US Companies That Outsource Jobs to Foreign Countries
3 Initial Questions Before Choosing A Customer Support Outsourcing Service
Our stance when you outsource work to the Philippines
Magellan Solutions understand that one must be on top of innovation.
We seek growth with our agents along with our business partners to remain relevant. We require our agents to meet the expectation of learning new skills to be on the same level as the global market.
Common BPO outsourcing in the country are captive centers and third-party outsourcing. Clients nowadays want a hybrid approach to outsourcing while still keeping work in-house. The spread of non-core work reduces the risk of information leakage.
Reasons to outsource to the Philippines according to our existing clients
Listed below are the advantages that our teams guarantee.
Full control
With staff offshoring, you are still the boss. Outsourced staff would concentrate on operations and business projects. This would all be according to your given instructions. It is also important to remember that communication is key. Indirect access to the team can cause language barrier, miscommunication, and cultural gaps. This may lead to poor results and even failure to meet your expectations.
Cutting operations cost
Cutting costs is one of the most common attractions. This is one of the many reasons why industries decide on offshoring their operations. Outsourced staff causes:
The pricing for staffing offshore is also cheaper. This is in comparison to business process outsourcing.
Dynamic team
An offshore team in the Philippines usually consists of young individuals. Young individuals with fresh ideas, creative inputs, and solution-oriented when dealing with problems. This makes the country excel in many fields and makes us one of the top choices for outsourcing jobs.
Efficiency
You don’t need to waste any of your time. We take charge in setting up your operations and a suitable office for your staff. We also take advantage of the time difference as we offer a 24/7 working team. Even if you are resting, your business continues its operations with us.
Government support
The government has been an integral part of the BPO success in the country. It has backed the industry up for over 25 years already.
Support provided includes:
Multilingual speaking agents
The Philippines has the top spot for business English skills. This is according to GlobalEnglish Corporation. This is because at least 90% are English speakers in the country. It has become a great advantage in the Philippine outsourcing industry. There are also many Filipinos who speak other spoken languages in the world.
Set-up and models of outsourcing companies in the Philippines
Listed below are some of our outsourcing models that you may find helpful.
Third-Party Outsourcing
This is the most common delivery model associated with BPOs in the Philippines. It is the transfer of tasks to an entity outside the organization. According to a study by the Everest Research Institute , outsourcing to an offshore IT vendor is more affordable. This is in comparison to establishing a captive unit owned by the company.
Project-Based Outsourcing
Suitable for companies looking for short-term cost savings on one-time or test projects of low to medium complexity. This model is ideal for projects with well-defined requirements. You may choose this if demand is irregular or when you are unable to hire full-time employees.
Dedicated Offshore Center
Clients that want a cost-effective alternative to in-house production often use an alternative. Dedicated offshore centers establish a team of local professionals. This team would be working full-time for the client.
Captive Centers
Also called an offshore shared service. Captive centers are an in-house delivery model. The company owns some business process facilities in locations outside their main office. As a subsidiary, it allows the company to support lower-cost offshore resources. Meanwhile, they still maintain complete control over processes.
Hybrid Model
Today, captive centers have matured into a hybrid model. These models could represent from 15 to 20 percent of all work sent to offshore providers. At least 80% of the captive units in Manila alone provide voice, back-office, and IT-related services. About half of captive units providing voice services are completely or owned by a U.S. company.
Still can’t find the perfect set up for you? Let’s have a talk!
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