Back office serves as the engine room of any business. When it fails, its failure spills over onto the entire process in the company. As the business grows, so are back office tasks composed of administrative processes. While expansion is the go-to option to address such challenges, back office outsourcing services have now become the cost effective and efficient strategy to do so.
Back office outsourcing services seem just like a simple tool in the arsenal of business management. However, most business owners often mistake this move as the same as outsourcing or with BPO in general.
It is true that back office outsourcing means contracting your administrative tasks to external providers, let’s say in the Philippines or India. But remember, you are not simply passing off your tasks to outsourcing providers. You are availing services of talents who are knowledgeable and have years of experience in that specific function you need.
|Finance||Human Resources||Business Analysis||Marketing Team|
|Accounting & Bookkeeping||HR Manager||Business Analysts||Market Researcher|
|Payroll Manager||Recruitment Staff||Data Researchers||Marketing Data Analyst|
|Payroll Processor||Workforce Manager||Data Analysts||Administration Assistant|
|Accounts payable processor||Performance Management Specialists||Data Entry Specialists||Data Entry Specialist|
|Accounts receivable processor||Training Specialists|
|Debt Collection Processor||Employee Development Specialists|
Now when you partner with a BPO service provider, they do not simply supply you with staff to do these functions. Most of the time, their staff are people who have the necessary skill to do these back office support services.
Let’s say you want to outsource your payroll management. A BPO company will provide a staff who has a degree in accounting and has experience on payroll processing.
The same is also true for IT back office support, they can provide staff with IT degrees and are experienced in that industry.
For data management, which is one of the crucial but repetitive tasks, a BPO company has experienced back office data processing staff for you.
This assures you that when you avail back office outsourcing services, you can have the service of these experts. Maybe even better compared to your in-house talents but less the spending.
Big businesses and industry key players have been doing back office support outsourcing and they sure acquire tons of benefits. What’s good with this strategy is it is also perfect for SMEs.
For startup businesses, you would rather spend on things that have direct impact for growth. Spend on assets that contribute to streamline your product or service. Which is back office support outsourcing can help you do so.
We know in general that outsourcing is cost effective. This is true when you compare labor wage and infrastructure maintenance between the US and outsourcing destinations like the Philippines and India.
Also you don’t have to concern yourself with acquiring office equipment for these people. As your BPO provider will do these for you. The less you spend on back office management, the more you save.
Also you outsourced to people who do just that function. Means no distraction and they can focus on their assigned tasks. This results in faster processing and early delivery of output. Time is money. Imagine the savings you can acquire when processes are done as per deadline or earlier.
Back office outsourcing is knowledge process outsourcing in more ways than one. As knowledgeable or even experts process your back office support like accounting and IT. This assures you get your hand on quality output that these people can provide you.
In turn, this smoothens your process flow, from back office to front office. From your production to distribution of your product or service to your customers.
There is a huge emphasis on expansion for SMEs. This is the reason why you need your in-house employees to focus on core competencies. You would rather have them spend their valuable time to improve your products and services.
Back office outsourcing services enable you to scale up or down whenever you need. You can have full back office support to work for your advantage. Also when you partner with a BPO provider, you can avail short term or long term contracts. Work with them as you need them.
Once you decide to do back office support outsourcing, you ought to do your homework. This could entail research and shortlisting of your providers to name a few. Outsourcing is a huge market. This only means there are tons of BPO providers you can choose from.
Of course like any other things in the world, you can find subpar, mediocre, and the best BPO companies you can partner with. You can do the following steps in order to make the best decision.
All good things come from good research. You can do this to look for a BPO provider that aligns with your values and understand your business model. Some BPO providers work best with big business, some are a great match for SMEs and startups.
Researching will help you shortlist BPO providers you see your business setting up a partnership with. Also a BPO provider that can cater to your needs and can provide high quality service.
Also you can look for a provider that specializes in the back office support you desire and who has outstanding record and experience.
While outsourcing is indeed cost saving, you still need to do proper computation. For starters, you should compare whether you can really save when you do back office support outsourcing.
A reliable BPO provider can give you a clear picture of cost breakdown. This is for you to understand if you are indeed saving money when you partner with them.
Also you can compare how much each BPO provider charges for package-based, results-based, or any customized pricing models you can think of.
Back office outsourcing is an investment. This works best as a long term partnership. For SMEs, you can look for BPO companies that can keep up with you in the long run. A provider that is flexible enough to be at pace while your business grows.
In conclusion, you have to choose a BPO provider that can provide efficient back office support services that you need. A provider that can achieve your project milestone as you collaborate with them.
As the #1 SME-focused BPO provider, we cater custom fit back office support services for startups and SMEs. Here in Magellan Solutions, we only provide staff that has in-depth knowledge of the service you want to avail.
We can help you streamline your overall business operations. As you focus on things that matter to you: your business growth and higher ROI.
We can provide various back office outsourcing services that you may need. Our 17+ years in the service provide us with incomparable industry experience that results in our efficient services.
Data and information security matters to us, the same it is for you. That’s why we follow an internationally recognized Quality Management System. We are ISO 27001 certified and HIPAA-compliant. You can ensure our utmost protection of your data and information.
Give us a call today for your free 60-minute business consultation. Let’s work together for our mutual growth. Fill up the form below!
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