Dubbed as the new call center capital of the world, the Philippines has become a household name among countries like the US, UK, and Canada. This is due to world-class customer service and other specialized professional services flavored with the innate culture of hospitality unique to Filipinos. Also known for its educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location, the Philippines rapidly rose to becoming a prime hotspot for outsourcing, eventually replacing India as a top choice for BPO.
The future of the business process outsourcing (BPO) industry in the Philippines remains promising. While the workforce of other industries is slowly dwindling over the years due to many factors, the Philippine BPO industry appears to be stable enough amidst the economic downturn. In fact, it is IT-BPO that is projected to continue a robust growth all through 2022.
So why is the Philippines the top choice for many countries around the world? Let’s walk through these positive effects of outsourcing jobs to the Philippines that have been proven by many business leaders:
The Philippines offers top-notch sales and customer support services at a lower cost as compared to the ones provided by other countries. The cost of labor in the Philippines is almost half of that in the US or UK. The more cost-effective labor helps companies to save a huge chunk of money, as well as reduce tertiary costs in rent expenses and office equipment.
Aside from this, outsourcing to the Philippines helps businesses tailor-make employee benefits that are fair to the staff, but not as costly as it would be for in-house employees.. Also, it enables them to work with professionals, for far less than the rates offered by local employment. Another benefit is that the outsourcing provider can take care of the process of hiring and training the staff, another less thing for business owners to worry about.
Businesses of all shapes and sizes aim for efficient business operations, and outsourcing jobs has proven to be just as effective and reliable. When a business outsources their tasks to third-party professionals, they can focus more on more crucial tasks leaving the rest to the expert hands of their outsourced staff.
This opportunity to leverage time contributes to higher productivity and organizational strength. Putting together all these benefits, it leads to an overall improvement of their particular industry, in terms of both organization and profit. As a result, this opens up new doors for the industry’s growth.
Foreign countries prefer to outsource jobs to the Philippines because of its high exposure to Western culture, especially that of the United States. Philippines BPOs staff speak English with near-fluency, with a neutral accent. English-speaking countries could hardly tell the difference due to the nearly-similar level of fluency.
The Philippines is receptive to western culture, making it a country of choice for businesses wishing to set up BPO companies.
While there are numerous freelancers out there to choose from, finding and getting access to world-class talents in different time zones is not an easy as it seems.
The Philippines has a well-educated workforce compared to other outsourcing destinations. Given this advantage, universities build and produce many skilled and knowledgeable workers every year. This provides companies with a skilled, adaptable and willing workforce. The Philippines government has in fact created more opportunities in bolstering its BPO sector, by funding and sponsoring technical education to train potential workers in the BPO industry.
So if you are planning to set up a talented team abroad, you may want to consider the Philippines to get the highest level of professionalism and expertise — at a fraction of the cost.
One of the downsides of running a business is being vulnerable to legal liabilities and frivolous lawsuits filed by in-house staff. With this in mind, many businesses opt to outsource to minimize legal liabilities and management issues.
Service providers can assist your business in reducing the likelihood of risks, such as occupational hazards and compromised information. The services also comes with its own reliable HR and management team that can assist in setting up and assigning training projects, task allocation, tax returns, etc. Not only does outsourcing to the Philippines absolve you from facing lawsuits, but it also saves time and money in recruitment and housing processes.
Security concerns are essential in every business. Most often, many enterprises are often at risk of cybersecurity threats and attacks which makes it challenging to maintain IT infrastructure. If you’re not as knowledgeable as you would prefer, or simply don’t want the brunt work of keeping track of your vital information and protecting your customers from threats, then outsourcing to the Philippines could be the answer.
The Philippines’ data privacy law ‘Data Privacy Act of 2012’ has significantly solidified the security of its IT-BPO sector in the market. This law obliges BPO firms in the country to ensure the protection of personal data from unauthorized access. With this act, foreign investors felt more secure and eventually grew more keen in outsourcing to the country. Equipped with the best data security practices, the IT-BPO industry has seen to be one of the successful and fastest-growing sectors in the Philippines
One of the reasons foreign countries grew more interested in building businesses in the Philippines is the innate hospitality culture. Foreign countries are attracted to the politeness in speech and in practice of Filipino staff, which comes across as more natural than obliged. When prospects are entertained with such a customer-centric approach, they are more likely to be converted as loyal customers.
Also, by outsourcing to a country that provides only superior customer service, you’re not only adding real value to your business; you also create a positive word of mouth from customers, as they become more encouraged to refer your business to other people.
With increased operational efficiency combined with expert knowledge, skills, and values, businesses that outsource jobs to the Philippines are more likely to boost their customers’ satisfaction rates. In turn, this gives their businesses plenty of opportunities to grow and to continuously expand.
In addition, an improved service from effective business practices brings in more customers and repeat business. From the industry perspective, business expansions contribute to healthier competition and serve as successful models for others to emulate.
From virtual assistance, customer support, IT, software development, social media services, to telemarketing and lead generation. The Philippines provides knowledegable, skilled and reliable service flavored with one-of-a-kind hospitality and passion for service that’s unique to the Philippine culture.
Magellan Solutions is a BPO company based in the Manila, Philippines, with more than 15 years of experience in the outsourcing industry. Trusted by thousands of small businesses worldwide, we offer a wide range of inbound and outbound call center services. Our outsourced team provides also provides multilingual customer support and 24/7 assistance to provide you high-quality contact center services. We are and ISO and HIPAA certified services provider, so you can rest assured your data is safe with us.
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