Place yourself in your customers’ shoes. How would you feel if your order isn’t properly placed? Or when it arrived later than the person managing order taking services told you? Or what if it suddenly got canceled without prior notice?
Will you be patient? In real life, only a few people can do that especially when they are hungry.
Irritated? Most probably.
Succeeding in entrepreneurship does not mean that you have to provide the best product in the market. Today, what matters most for the majority of consumers is how you made them feel based on your service and the value that they can get from it.
It operates within the golden rule: Show me what you’ve got and that will determine where will it take me to our business relationship.
For starters, the entire process of order taking is a crucial element in creating successful, lasting, and valuable customer relationships especially if your business is customer-centric or business-oriented. This is because it marks the beginning of their journey maps. Start it right and they’ll end up how you envision it to be. Start it wrong and they’ll withdraw themselves in your customer journey map and will look for other destinations (a.k.a. your competitors).
Streamlining your order taking process is important especially today that many consumers in the marketplace have seen its value. It’s the 21st century where people crave convenience aside from personalized experiences. But how can you streamline your order taking process? We’ll show you how.
Improving internal processes
Internal change or development is important if you want to streamline your order taking process. Target its core. Revisit your order taking strategy and re-assess whether the processes you are following are still up-to-date or if it is already obsolete. This includes the entire process — the order taking itself until the delivery of the products.
For a more streamlined and contemporary way of order taking, here are some activities that you might want to consider:
Utilizing external resources
Aside from internal efforts, you can also streamline your order taking services through leverage — or by using another’s effort and time to improve your services to your customers.
The best example of this is by using order taking call center services, a trusted and proven way of efficiently managing customers’ orders and expectations. This is also a good opportunity to practice upselling and cross-selling. Doing these two methods the right way can provide more value to your customers.
Outsourcing an order taking call center can also help you in managing your expenditures. Call centers from offshore locations such as the Philippines offer high-quality service delivered by well-trained agents for a lesser price compared to in-house employees.
Your customers can see the results once you streamline your order taking services. After all, they are the recipients of all these efforts.
Contact us today for more information.