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The Impact Of Offshore Legal Process Outsourcing

Improve SME’s Sale and Performance with Offshoring

How to Improve SMEs Sale and Performance with Offshoring banner

How to Improve SMEs Sale and Performance with Offshoring banner

Should small-to-medium businesses do offshoring?

Large firms pride themselves on having the experience and expertise offshoring customer service operations – and they are getting positive results. Small companies, though representing 99.7% of employer firms. Whereas, 45% of the total private payroll in the United States, has yet to catch up in terms of gaining similar exposure.

Even though they control more than 70% of US call center seats, they are still not being used in the offshore contact center industry. This is because there are problems with sending operations overseas.

“Today, offshore customer service for small-sized businesses is a viable business strategy,” said Fred Chua, CEO of Magellan Solutions Outsourcing Inc., an expanding Philippines-based contact center with a 100-strong workforce.

“We have made it easy for them to appreciate its benefits in their business and enjoy the same level of expertise mostly offered by large providers.”

Magellan Solutions, according to Chua, is “well-diversified to perform a wide range of offshore contact center services such as order taking, telephone answering services, customer service and technical support.” On the outbound side, it can do lead generation, appointment setting, and direct telemarketing programs.

At the moment, Magellan is ready to add more jobs in areas like sales and customer service.

For Chua, it’s not enough to get paid and do a good job. When you work with clients, you and they both grow.

Partner with Magellan Solutions

Magellan has done a great job since its inception.

Most especially in finding and keeping the best people. Like most companies that use their resources well, Magellan sees people as one of its most important assets. And it will continue to work to build a sense of community between management and team members.

All these elements combined, Chua hopes to see more small businesses availing of customer service offshoring services. “It’s focused, responsive and results-oriented. Magellan is equipped to address their needs and ensure that they get the best quality service possible.”

TALK TO US!

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    Magellan Solutions Outsourcing, Inc

    Arrow Divider Footer min

    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA

    94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division)

    Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw

    Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

    8th floor, Centris Cyberpod 5 ETON Loop A, Diliman,

    Quezon City, Metro Manila 1103

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    Industries

    • Outsourcing for 3D Service BPO

    • Outsourcing for Insurance BPO

    • Outsourcing for Education BPO

    • Outsourcing for Legal Process BPO

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      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
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      Quick Links

      • About Us
      • Sample Call Recordings
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      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Associations



      Magellan Solutions Outsourcing, Inc

      Arrow Divider Footer min

      California – USA (West Coast)

      100 Old Country Road Suite H, Brisbane, CA 94005, United States

      Florida – USA (East Coast)

      1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

      Philippines – APAC

      PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

      Philippines – APAC

      8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

      US: +1 650 204 3191
      UK: +44 8082 803 175
      AU: +61 1800 247 724
      hello@magellan-solutions.com

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Industries

      • Outsourcing for 3D Service BPO
      • Outsourcing for Education BPO
      • Outsourcing for eCommerce BPO
      • Outsourcing for eServices BPO
      • Outsourcing for Healthcare BPO
      • Outsourcing for HR Service BPO
      • Outsourcing for Insurance BPO
      • Outsourcing for Legal Process BPO
      • Outsourcing for Mobile App BPO
      • Outsourcing for Telecom BPO
      • Outsourcing for Travel BPO
      • Outsourcing for Retail BPO
      • Outsourcing for Real Estate BPO

      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Associations




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