Characteristics of Ideal Agents for a Chat Support CompanyCharacteristics of Ideal Agents for a Chat Support CompanyCharacteristics of Ideal Agents for a Chat Support CompanyCharacteristics of Ideal Agents for a Chat Support Company
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About Us
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
  • #1 SME Call Center Services and BPO Outsourcing Provider in the Philippines
    • Board of Directors
    • Company Overview
    • 24/7 Reservations Call Center
    • Accounting and Finance Operations
    • Applied Engineering
    • Computer Aided Drafting Service (CAD)
  • About Us
    • Application Sent
    • Blog
    • BPO Solutions
    • Accounts Payable Processing
✕
The Philippines for Insurance Account Outsourcing
A blog banner for What is Appointment Setting Outsourcing
What is Appointment Setting Outsourcing?

Characteristics of Ideal Agents for a Chat Support Company

A blog banner by Magellan Solutions titled Characteristics of Ideal Agents for a Chat Support Company

Characteristics of Ideal Agents for a Chat Support Company

What Should You Look for in Agents for a Chat Support Company?

Looking for the best agents in a chat support company can be a difficult task. Especially if there is a lot to choose from.  In the Philippines, there are more than 800 BPO companies that offer this assistance.

Live chat outsourcing becomes a trend as more people rely on their phones to browse products. Therefore, they tend to interact with businesses through text. Meanwhile, phone call conversation becomes less popular because of inconvenience.

So, what are the qualities of the agent that you should look for? Let us take a look at some of it:

Familiarity With Your Product

Of course, if a BPO company will represent you, they need to know your services. However, aside from awareness, agents must go through product training. This is to ensure that all customers’ inquiries will have an accurate answer.

Good thing, contact centers in the Philippines provide thorough training for their agents. Make sure to partner with a BPO that can adapt to the vision of your company. It will also help with the image branding.

Competent Communicator

Although the accent is not a factor in chat support, grammar and proper tone are important. Clients can misunderstood your agent without a proper speaking tone. They need to have a “friendly voice” through chat.

It takes effort to master it. However, Filipinos are very friendly so it is not a big issue for them. Therefore, it is easier for them to compose a text message than talking over the phone.

Multi-Taskers

A call center agent can only talk to one customer at a time. On the contrary, the chat support can interact with multiple customers at the same. Thus, these agents need to have the ability to do many tasks simultaneously.

It is perfect for Filipino agents as they can do several duties. Besides that, they can perform it with maximum quality still. Great service is still present even if there is a massive amount of responsibility.

Team Player in a Chat Support Company

Being a team player is essential in every job. This is more evident in the customer service industry. There are some customer-related issues that your agents are not familiar. Therefore, they will need to ask questions to properly addressed the concern. An agent with no teamwork will carelessly respond to the concern.

Philippine BPO companies have the training to improve the cooperation of agents. It is critical for the contact center industry as every team needs to reach a particular quota. With this in mind, they can’t reach it if someone is not functioning well.

Critical Thinker

When addressing a customer’s problem, your agents need to have an immediate solution. The majority of companies that solved customers’ problems in the first interaction improved by 30% in their service. It is because the client appreciates a quick resolution to their issue. Thus, they have a higher tendency to purchase your product or service again.

There are still a lot of things to consider in looking for chat support agents. But these are some of the most important attributes.

 

24 7 Web Chat: Easiest Way For Brand Awareness

Many consumers right now are using their mobile devices in searching for products. Therefore, it is easier for companies to advertise online. However, posting alone is not enough. Potential have some questions in mind about your services. 

This is where 24/7 chat service comes into action. Customers can only browse online during their convenient time. Around-the-clock online presence ensures that there are available people to answer inquiries. As a result, they will be aware of your branding easily.

 

Live Chat Answering Service: Fast And Easy Sales Conversion

Brand awareness can result in easy sales. Because people are more familiar with your product, they will consider you in the future. Your company will come into their mind first if they need the product you are offering.

This is the reason why the live chat answering service is a “must-have” for every company. It makes marketing and sales easier. Besides that, people will tag you as a reliable business. Thus, it can provide you more future customers.

 

24 7 Chat Platform: What Are These Platforms?

Once you figure out the kind of agents you want for your chat support. You also need to determine what platform are you going to use. There is a lot of software that offers the best customer service experience for clients.

