Characteristics of BPO Companies in the Philippines

Are You Considering Hiring a BPO Company in the Philippines?

Believe it or not, there is still a high demand for outsourcing providers. Since the pandemic freezes all kinds of movements, BPO companies have been the savior of many companies and economies.

This demand is more likely to continue. And this is evident by the number of BPO companies that keep popping up everywhere.

Although many call centers are emerging, businesses still choose the Philippines. But why? What makes this Asian country unique? Let us explore the top characteristics of BPO companies in the Philippines.

 

Call Center Outsourcing Philippines

There is a myriad of reasons why this country is a top choice by many foreign companies. Here are the top characteristics of BPO companies in the Philippines:

Hospitality and Adaptability

It’s a trait that foreigners love about Filipinos.

“Generous and friendly treatment of visitors and guests or hospitable treatment.” That is how Merriam-Webster defines “Hospitality.” It’s easy to get along with Filipinos because they are affectionate. But don’t be too caught up with that definition. It only means that they are warm yet professional people.

Adaptability is the quality of being flexible. Filipinos are very versatile people. You can put them anywhere in your business process, and they will always perform their 100%.

These traits attract companies because it helps them build customer relationships. If that’s what you want, hire a BPO company in the Philippines!

 

Time Difference

What’s tricky in outsourcing BPO services is the time. Although it sounds so pressing, it’s not big of a deal. Time difference works with you, not against you.

Because of the time disparity, a business can now operate 24/7. If you set it right, it can increase the company’s productivity rate in a pinch.

Amongst many other reasons, this helps in preventing employee burnout.

 

Cultural Harmony

The Philippines was once a colony of the West. Hence Filipinos can relate to Westerners as neighbors. Also, the country’s business structure is very American.

Connecting with foreign clients will be easy because of its history for the people.

 

English Fluency

English is Filipinos’ second language. It is taught in public and private schools all over the country. What this means is that talking to foreign countries is easy for them.

 

Better Access to Talent

Head-hunting is a difficult task for every business. You can outsource now to find the best and most diverse talent.

The Philippines is brimming with skilled and ready individuals. Top Philippine universities produce more than 500,000 educated graduates every year. Most of them become executives, managers, and supervisors. They are goal-driven and ambitious. If you decide to outsource in the country, you choose these high-IQ people.

 

There are a lot of reasons why the Philippines is a great choice. It’s up to you now if you agree or not.

 

The Best Call Center Philippines Outsourcing

If you are ready to have a BPO set in the Philippines, we are here for you!

Magellan Solutions has more than 14 years of outsourcing experience. And we are a global leader in delivering a stellar customer experience.

Contact us now, and we will discuss how our company can help your business. Fill out the contact form below and get your 60-minute accessible business consultation!