Outsourcing redefined how “businesses” should work.
It covers almost every industry from finance, technology, and even manufacturing. And as proof, you’re reading this with the same understanding and need for it.
Decades ago, people had to fall in line to make simple transactions. Now, they do not even need to get up to do it. Outsourcing services like call centers have made everything smoother and faster.
In the BPO industry, there is what we call the Business Processes Outsourcing Market. It consists of different BPO entities that provide different kinds of services. These are, usually, customer relations, customer service, and human resource outsourcing.
It’s a billion-dollar market composed of many countries. Like India, Singapore, and China.
One of its key drivers is none other than the Philippines. And there are many reasons why:
These, however, are all just the tip of the iceberg.
First things first, let us talk about onshore and offshore call centers. And how it can affect your business as a whole..
Onshore outsourcing means procuring BPO services within the same country.
The pros and cons of Onshore outsourcing are:
Call center offshoring means obtaining an external firm for your outsourcing needs.
Offshoring the business process comes with pros and cons:
Now, let’s discuss furthermore the reasons why the Philippines dominate in the BPO market.
The country takes pride in how Business Process Outsourcing shaped the economy. It has attracted many investors, both locally and globally. And it has been a consistent key player in bringing in billions of peso of total revenue in the country.
To expound on this, let us discuss what sets the country apart from other BPO nations:
In essence, procuring our services does not only help with nurturing your business. We are considered leaders in the industry. Plus, we also provide high-quality services. That is the reason why corporations prefer us over any other country.
Throughout the years, the Philippines has consistently been considered one of the best countries to outsource, according to Tholons. Below is the TSGI 2020 Top 10 Digital Nations:
It is worth noting that the Philippines overtook India as the top call center in the world in terms of expansion and revenues. The country call center industry steadily expands as much as 30% a year, compared to 10-15% per year in India.
There are hundreds of countries that share a percentage of the total Business Processes Outsourcing Market. And choosing the one to partner with can get strenuous.
So to help you, we sort out the criteria you should take into consideration first before making that call:
These are all guides in picking an outsourcing partner. However, if you are looking for a country that will meet all of them.
It’s the Philippines.
We are not only known as an outsourcing mecca because of our lauded call center expertise. We also provide excellent back-office services, such as accounting, legal processing, animation, data entry, and software engineering.
Magellan Solutions is a BPO company based in the Philippines. With over 15 years of industry experience, we offer high-quality call center services to businesses of all industries around the world. To guarantee the quality of our service, our company is certified by ISO and HIPAA.
At Magellan Solutions, we train our agents to become customer service experts. We make sure that they have the necessary tools, equipment, and knowledge to efficiently serve customers anywhere in the globe. We want to extend our services even to small and medium enterprises, so we keep our rates highly flexible and competitive.
Get in touch with us now, and we shall discuss how our company can help your business. Fill the contact form below and get your 60-minute free business consultation with us today!
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