How to Improve Customer Satisfaction Rating?

Place yourself in your customers’ shoes. How would you feel if your order isn’t properly placed? Or when it arrived later than the person managing order taking services told you? Or what if it suddenly got canceled without prior notice?

Will you be patient? In real life, only a few people can do that especially when they are hungry.

Irritated? Most probably.

Succeeding in entrepreneurship does not mean that you have to provide the best product in the market. Today, what matters most for the majority of consumers is how you made them feel based on your service and the value that they can get from it.

It operates within the golden rule: Show me what you’ve got and that will determine where will it take me to our business relationship.

For starters, the entire process of order taking is a crucial element in creating successful, lasting, and valuable customer relationships especially if your business is customer-centric or business-oriented. This is because it marks the beginning of their journey maps. Start it right and they’ll end up how you envision it to be. Start it wrong and they’ll withdraw themselves in your customer journey map and will look for other destinations (a.k.a. your competitors).

Streamlining your order taking process is important especially today that many consumers in the marketplace have seen its value. It’s the 21st century where people crave convenience aside from personalized experiences. But how can you streamline your order taking process? We’ll show you how.

Streamlining order taking services

Improving internal processes

Internal change or development is important if you want to streamline your order taking process. Target its core. Revisit your order taking strategy and re-assess whether the processes you are following are still up-to-date or if it is already obsolete. This includes the entire process — the order taking itself until the delivery of the products.

For a more streamlined and contemporary way of order taking, here are some activities that you might want to consider:

• Selling products through online marketplaces
  Your website is not the only platform where you can sell your products or services. There are more consumers outside your website whom you should target by posting your products on various online marketplaces. For instance, there are approximately 197 million visitors on Amazon as of December 2017. If you remain outside such a platform, you are missing out on a really huge opportunity.
• Maximizing social media
  Many huge enterprises and entrepreneurs the power of social media in increasing their sales through catchy and engaging advertisements. Aside from promoting your business using social media channels, you can also use it to encourage your customers to place their orders using this platform. This method is an efficient and convenient way for your customers because, with only a few clicks, they can choose and buy whatever they want.
• Using order taking software
  One of the things that you can also do to streamline your order taking services is to develop or buy an order taking software that would make the entire process easier. The entire transaction history of the customer should be recorded there, the current status of the order, and the department involved at the moment.

Utilizing external resources

Aside from internal efforts, you can also streamline your order taking services through leverage — or by using another’s effort and time to improve your services to your customers.

The best example of this is by using order taking call center services, a trusted and proven way of efficiently managing customers’ orders and expectations. This is also a good opportunity to practice upselling and cross-selling. Doing these two methods the right way can provide more value to your customers.

Outsourcing an order taking call center can also help you in managing your expenditures. Call centers from offshore locations such as the Philippines offer high-quality service delivered by well-trained agents for a lesser price compared to in-house employees.

Your customers can see the results once you streamline your order taking services. After all, they are the recipients of all these efforts.

Looking for a reliable and quality order taking call center to help you answer your customers’ calls? Contact us now.