The holiday season is the perfect time to hold gatherings. For many, it is the most valid reason they can use to meet and be with their family, relatives, and friends that they haven’t seen in a long time. These moments of wave of laughters, stories, and reminiscing of memories are important, that is why they also make it sure that they are in the perfect place where they could really enjoy each other’s company.

That is one side of the coin. When you flip it over, you’ll see bustling people in a kitchen filled with all sorts of dishes, its aroma going outside, making the people waiting for their food hungrier and more excited to finally have their orders.

This is an opportunity that restaurants must seize: providing excellent customer service even during your off-hours or when your business establishment is not yet open.

Good thing; there’s after-hours customer support that can assist them during these high-stress moments.

After-hours customer support: Something to back you up even when you’re sleeping

No one can work 24/7.

But customers can stay awake until late at night and until the wee hours of the morning — some hours after your establishment’s operating hours.

From the time you have closed your restaurant until you open it again the following day, calls may continue coming in. However, you can not simply ask your staff to man the phone overnight. But how about the missed calls? It would mean lost business, wouldn’t it?

Correct.

By getting after-hours customer support, you can make sure that your business continues operating even when you sleep. The services that after-hours customer support usually covers include the following:

• Inquiry handling
• Issue Resolution
• Software Support
• Live Chat Support
• Email Support
• Appointment Settings
• E-commerce Support
• Any outsourced customer support service

For restaurant services, appointment settings usually work best because it allows you to receive reservations. When you implement this system, you are also sending your customers a subconscious message that having a transaction with you is hassle-free and simply one of the bests in the industry.

When you wake up the following day, you’ll see a neat calendar of reservations (or change in schedule) instead of the continuous ringing of the phone.

A part of the hospitality industry

When you have a restaurant business, you should understand that you’re also a part of the hospitality industry — an industry that gives very high importance to customer service. Your customers expect this as well, and they use it, most of the time, as an element to determine if they should come back to your place again.

Giving them the service that they are expecting also gives you an edge over your competitors. By being available to them whenever they need you, expect that you are also breeding trust and loyalty over them.

Especially this holiday, give them your best service despite the stress and pressure that goes with this season.

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