Toll Free: 1 800 371 6224 | US: +1 650 204 3191 | UK: +44 8082 803 175 | AU: +61 1800 247 724 | Philippine Local No: 63-2-83966000
Call handling may seem like a small part of a business. Which is why, when things are busy, businesses tend to focus on things that matter more. They don’t realize that just answering a customer call can have a big effect on their operations, productivity, and reputation.
In the business world, a telephone answering service is often associated with established and big companies. They experience large call volumes that it’s hard to do it in-house. It’s true that a phone answering system can help manage the influx of calls. However, its benefits aren’t only limited to providing customer service. Learn more about the advantages of employing a 24-hour telephone answering service in your business operations and how it can support your firm’s prosperity.
The hiring and training process is expensive. Small or start-up businesses usually operate with limited cash flow, so they only hire workers to do core processes. Attending customer queries through phone calls usually depends on who’s available to pick up the phone.
Most likely, customer calls are just for general queries, reservations, or advanced orders. This doesn’t usually interfere with the worker’s daily tasks. As the firm grows and calls volume increases, instead of hiring someone to take over phone calls, it’s practical to invest in an automated phone answering system.
Having a telephone answering system makes sure that your lines are still staffed and can still take orders, questions, or complaints that can be handled when business is back up and running. If a business takes a break during holidays, long weekends, or special events and doesn’t have an answering system, they could lose money because there may be a good time to do business.
Taking calls and talking to customers may seem like a simple task, but it can be distracting and take a lot of time, especially when each customer has different needs. An answering machine like the automated one can sort calls by how important the question is.
If it’s an issue that needs a quick answer, the call will be sent to the right person right away. If it’s just a general question, the phone answering system will handle it based on pre-programmed answers.
The process of 24-hour telephone answering service doesn’t only revolve around taking calls and answering customers’ queries. It can also do various activities, from taking orders to booking or canceling appointments and calendar management. An efficient way to lessen admin tasks.
Availing of telephone answering services is flexible; it lets you choose the best service fit for your business. At a basic level, it filters out unnecessary calls. You may personalize the scripts for automated phone answering systems, so even when a customer is talking to a machine, they can still feel that it’s an extension of your office. As much as possible, allow the phone answering system to handle basic inquiries like FAQs so you don’t have to be interrupted by your daily tasks.
When you hire someone, you don’t only train them about what to do, but you also need to supervise them and ensure that they perform according to what’s expected of them. A phone answering service eliminates the daunting task and responsibilities of onboarding a new employee. All you have to do is to supply the service with relevant information that it can use when a customer calls in.
There’s a notion that employing a 24-hour telephone answering service only fits big businesses that deal with on-demand services. In reality, all types of businesses may utilize their service, especially if they don’t have the means to spend on manpower. Having an answering service leaves your customer with the impression that you’re already well-established and a legitimate establishment to make business with. Consumers today favor those businesses that they think are successful.
What’s good about utilizing an answering service is that it can securely store all logged calls and messages, so you can still check them one by one to make sure that you’re not missing out on potential clients. You may even let your employees have access to it so they would also know the frequently asked questions or have an idea about the things that customers usually complain about.
There are some providers that will not ask you to enter into a contract, but usually, you’ll have the option to choose which plan suits your business needs. You can go for a fixed monthly rate or a pay-as-you-use service to make certain that you’re not paying more. Be wary of providers that will provide you with a reasonable signup bill but will later on charge you with hidden charges.
If you’re not sure if availing of a 24-hour telephone answering service will really help your business, there are service providers that offer free trials. As a small business, it’s practical to know where you’re allocating your resources and make sure that every single penny is spent on worthwhile investments. During this free trial, you can gauge how it can help with business operations and if it can convert customer calls into sales.
When you avail of a telephone answering service, you may be provided with a toll-free number or a landline number with 0800 or 1800 lines where customers can contact you free of charge even though they’re just using their mobile phones. Through this, customers will not have a hard time contacting your business if something is up. This can also attract new customers as having a business number means that customers will deal with real professionals.
It could be frustrating for a customer to line up on an unanswered phone line. Through an answering service, calls are promptly attended, even though it’s just an automated phone answering system. During busy times like Christmas and other holidays, call handling may be one of the least concerning, missing out on potential business opportunities. Unanswered phone calls from customers may also give them a negative impression of how you do business.
