Philippine Call Center Amidst the Pandemic

A blog banner for Philippine Call Center Amidst the Pandemic

A blog banner for Philippine Call Center Amidst the Pandemic

Amidst the pandemic, call center companies in the Philippines are still thriving.

The pandemic has revealed the strength of call center companies. Also their role in maintaining a social bond between consumers and businesses.

But BPO is one of the industries that suffered due to COVID-19.

While most people can continue to make a living during the lockdown. Some call centers need their agents to physically appear at work. They are somehow considered as front liners for the economy. 

Call centers are unique because they serve a variety of industries. Such as healthcare and ecommerce. This poses challenges unlike any other to company owners. Managers have to create policies and rules to help maintain their employees’ health.


Effect of COVID-19 on BPO Companies in the Philippines

The coronavirus outbreak wrecks many industries. It, in turn, breaks the world economy. 

BPO companies are also affected by the pandemic, below are the figures of what happened:

  • At the onset of the outbreak, the government strictly implemented a nationwide lockdown. This causes an unplanned cost worth P120 billion.
  • National quarantine measures hampers BPO operations in over 50% of all sites.
  • The IT and Business Process Association of the Philippines (IBPAP) measures that Luzon’s lockdown forced 58% of manpower to work from home or hotels.
  • 253, 580 IT-BPO workers work under flexible work arrangements during the lockdown.
  • BIEN’s survey result shows that around May 2020. 37.7% of BPO workers were floating or no work, no pay status.
  • Lack of public transportation during the lockdown also becomes a major issue to many.


Call Center Outsourcing Philippines Now

BPO helps sustain the Philippines ‘ economy.

But, due to the strict quarantine restrictions. BPO businesses find it difficult to maintain a normal level of staffing. This is because of the lack of means to travel and health safety.

This, in turn, affected a lot of foreign businesses.

Since call centers play a vital role in the economy. The country’s pandemic task force provided the country with guidelines on how to operate.

This includes instructions such as the number of staff allowed to work. And social distancing measures.

Companies, like Magellan Solutions, quickly transitioned to a work from home set-up. Others also implemented their own safety policies in the office.

Also, most outsourcing companies have given help to their employees. Such as financial aids and extra leaves.


Call Center in Manila

Magellan Solutions was able to withstand the coronavirus outbreak. We immediately did all that we could to help our employees. So that we are able to maintain excellent service.

Other than our work from home setup. We have provided our employees with free staff housing and daily shuttle services. In that way they will not worry about contracting the virus.

We also implemented sanitation stations all around the building. To ensure that our people are always sanitizing themselves. 

You can ensure that we are always giving our best to our employees and clients.

If you want to know more about us fill up the information below and we’ll have our team be with you shortly!


Contact us today for more information.