It’s the most wonderful time of the year again. Sparkling lights illuminate streets and parks, malls are brimming with excited and frantic shoppers, and calls continue coming in from customers who would like to order or make a reservation to liquor stores and bars. Alongside the holiday season comes the fact that people are also busy buying gifts, organizing events, attending to different parties, and catching up with friends and loved ones.
On the business side, the holiday season opens up a huge opportunity for you not only to earn more but also to give the best service to your customers. To do this, it is also important to have someone assist you in providing stellar customer service.
A 24/7 live answering service can help you get to pass through this holiday season gracefully while making sure that you’re at the top of your customers’ scoreboard.
During holidays, many people flock to liquor stores and bars because serving some alcohol when there’s a celebration has become a tradition. As a matter of fact, there is a significant sales peak for wine and spirits during the period of December 6 to January 2, according to the 2016 Seasonal Trends In Alcohol Consumption report of the Ontario Public Health Association.
By getting a 24/7 live answering service, it will be easier for you to handle the influx of customers who would like to order their holiday drinks or reserve your bar for their gathering. Answering services are both automated and live, using an IVR and actual person. Among the services included in it are outlined below.
This will ensure that all orders from your partner establishments are well-taken care of. Through the service of trained agents and the latest technologies available in the majority of call centers, you will have a coordinated and streamlined order management in place. With this, the worries of having an angry customer call you because of wrong or undelivered orders will be minimized, if not totally eradicated.
This is one of the seasons where the majority of business establishments are fully-booked. Because of the unending calls from customers, there is a tendency that you might overlook a schedule and give it to another customer. Now, you don’t have to become anxious about it. Through the professional approach of customer service representatives, they can help you prevent this kind of problem.
Aside from orders and reservations, many customers call because of their concerns regarding their purchase or schedules. During these situations, your assistance is particularly important. If you do this, there’s a huge potential that your revenue will also increase because according to the 2017 American Express Customer Service Barometer, seven out of 10 consumers are willing to spend more with a business that delivers great service. As the marketing expert and author Rachel Honig said, “Delight the customer, engage with them — even in a simple transaction, and they will leave with a smile, and more importantly, come back, over and over again.”
By letting call center agents man up the phone, you can also allow them to practice upselling or cross-selling. Just be prepared with your wonderful packages that can entice customers to buy more. Call center agents are trained to handle calls in a professional manner. No matter what the personalities of their customers are, they can certainly deal with it. They know how to handle a customer’s moment of distress and turn it into a moment of satisfaction.
This holiday season where many people are rushing into getting everything in place, it is important to have a 24/7 live answering service that will keep everything in order for your business. If you are interested in inbound call center outsourcing, contact us now using the form below.
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