All calls routed to the phone answering service are all tracked. With this, you don’t miss out on important information, especially if you need to follow up on a booking. Another advantage of a telephone answering service is that since all calls are monitored, it will help you protect your business against disputes. If you have call recordings, you already have available data when you need to get insights about how your firm is doing.
If you offer products and services, your telephone line can be used as an order line where your buyers can order directly without going to your physical store. This is a hassle-free option for both business owners and customers. Utilizing a phone answering system for an ordering service works best if you don’t have a physical store or if you don’t have enough space to accommodate customers all at once.
Attending to phone calls once in a while doesn’t cause any problems, but when the workflow is already interrupted because of constantly answering calls, it can cause employee burnout and affect work productivity. When you have telephone answering services, it can field all incoming calls while filtering and forwarding high-priority calls to the relevant person.
One of the ways to prosper your business is to always satisfy your customers. As they said, they are the lifeline of your business. Even though you offer the best products, if you lack customer service skills, then your consumers won’t be happy; don’t expect a returning customer. A way to form a bond with your customers and cultivate a healthy relationship is by having excellent customer service, where attending to their concerns is your top priority before anything else.
Not all customers are comfortable leaving their messages through voicemail prompts as there’s no immediate feedback or response regarding their queries. Even though an automated phone answering system is utilized, there’s still customer engagement as its purpose is to answer simple queries like the frequently asked questions. Telephone answering machines are also self-service. As soon as the customer reaches the automated line, they will be given different options to choose from that will cater to their needs.
A missed call is already a lost opportunity. Customers who call in asking about your services mean that they’re interested in your business. It would be an advantage. Especially during the holiday season if all calls are supervised as it translates to a higher profit. Big businesses even invest in a telephone answering machine as it can manage the influx of calls and ensures that no customer hangs up.
The calls you receive in a day aren’t all gold. You may even receive nuisance or prank calls. Through a telephone answering machine, these types of calls are filtered based on the option they select on the voice prompt. Filtering junk calls ensures that calls that matter are given priority.
The way you interact with your customers is your business face. By employing a 24-hour telephone answering service, you are giving the customers the impression that no one is left behind.
The way a business deals with your queries and concerns at the onset of the transaction reflects how they’ll treat you during and after the sale. It’s easy to please a customer. As long as you give attention to them at the very start, you can build a healthy relationship.
One of the demands of businesses nowadays is to have an open line all the time, but is it really required to have a 24/7 in-house team? For SMEs, this won’t be a viable solution as it’s costly.
Employing a telephone answering machine will help you achieve a 24/7 presence for your customers, especially nowadays that the holiday season is nearing. This will give you peace of mind as you can track all incoming calls plus you can still let specific calls be diverted to your phone number for immediate response.
If you choose to invest in live answering services, they will not only take your business call but these agencies are trained to go beyond and above to provide a commendable service. You’re not only paying for their work, but you’re investing in your customer’s trust. These agencies also serve as a one-stop shop for your business’s needs so they can do other tasks aside from taking calls, so you can get your money’s worth.
Availability of a call answering service allows you to focus on other business concerns and be efficient on how to manage time since you don’t have to be interrupted by what you’re doing to take an unexpected call. Taking calls may seem to be a simple task, but it’s time-consuming. You can’t also predict how long you will be able to manage that call, thus affecting the overall work productivity.
One of the advantages of a telephone answering machine is that it makes sure that all calls are attended to. If one of the clients calls in asking for the products and services your business offers, they can already be converted into leads right there, and then their queries are answered immediately. A phone answering service serves as a marketing tool that can help grow your firm and your connections.
Having a phone line that is open 24 hours a day gives your firm an edge over the competition. A telephone answering machine is not just an automated phone answering system. We also offer live answering services where our agents can take calls for your business in a professional manner.
If you’re operating behind time, partner up with us so you’ll never miss a call again. Contact us today to get a glimpse of our affordable pricing.
Contact us today for more information.
|_ga||2 years||The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.|
|_ga_EL2X6L0QDM||2 years||This cookie is installed by Google Analytics.|
|_gat_gtag_UA_6034499_1||1 minute||Set by Google to distinguish users.|
|_gcl_au||3 months||Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.|
|_gid||1 day||Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.|
|test_cookie||15 minutes||The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.|
Claim your free 60-minute assessment with our outsourcing expert today and discover how you can save time and money while growing your business!