Bureaucracy is still rampant in the medical sector. One effective way to reduce or eliminate that in your practice is through virtual receptionist services.
The medical industry is always hounded by dissatisfaction of patients. In fact, 25% of patients change their healthcare provider due to the facility’s longer holding time. At the same time, 53% of patients do not appreciate automated prompt response when talking about health-related matters.
In order to satisfy your patients, you have to ensure you can provide their expected quality of delivery, aside from the medical services itself.
A virtual receptionist may sound fancy and high-tech, but virtual receptionists are real people who make real connections in a virtual environment. As a business process outsourcing company, we are frequently asked the question “what is a virtual receptionist?” However, the solution is straightforward: a virtual receptionist is simply a receptionist who works from home.
If someone contacts your office and you are unavailable to answer the phone, the call will be routed to your dedicated virtual receptionist who will take care of the situation. Next, the receptionist will either take a message, book an appointment, or transfer the call to a more appropriate member of the practice’s staff who can provide more assistance.
Most callers prefer to speak with a live person when they make a phone call. Ditch the voicemail and say hello to a virtual medical receptionist who is warm, empathetic, and accommodating.
A virtual receptionist is for anyone who runs their own practice and requires assistance with tasks such as call handling, appointment scheduling, and patient qualification, among other things. Running a clinic on your own is difficult enough; however, with the assistance of a virtual assistant, you may boost efficiency by concentrating on your patients while we manage your phone calls and other administrative tasks.
Your medical career might be taxing on your time and energy. Sometimes it might be tough to keep track of all of the tasks associated with medical management. Because they assure efficient management and fulfillment of work on schedule and without errors, a virtual receptionist may be a great asset to your company. Additionally, an onsite medical team is capable of performing all of these tasks for you.
In practice, however, personnel availability and training are both hard, and errors are committed much too frequently when such responsibilities are performed. A second set of eyes is also required to double-check the work before it is submitted. Your virtual receptionist is your ideal extra set of eyes who manages and keeps your daily routine troubles at bay so that you can concentrate on other things.
Virtual receptionists are more efficient and dependable, making them an excellent fit for your company’s needs. That’s not all, either. Discover the advantages of using an outsourced reception service in the following paragraphs.
Having a virtual medical receptionist is similar to having a traditional medical receptionist in several ways. Although they are employed as full-time employees in your office, they work from home or another location of their choosing.
In some cases, virtual receptionists can be responsible for performing all of the functions of a traditional receptionist. In addition to answering incoming calls, taking messages, transferring calls, making outgoing calls, scheduling appointments, and many other tasks, they can do so while working from a remote location.
The service plan you choose when you first set up your virtual medical receptionist service is the first step. There are several options available, each with a different level of service from your virtual receptionist to meet the exact demands of your company.
For starters, you can get 24/7/365 phone answering service to ensure patients can reach your facilities, no matter what time of the day. It is a fact that round-the-clock availability is expected from any medical provider. If you have this particular service, you already have an edge against competitors.
On the other hand, virtual answering service does not only utilize automated response but instead uses it to improve proper routing of patients to the right medical practitioner. Also they are able to use medical clinic software to provide efficient services. All the while serves as the first point of contact, between the patients and your medical facility.
In addition to that, virtual receptionists service can handle tasks associated with an in-house receptionist. As they can handle calls, arrange, confirm and follow-up on appointments.
Also they can carry out medical insurance verifications, prescription refills, and plan for patient referrals.
Patient-medical practitioner communication is the key to ensure your medical facility stays afloat amidst the cutthroat industry. Here are the benefits to further encourage you to get virtual receptionist services.
Medical practitioners such as doctors often thrive in the referral system and attend to multiple patients with different medical issues. Thus you need to ensure that your facility does not encourage incompetence and inefficiency when setting up schedules for your patient and doctors.
Also by getting a virtual answering service, you can ensure your doctors can maximize their schedule in checking up the patient. As well as their maximum ability to ensure quality medical services.
Lack of care is a no-no for patients. That is why they switch medical facilities when they feel your facilities do not prioritize their needs, aside from the healthcare services they want to get from you.
Through your 24/7/365 phone answering service, you can closely monitor incoming calls of patients. This results in better calls management, efficient scheduling of patient-doctor ratio, and quantitative objectives that improves customer service overall.
Hiring for an in-house receptionist often comes with a lot of overhead costs that may not be smart for your healthcare facility. But outsourcing virtual receptionist services frees you from that hassle.
Through outsourcing virtual receptionists, you can utilize their services without dealing with so many unproductive costs. At the same time, it improves your in-house staff and lets them focus on what they do best.
We have 18 years in the business processing outsourcing industry and continuously provide quality virtual answering service for the medical sector. Our services remain high performance and curated to suit your requirements, no matter what they are.
Our virtual receptionist medical possess the right skills and is knowledgeable with the medical industry and its jargons. We continuously provide our staff with excellent training to ensure they remain updated with the latest practices in customer service.
Magellan Solutions is an ISO 27001-certified and HIPAA-compliant virtual receptionists service provider. Here with us, you can get your needed services on top of quality and security.
Contact us today and let our Business Development Managers improve your medical facility through our services. Fill up the form below!
Contact us today for more information.
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