July 23, 2010

The 5 “Always” of Customer Service

Of the many customer service guidelines, 5 should be considered Cardinal Rules. They must not be for inbound call centers only. They should be on – always.
July 21, 2010

Use an inbound call center to answer emails that cost $$$

It might cost your online business thousands of dollars if you fail to reply to e-mail inquiries quickly. Let your customer service call center do this critical task.
July 20, 2010

Build Lifelong Customer Relationships with Customer Service

We must debunk the notions of customers that we are just right after their money. Beyond profit, we should be in the business of creating lasting relationship.
July 14, 2010

Evaluating your Customer Service Strategies

Are we treating customers well? Customer service transcends far beyond loyalty. Consumers expect us to be on our toes delivering an experience. They do not owe us anything but you need them to spur business growth.
July 13, 2010

Customer Service Techniques That Keep Clients Happy

Studies show that 79% of customers do not leave their message on voicemail to place an order. A 24/7 inbound call center can help.
July 12, 2010

What Inbound Customer Service Can Do To Engage Customers

Businesses can no longer survive in the rapidly evolving marketplace simply by satisfying demands after a day’s transaction. Bring customers something new and something meaningful, and we can guarantee that you will keep them coming back for more.