Many corporations turn to BPO Philippines to maximize their potential in terms of profitability and productivity. However, this is not the only thing that they can help you with.
Almost 90% of businesses in the US belong to the small and medium enterprises (SMEs) group.
It means the competition to get local customers is getting fiercer as time goes by. Many businesses use the same tactics and prospects are getting tired of the same processes.
When there’s too much competition in your local area, you might need to look for another opportunity where you can thrive.
This is where outsourcing your service becomes a valuable option. BPO companies can provide several strategies on how you can win your potential customers.
But, most of these third-party service providers only focus on existing customers you have in your operation. They will go by the data you provided to them to further improve your business.
Meanwhile, BPO Philippines can open up a wider range of customers for your business through the internationalization of your brand.
Let’s take a look at some ways that call center Philippines can help you globalize your products and services:
So, they made some adjustments on how they can make call center center services more convenient for their clients.
Hence, they found out that 75% of customers think they should have the ability to solve their own product or service issues.
As a result, BPO Philippines integrated AI technology into their client’s hotline so customers can have an option to assist themselves with their problems.
Not only it’ll help you reduce the call volume, but your agent can also have more time accommodating global clients with their other concerns.
All in all, it is not always efficient to hire many call center agents to widen the marketability of your business. You also have to find ways to maximize technology in your call center operation.
Research found out that 80% of businesses right now said that customers’ feedback is the core of their business decision- making process.
It is in line with what most of the customers want since 90% of them believe that business should give them the ability to provide honest feedback.
Unfortunately, not every business knows how to create an effective feedback making service for their customer. In fact, only 37%
So, BPO Philippines offers some ways to make it possible to their clients.
They have an outbound survey processing service wherein they will proactively call clients to ask about their feedback one their most recent purchase.
Surely, customers will appreciate your proactiveness in checking the quality of the product they buy from your company.
Eventually, your market range will grow globally due to positive sentiments you’ve gotten from your previous customers.
7 out of 10 of your customers get extremely frustrated every time they’ve been on hold for more than 5 minutes.
This will leave a bad reputation in your company since it is one of the factors for an excellent customer service satisfaction (CSAT) score.
So, those BPO companies focused on SMEs introduced a blended contact center service which proved to be 15 seconds faster in average speed of answer compared to dedicated teams.
Aside from blended call centers, BPO Philippines also found out that 75% of global customers like the idea of a callback after a long hold.
Meaning the system will give them an option if they would like a call back instead of waiting further. Then, someone will give them a call once the volume is no longer overwhelming.
As a result, more consumers receive proper customer service experience without wasting too much of their time.
Business owners also gain more leverage with global customers since they’d rather wait for someone to call them back rather than looking for another company to deal with.
As you can see, all of these solutions are based on what customers’ think about the service.
Meaning, BPO Philippines’ way of persuading the majority of global consumers depends on the customers’ feedback.
They’ll always involve the consumers since they are the receiving part of the service. Therefore, they will be the judge whether the service is satisfactory or not.
Another thing that we can notice is that most of these solutions are all about being proactive towards your customers.
All consumers will appreciate it if your business won’t leave them hanging after purchasing your service.
It is the reason why most BPO Philippines treat their after-sales service the same way they treat their pre-sales service.
After all, nurturing consumers won’t stop at the purchasing process. More than 60% of your existing customers will most likely buy from you again if they find your service “very good”.
There are more than 700 BPO companies in the Philippines. All of them have different specializations and expertise.
Most provide service for big corporations and Fortune 500 which have different procedures compared to SMEs.
These BPO companies that offer services for large businesses expect a minimum requirement for their operation.
Whereas SMEs might need people below this minimum requirement since they still have a very low expectation in terms of call volume.
On the other hand, these big corporations might also have a system that they want to integrate with their call center operations.
So, these BPO companies will allow these businesses to do what they want and will just provide them manpower to execute it.
Meanwhile, SMEs need thorough assistance all throughout the process since most of them are new in the outsourcing industry.
Therefore, your third-party service provider should have the passion in assisting start-up businesses towards their development.
More than manpower, they should be able to help your business strategize solutions by creating effective metrics and KPIs.
|RANKING||2. TOP BPO COMPANIES IN PHILIPPINES 2020||3. TOP BPO COMPANIES IN PHILIPPINES 2021|
|2||Flatworld Solutions||Magellan Solutions||Six Eleven Global Teleservices|
|3||Fusion BPO Services||Global Sky||Cloudstaff|
|4||Magellan Solutions||KDCI Outsourcing||Infinit-O|
|5||Premier BPO||Propelrr||Support Services Group|
As you can see, there’s only one BPO company who managed to remain consistent in the top 5.
Magellan Solutions were able to adjust to the modern needs of their global business partners.
Their agents provide flexible services for their clients’ needs be it for call center or back-office function.
On top of that, the management also provides necessary solutions towards challenges from shifting to remote work due to the pandemic.
They were also able to maintain their operations even if many BPO businesses stop with their operations.
All in all, Magellan Solutions success over the last 3 years is a combination of excellent call center agents and efficient management group.
If you are a small or medium business looking to outsource your call center and back office service then go to Magellan Solutions.
We have more than 18 years of experience providing service for SMEs from different industries.
Here are some contact support services we offer:
We are an ISO certified BPO company that strictly follows a high standard of service from recruitment to on-boarding process.
Besides that, we guarantee a fortified protection for your data. Our tech support team has different security protocols to prevent online breaching.
Our Business Developers can help you in setting up your key performance indicators (KPI). KPIs will guide you and monitor the progress of your business with us.
We also offer guaranteed flexible pricing options based on several factors like service and number of agents you need. Magellan Solutions understands that start-up businesses have limited funds in outsourcing services.
Contact us today and get a free 60-minute business consultation. Please fill out the contact form below.
Contact us today for more information.