Loads of businesses looking to outsource their call operations. Your setup determines the structure of your call center. You can choose to run the following setups:
Operates from a central location.
Employees work at an office and everything is handled there. This is a good option if you want to build your business at a fixed location. It also allows you to cater to large companies with high compliance and security requirements. This is also an option if you plan to hire a number of talents. Running this kind of call center may also introduce small business operations that could potentially use your call center services.
On the other hand, this is an expensive choice. Rent of space is high. There is also an additional cost for premium for utility services.
Usually entirely remote.
This is a good option if you don’t have much money to spend on setup costs. Your operations are carried out by your employees remotely. You get to save up from paying for overheads like rent, electricity, and the internet.
However, managing a large remote workforce is not easy. You will need to have the right tools. Even with the right tools, you would need to have a pool of trained individuals for it.
The low operating cost in offshoring to countries does not equal low-quality workers. We always consider the experience of the agent. In line with this, we look into the agreement on the salary budget of the client.
There are other Southeast Asian countries that offer cost-saving services. But most American companies still prefer the Philippines. This is because of the high mastery of the English language and exposure to Western culture. India also offers cheaper services. But the downside is having heavy accents and idioms that confuse American customers. This is true for both voice and non-voice services.
The Philippines have a skilled workforce and lower call center pricing. It’s the main reason why it would be better if you outsource here. It’s that simple.
Magellan Solutions’ clients found their industry having a greater advantage. Unlike those who have not yet offshored services, they have not had the following major points improve:
As a call center support provider, we are an extension of your business. We help in creating a promising and better brand image for you with our top-notch services.
Our 24/7 call center support services allow businesses to connect with clients at any time. No weekend or holiday is going to be empty for your business.
This further creates a good impression with the availability to customers.
We have a team of trained call center support. They result in a high level of customer satisfaction.
We are able to cater to clients around the globe through our multilingual support team. As a result, this makes your customer base wider.
We created a special feature that helps businesses get value-for-money services.
With staff outsourcing, you are still the boss. Outsourced staff would concentrate on operations and business projects. This would all be according to your given instructions.
Cutting costs is one of the most common attractions. This is one of the many reasons why industries decide on offshoring their operations.
We take charge in setting up your operations and a suitable office for your staff. We also take advantage of the time difference as we offer a 24/7 working team.
With the skilled workforce and lower call center pricing in the Philippines, it would be better if you outsource here. It’s that simple.
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