Phone answering is one of the main channels that businesses use to provide customer service. This is why outsourcing phone answering services can be a great help to your business. Here, customer service representatives are put in charge of incoming calls, and resolve any concern or queries from the callers in real time.
While some business owners choose to set up their own in-house call center, a lot of other businesses choose to outsource call answering to a third-party service provider. If you are considering doing the latter, we are here to help you make an informed decision.
A call answering service may also be referred to as a live answering service or a telephone answering service. When you outsource this service, you are basically hiring a third-party service provider to be your inbound call center, and handle the calls that come in through your business phone numbers.
The outsourcing company provides a team of agents who are trained in customer service, and can cover other tasks aside from phone answering services. For example, they can be in charge of scheduling appointments, resolving credit card issues, and providing virtual receptionist services.
Call answering is almost a universal service which every business needs. Regardless of your size, industry, or sector, your organization would definitely benefit from outsourcing a call answering service. Here are some popular examples:
According to research, 60% of customers prefer communicating with small businesses via phone call. Outsourcing a call answering service makes your business even more accessible to customers. In turn, the expanded customer reach would mean more opportunities for business.
Call answering service outsourcing is best for business, and boosts your business by:
There are no fixed industry standards when it comes to call answering services. For some service providers that offer an answering service, per call pricing determines the cost, while others may even provide a free trial of the service.
Your needs and preferences also affect the cost of outsourcing this service. Some of the factors that determine the rates of call answering service outsourcing include:
There are lots of service providers to choose from. However, not all of them are the best fit for your business. To find the right outsourcing partner, here are some factors to consider:
Magellan Solutions is a call center service provider that offers call answering services. We have been in the industry for over 15 years, and our company is HIPAA and ISO certified. Our team is made of highly skilled and thoroughly trained professionals. With all of these qualities, we guarantee high quality answering services at flexible prices.
Would you like to learn more about our business? Contact us today, and our team will respond immediately.
Contact us today for more information.
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