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A blog banner by Magellan Solutions titled Outsourcing Companies in the Philippines and Services They Offer
Outsourcing Companies in the Philippines and Services They Offer
A blog banner for Filipino Virtual Assistance in Finance Advantages
Filipino Virtual Assistance in Finance Advantages

The Future of BPO Industry in the Philippines

A blog banner by Magellan Solutions titled The Future of BPO Industry in the Philippines

The Future of BPO Industry in the Philippines

What Lies Ahead for the BPO Industry in the Philippines?

At the present time, it is unclear what will happen after the COVID-19 pandemic. No one knows when everything will be back to normal. Even the BPO industry in the Philippines faced difficulties in terms of continuous operations.

Many Filipino call center agents acquired the virus. As a result, several companies have to undergo quarantine protocols. Thus, making it impossible to fully operate. One of the biggest outbreak happened inside the office is when a BPO company in Pasay recorded 102 workers.

Besides that, many foreign investors pulled out their business to contact centers in the Philippines. 20,000 to 25,000 full-time positions migrated from the Philippines to the USA. Some agents are under “floating status” during the lockdown.

BPO companies also experienced difficulties transitioning to a work from home set up. Not all agents have a conducive workspace in their homes. The noise as well proved to be problematic especially for voiced services.

The lack of quality internet in agent’s homes is another challenge for them. The Economist Intelligence Unit ranks the Philippines as 63rd out of 100 countries in the 2020 Inclusive Internet Index.

Despite these, they tried to look for solutions to ease down the problems. They provide staff houses for agents and shuttle service to the office. Furthermore, they created more services to suits the current situation.

 

More Services for the Philippines Call Center

Several accounts gained the interest of Filipino BPO companies. These accounts are popular right now because of the consumer’s needs.

For example, the Healthcare Information Management sector demands more agents. There is an increase in the digitalization of the healthcare systems. Thus, it will be easier to operate it remotely.

They also take advantage of the 200,000 under- and unemployed Filipino nurses. In short, there are ready-made, affordable, and highly skilled workforce for the healthcare industry.

Another in-demand industry for the Philippines BPO right now is the Ecommerce. Consumers are now inclined in buying things online. With this in mind, they need contact center agents to assist them with their shopping.

Filipinos are also suitable in this kind of industry. A lot of them experienced being a salesperson. Dealing with shoppers online is not a problem for them.

 

BPO Companies in the Philippines

There are two types of BPO companies in the Philippines based on target clients. They are affected by the pandemic in different ways.

The majority of contact centers in the Philippines targets big corporations and Fortune 500. They are the most affected business. Usually, they have 2 to 3 big accounts for them that consist of hundreds of agents. If one of these accounts pulls out then it will be a big problem in their operations.

On the other hand, BPOs that have a partnership with SMEs survived the lockdown. It is easier to migrate agents from one account to another. This because they have many accounts with 3 to 5 agents. This is a good investment for companies that want to have a long term contract.

 

Magellan Solutions: A Business Process Outsourcing Philippines for SMEs

Magellan Solutions is one of the companies that provide services for SMEs. We offer several accounts that will suit your needs. Our service range from inbound to outbound call center. We also have back-office and IT support for your admin works.

Contact us today for a free 60-minute consultation. Please fill-up the form today.

 

TALK TO US!

Contact us today for more information.

    You can also contact our numbers:


    Toll Free: 1 800 371 6224
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    UK:+44 8082 803 175,
    AU: +61 1800 247 724

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    Magellan Solutions Outsourcing, Inc

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    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA

    94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division)

    Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw

    Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

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    hello@magellan-solutions.com

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      Magellan Solutions Outsourcing, Inc

      Arrow Divider Footer min

      California – USA (West Coast)

      100 Old Country Road Suite H, Brisbane, CA 94005, United States

      Florida – USA (East Coast)

      1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

      Philippines – APAC

      PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

      Philippines – APAC

      8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

      US: +1 650 204 3191
      UK: +44 8082 803 175
      AU: +61 1800 247 724
      hello@magellan-solutions.com

      Quick Links

      • About Us
      • Sample Call Recordings
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      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Industries

      • Outsourcing for 3D Service BPO
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