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A blog banner by Magellan Solutions titled12 Businesses That Need To Outsource Data Entry in 2021
12 Businesses That Need To Outsource Data Entry in 2021
6 Types of People Telemarketers Call - Telemarketing Philippines
What Are The Calls Made In Telemarketing?

How Philippines Call Center Outsourcing Can Triple Your Business Value

blog banner for How Philippines Call Center Outsourcing Can Triple Your Business Value

blog banner for How Philippines Call Center Outsourcing Can Triple Your Business Value

Did you know that Philippines Call Center Outsourcing can increase your company’s value by threefold?

Businesses are told time and time again that they will call center outsourcing Philippines is highly advantageous.

The Southeast nation of 100 million people stays ahead of the increasingly fierce global competition. 

By ensuring that its call center agents receive extensive training in areas such as advanced data analytics, software technology, and machine learning; call centre services Philippines promises a threefold return when you choose to partner with them.

But is this true? Can contact center services Philippines triple your business value? Let us take a look.

 

Common Services Offered in Contact Center Solutions Philippines

One best way to determine how critical the role of BPOs are to businesses is to look at the services they offer.

Services offered are an indication of the contact center’s capabilities. It is also a testament and a gauge on their technology, flexibility and efficiency.

Even more so, any call center company in Philippines can provide these services on the following top industries:

  1. Telecommunication

Because of the presence of the internet, telecom companies are constantly creating new business models and innovative offerings to improve customer experience and reduce customer churn.

That is why BPOs are a valuable asset to them since they can help them experience a more efficient and problem-free process.

Here are the common services offered in the industry:

  • B2B Telecalling Services
  • B2C Telecalling Services
  • Inbound Calling Services
  • Outbound Calling Services
  • Order Taking & Fulfillment
  • Lead Generation

 

  1. Life and Health Insurance

Most company of call center in Philippines are respected because of their extra attention to healthcare.

Not only that, because of the lower labor costs companies are attracted to invest in the country. As a result, BPO firms have earned the reputation of being a cost-effective solution in the 21st century.

Furthermore, here are the common services offered by different contact center Philippines.

  • Medical Coding And Billing
  • Claims Processing
  • Medical Data Entry Services
  • Telehealth Services
  • Telemedicine Services
  • Medical Transcription Services

 

  1. E-commerce

E-commerce titans like Alibaba and Amazon forever changed the landscape of the retail industry, letting consumers purchase everything from electronics and clothing to household items with the click of a button.

This rapidly growing industry, which comprises over 45 percent of all retail growth, means competition is fierce. Online merchants must be able to adapt and embrace new technologies and strategies to improve customer retention and stay relevant.

This is where BPOs come in. They aid companies for them to have a competitive advantage.

Here are services offered by any call center company in manila:

  • eCommerce Full Outsourcing
  • eCommerce Logistics
  • Product Indexing
  • Claim Management
  • Tech support

 

  1. Real Estate

A BPO in real estate provides the necessary manpower to perform tasks that are needed by real estate companies. Filipino call center agents in this field are usually trained negotiators and customer service experts.

Call center PH markets these services for the needs of Real Estate companies.

  • Telemarketing
  • Appointment Setting Services
  • BPO Property Valuation Service
  • BPO Broker Service
  • BPO Home Value Service

 

  1. Financial

Finance is the number one industry of 2021. The finance industry supported the rest of the industries on the list to financially survive the effects of the pandemic recession.

That is why it is also the industry that relies so much on call center Philippines for support.

Here are the common services under the financial industry:

  • Omni Channel Services
  • 24/7 Customer Services
  • Phone Answering Services
  • Loan Processing Call Center
  • Account Receivables Services

 

Three Philippines Outbound Call Center Case Studies

Since we already know the services offered by many call center companies in Metro Manila. Let us look at the success stories of clients that decided to outsource in the country.

 

Case #1: Healthcare Sector

A director of Operations for Vaccination in The States. experienced a reduction in the volume of call handling. From 10 calls to 15 calls per hour. They also commended call centers in Manila Philippines for its QA accuracy. 

They are raving about Filipinos’ enthusiastic and proactive approach. They note that the communication has helped them prevent issues before they happen.

 

Case #2: Leading Insurance Company

The strategy of this insurance firm is not working despite having customer support channels such as web chat, a self-service portal, and instant messaging.

However, after outsourcing to a result call center Philippines, they experienced drastic change with their metrics.

  • Increase of 35% in the overall process efficiency
  • Reduction by 15% in Average Handling Time (AHT)
  • There is a 45% improvement on Customer Satisfaction (CSAT) Rate 
  • More than 80% of customers using web chat get their needed services within 30 seconds compared to 55% earlier for the same duration

 

Case #3: Media Company

The Operations Manager from Rocket-Resume.com expresses his appreciation for the help result call center Philippines provided.

In their testimonial, they said that call centers are critical to their business growth.

Through BPOs, they were able to:

  • 0% missed ticket. All pending concerns are resolved immediately.
  • Improve customer satisfaction (CSat) by 30 points

 

The Best Call Center Company in the Philippines

Magellan Solutions is a BPO company based in the Philippines that focuses on supporting small to midsize businesses. 

With over 18 years of industry experience, we offer high-quality customer service support and call center services. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.

At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. We make sure that they have all the necessary tools, equipment, and knowledge to serve customers. 

We believe that progress shouldn’t break your bank, so our services remain flexible and competitive.

Want to find out more about how to outsource call center Philippines? You can start by reaching out to us now, and we will discuss with you how we can help your business succeed. Complete the contact form below and talk to us for free!

TALK TO US!

Contact us today for more information.

 

    You can also contact our numbers:


    Toll Free: 1 800 371 6224
    US: +1 650 204 3191

    UK:+44 8082 803 175,
    AU: +61 1800 247 724

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    Miguel Edosma
    Miguel Edosma

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    Magellan Solutions Outsourcing, Inc

    Arrow Divider Footer min

    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA

    94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division)

    Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw

    Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

    8th floor, Centris Cyberpod 5 ETON Loop A, Diliman,

    Quezon City, Metro Manila 1103

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    Industries

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      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
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      • Multilingual Call Center Services
      • Lead Generation Services
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      Quick Links

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      • Privacy Policy

      Associations



      Magellan Solutions Outsourcing, Inc

      Arrow Divider Footer min

      California – USA (West Coast)

      100 Old Country Road Suite H, Brisbane, CA 94005, United States

      Florida – USA (East Coast)

      1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

      Philippines – APAC

      PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

      Philippines – APAC

      8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

      US: +1 650 204 3191
      UK: +44 8082 803 175
      AU: +61 1800 247 724
      hello@magellan-solutions.com

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Industries

      • Outsourcing for 3D Service BPO
      • Outsourcing for Education BPO
      • Outsourcing for eCommerce BPO
      • Outsourcing for eServices BPO
      • Outsourcing for Healthcare BPO
      • Outsourcing for HR Service BPO
      • Outsourcing for Insurance BPO
      • Outsourcing for Legal Process BPO
      • Outsourcing for Mobile App BPO
      • Outsourcing for Telecom BPO
      • Outsourcing for Travel BPO
      • Outsourcing for Retail BPO
      • Outsourcing for Real Estate BPO

      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Associations




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