionals.
We have a team of trained call center support. They result in a high level of customer satisfaction.
Through our multilingual support team, we can cater to clients around the globe, expanding your customer base.
Customized call center support service.
We created a special feature that helps businesses get value-for-money services.
Full control
With staff outsourcing, you are still the boss. Outsourced staff would concentrate on operations and business projects according to your instructions.
Cutting operations cost
Cutting costs is one of the most common attractions, and it is one of the many reasons why industries decide to offshore their operations.
Efficiency
We set up your operations and a suitable office for your staff. We also take advantage of the time difference, offering a 24/7 working team.
Government support
The government has been integral to BPOs’ success in the country, backing the industry for over 25 years.
Choose Manila for your 24/7 Contact Center Solutions
Throughout the years, companies have chosen us as their outsourcing partner.
Magellan Solutions provides inbound, outbound, and back-office work for you. We offer training that adapts to your needs. As a result, we guarantee quality service with skills that we hone and upgrade.
By treating your data with the utmost privacy and safety, we stick to industry standards. We assure you of quality service by maintaining our ISO and HIPAA certifications.
