Average Salary for Call Center Agents in the Philippines

What’s the Average Salary for Call Center Agents in the Philippines?

It’s no secret that the BPO industry is booming. One of the secrets is because of the salary of call center agents. In this article, you will find the average salary of call center agents in the Philippines.

Aside from providing businesses with easy solutions, the outsourcing industry provides many opportunities to professionals in the Philippines. 

The Philippines steadily became one of the top outsourcing providers in the world. The BPO boom helped stabilize the Philippine economy, providing job opportunities for locals and developed industries that support it. Due to this, being a BPO employee became one of the most lucrative careers in the country. 

While it’s common knowledge that outsourcing is way more affordable than its worth. As business owners you would definitely want an inside look at what these affordable rates cover, especially when it comes to how much of this goes to paying the staff. 

Good employees don’t come cheap, so let’s take a closer look at how much a call center agent makes. 

Why Employees are Attracted to Working in a Call Center

The Philippines recognize the impact of the BPO industry in the country’s economy. To further encourage investments, the local government launched initiatives that provide incentives both to companies and employees. 

Filipinos count their pay by the month, and usually receive paychecks biweekly. BPO workers are no different, and due to competition among BPOs, many companies offer many employee benefits. This, along with a competitive pay to attract more recruits. Aside from mandatory health insurance, night differential pay and other added benefits like single parent leave and childcare, a call center agent enjoys a higher monthly rate compared to many rank and file corporate employees in the Philippines. 

How Much Do Philippine Call Center Agents Make? 

Due to the high demand for call center agents, many professionals are considering a career in the industry, and with the birth of industry-specific outsourcing services, more and more professionals from different fields are taking the plunge and finding placements in outsourcing companies. This adds to the value of outsourcing to the Philippines, giving clients access to a pool of credible talent. 

The average salary of a call center agent ranges from 26,500 PHP (483.65 USD) per month, roughly 163 PHP per hour (2.97 USD). This, of course, is subject to many factors, especially in cases where industry-specific knowledge and skills are required. The highest possible monthly rate can reach up to 40,000 PHP (730.04 USD) per month, and the lowest being around 18,000 PHP (328.52 USD). These are all gross monthly income, and are still subject to tax and other deductions. 

These rates work well for both the business and the agents – the business gets a big value from outsourcing, and the agents earn well, compared to rates in other jobs in the market. These rates may not seem much to you, but there are many reasons why the Philippines are able to offer the lowest rates without compromising their employees’ wages. 

Why Are Outsourcing Rates Low in the Philippines? 

Aside from the quality service, the Philippines became one of the top outsourcing sites in the world. One reason is because it offers one of the lowest package rates . 

As a business owner, you’re probably wondering how outsourcing providers in the country are breaking even, with operational costs and employees to pay. 

One of the biggest factors is that the cost of living in the Philippines is relatively low compared to many other cities in the world. Expenses like operational and housing costs, employee payroll, benefits and taxes are a lot more affordable in the country due to the lower cost of living and operations. It reflects exactly what it offers – a big value for a low price. 

Don’t Let the Low Rates Fool You

But don’t let the low rates fool you. The Philippines enjoyed a steady growth in popularity and revenue over the years because of the quality of services that’s unique to them. While many cities in the world are now into outsourcing, there are many reasons why businesses still prefer Philippine outsourcing providers, aside from the affordability and convenience.

The Philippines is a largely westernized country, which makes them adaptable and skilled in transacting with western countries. A big population of the country speaks near-fluent English. Coupled with their hospitable culture packaged at a cost-effective rate makes Philippine outsourcing the best choice for many businesses around the world. 

While outsourcing heavyweights like the Philippines and India are more known for customer service, newbie outsourcing sites in Eastern Europe and Asia are making a mark in more specific services such as IT and software outsourcing. 

Here are the annual rates call center agents earn per year, in comparison with India, US, UK and Australia:

• Philippines – 182,839 8PHP (3,337 USD)
• India – 267,598 INR (3,386.89 USD)
• US – 29,717 USD
• UK – 17,000 GBP (22,137 USD)
• Australia – 47,857 AUD (35,275 USD)

India, one of the biggest outsourcing providers in the world, formerly held the top spot in the list of preferred outsourcing sites, until the Philippines overtook them in the early 2010s. It continues to be a tight competition between both countries, given the small difference in their rates. 

Good Work Can Be Affordable

While it’s a common belief that cheap work isn’t good and that good work isn’t cheap, the same can’t be said about outsourcing. Outsourcing is created to be an affordable business solution. It maximizes low expense by getting the best service available to that rate, proving that good work can be cheap. 

The Philippines is a culture dedicated to service and excellence. This culture, coupled with skills, knowledge and ability to adapt makes the Filipino brand of service unlike any other in the world. 

In business, every investment needs to be an informed decision. In a small and growing business, you need investments that give results. Get the best value for your hard earned capital by making the choice to outsource. 

Shopping for an outsourcing provider may seem confusing, especially in the Philippines where business process outsourcing (BPO) companies are everywhere. Before you make a choice, it’s best to do your research and pick out a company that’s not only a provider but a partner. 

Magellan Solutions Provides Affordable, Top Quality Outsourcing For SMEs

Your business deserves the best. Make the best choice with Magellan Solutions.

Magellan Solutions, the first of its kind in the country, pioneered outsourcing made for small and medium-sized enterprises. 

With more than a decade of industry experiences, we provide stellar outsourcing services to businesses of every size, in every industry. An ISO-certified, HIPAA compliant company, we deliver services up to international standards. 

Make the better choice for your business. Find out what outsourcing can do for you today. 

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