Toll Free: 1 800 371 6224 | US: +1 650 204 3191 | UK: +44 8082 803 175 | AU: +61 1800 247 724 | Philippine Local No: 63-2-83966000

Toll Free: 1 800 371 6224 | US: +1 650 204 3191 | UK: +44 8082 803 175 | AU: +61 1800 247 724 | Philippine Local No: 63-2-83966000

Taking a Look into The Philippine Call Center Companies
Taking a Look into The Philippine Call Center Companies
A blog banner by Magellan Solutions about Philippines Call Center Strives in the Pandemic
Philippines Call Center Strive Even In The Pandemic

Home | Blog | Philippine Call Center Amidst the Pandemic

Philippine Call Center Amidst the Pandemic

By M. Edosma

Updated on April 29, 2024

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Philippine Call Center Industry Amidst the Pandemic is still thriving.

The pandemic has revealed the strength of call center companies—also their role in maintaining a social bond between consumers and businesses.

But BPO is one of the industries that suffered due to COVID-19.

While most people can continue to make a living during the lockdown, some call centers need their agents to appear at work physically. They are somehow considered front liners for the economy. 

Call centers are unique because they serve a variety of industries, such as healthcare and e-commerce. This poses challenges unlike any other to company owners. Managers must create policies and rules to help maintain their employees’ health.


Effect of COVID-19 on BPO Companies in the Philippines

The coronavirus outbreak wrecks many industries. It, in turn, breaks the world economy. 

BPO companies are also affected by the pandemic; below are the figures of what happened:

  • At the onset of the outbreak, the government strictly implemented a nationwide lockdown. This causes an unplanned cost worth P120 billion.
  • National quarantine measures hampers BPO operations in over 50% of all sites.
  • The IT and Business Process Association of the Philippines (IBPAP) measures that Luzon’s lockdown forced 58% of the workforce to work from home or in hotels.
  • 253, 580 IT-BPO workers work under flexible work arrangements during the lockdown.
  • BIEN’s survey result shows that around May 2020. 37.7% of BPO workers were floating or had without work or pay status.
  • Lack of public transportation during the lockdown also becomes a significant issue for many.


Call Center Outsourcing Philippines Now

Philippine call center amidst the pandemic helps sustain the Philippines’ economy.

But, due to the strict quarantine restrictions. BPO businesses find it challenging to maintain an average level of staffing. This is because of the lack of means to travel and health safety.

This, in turn, affected a lot of foreign businesses.

Since call centers play a vital role in the economy, the country’s pandemic task force provided the government with guidelines on operating.

This includes instructions such as the number of staff allowed to work—and social distancing measures.

Companies like Magellan Solutions quickly transitioned to a work-from-home setup. Others also implemented their safety policies in the office.

Also, most outsourcing companies have given help to their employees, such as financial aid and extra leave.


Call Center in Manila

Magellan Solutions was able to withstand the coronavirus outbreak. We immediately did all that we could to help our employees so that we could maintain excellent service.

Other than our work-from-home setup. We have provided our employees with free staff housing and daily shuttle services. In that way, they will not worry about contracting the virus.

We also implemented sanitation stations all around the building. To ensure that our people are always sanitizing themselves. 

You can ensure we always give our best to our employees and clients.

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      Philippine Call Center Amidst the Pandemic

      M. Edosma

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