Among these choices, here are some of it:

  • Podium Webchat – Best for the majority of users
  • HubSpot Live Chat – Best free live chat software
  • LiveChat – Best for converting website visitors into buyers
  • LiveAgent – Best helpdesk live chat software
  • Olark – Best live chat software for sales and marketing
  • Chaport – Best beginners live chat software
  • Pure Chat – Best live chat tool for small businesses
  • Sendinblue – Best support and marketing suite
  • ChatBot – Best live chatbot tool
  • Freshchat – Best for B2B interaction
  • Trengo – Best for omnichannel customer support
  • ClickDesk – Best for voice and video chat

If you partner with BPO companies, there’s no need to worry about this. They will provide the proper software that is appropriate for your service.

If you are new to outsourcing, then Magellan Solutions can help you. We have top-of-the-line technologies to further improve your operations. Besides that, our implementations manager can help you with the service that you need.

We also take pride in our world-class agents. They went through training to enhance their skills in sales and customer service. Contact us today and get a free 60-minute consultation. Please fill out the contact us form today.

TALK TO US!

Contact us today for more information.

    You can also contact our numbers:

    Toll Free:1 800 371 6224
    US:+1 650 204 3191

    UK:+44 8082 803 175,
    AU:+61 1800 247 724

    Share this:

    • Click to share on Twitter (Opens in new window)
    • Click to share on Facebook (Opens in new window)
    • Click to share on LinkedIn (Opens in new window)
    • Click to share on Skype (Opens in new window)
    • Click to share on WhatsApp (Opens in new window)
    Magellan Solutions
    Magellan Solutions

    Related posts

    Advantages of Different Set Up Outsourcing Philippines
    January 2, 2023

    Advantages of Different Outsourcing Set Ups


    Read more - Advantages of Different Outsourcing Set Ups
    Where is the Industry's Top Outsource Staffing Locations? banner
    September 22, 2022

    The Key Similarities and Differences of The Industry’s Top Outsource Staffing Locations


    Read more - The Key Similarities and Differences of The Industry’s Top Outsource Staffing Locations
    Close 90% of Your Sales with These Tried and Tested Discovery Questions for Sales Banner
    September 20, 2022

    Close 90% of Your Sales with These Tried and Tested Discovery Questions for Sales


    Read more - Close 90% of Your Sales with These Tried and Tested Discovery Questions for Sales
    Customer Service Outsourcing
    September 6, 2022

    The Complete Guide to Outsourcing Customer Service


    Read more - The Complete Guide to Outsourcing Customer Service
    essential checklist for first timer banner
    August 5, 2022

    Essential Checklist When You Outsource the First Time


    Read more - Essential Checklist When You Outsource the First Time
    Balance Scale in Philippines Law on Outsourcing
    June 20, 2022

    Philippine Laws on Outsourcing


    Read more - Philippine Laws on Outsourcing

    Magellan Solutions Outsourcing, Inc

    California – USA (West Coast)
    100 Old Country Road Suite H, Brisbane, CA 94005, United States

    Florida – USA (East Coast)
    1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC
    PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City,
    Metro Manila 1552

    Philippines – APAC
    8th flr, Centris Cyberpod 5
    ETON Loop A, Diliman,
    Quezon City,
    Metro Manila 1103

     

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    INDUSTRIES


    Outsourcing for Legal Process BPO

    Outsourcing for HR Services BPO

    Outsourcing for eCommerce BPO

    Outsourcing for Real Estate BPO

    Outsourcing for 3D Service BPO

    Outsourcing for Mobile App BPO

    Outsourcing for Healthcare BPO

    Outsourcing for eServices BPO

    Outsourcing for Education BPO

    Outsourcing for Insurance BPO

    Outsourcing for Telecom BPO

    Outsourcing for Retail BPO

    Outsourcing for Travel BPO

    CALL CENTER OUTSOURCING & BPO SERVICES


    24 7 Answering Service

    Omnichannel Contact Center

    Customer Support Outsourcing

    Multilingual Call Center Services

    Lead Generation Services

    Cold Calling Services

    Interactive Voice Response System

    Staff Leasing

    Back Office Services

    Community Moderation Services

    Virtual Assistant Services

    QUICK LINKS

    About Us
    Sample Call Recordings
    News & Blog
    Resources
    Our BPO & Call Center Facilities
    Message from the CEO
    Privacy Policy

    ASSOCIATIONS

    Black and white Supplier Clearinghouse CPUC Certification Logo
    black and white philcall logo
    black and white Philippine Australia Business Council logo
    Black and white IBPAPlogo
    Black and white CCAP logo

    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
    .
    SettingsI ACCEPT
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    CookieDurationDescription
    _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
    _ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
    _gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
    _gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
    _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    CookieDurationDescription
    test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT
    Powered by CookieYes Logo